Audi Marietta - Service Center

Great Team !! From the moment you pull up you're made to feel important. Everyone is so helpful and caring. Their electronic e mail & text systems work perfectly. From the moment you pull up you're made to feel important. Everyone is so helpful and caring. Their electronic e mail & text systems work perfectly. And if you live closer than 10 miles away, you get an UBER to take you back and forth if needed. This is one well run service center !! More

Friendly staff. Hard to find the location. Friendly staff. Price seems too high for oil change and tire rotation. Dealership was hard to find. Would of been professional for staff to have me Friendly staff. Price seems too high for oil change and tire rotation. Dealership was hard to find. Would of been professional for staff to have mentioned the location at the time I set up the appt. More

Didn’t provide personalized service that I’m accustomed to I used this dealership as I am here from out of state and my car had a recall service that needed to be performed. They scheduled the appt, however, t I used this dealership as I am here from out of state and my car had a recall service that needed to be performed. They scheduled the appt, however, they had to reschedule it 3 times as they did not have the parts even though they said they did when I scheduled the original appt. Upon arrival I was required to provide all of my contact info again even though they had contacted me by phone to reschedule 3 times and email to confirm the new appts. When I asked why this was all being duplicated, I was told that their appointment system is separate than their service system. “Well c’mon, it’s all Audi and what century are we in already?“ Then I was told that they would “need to see if the parts were in” which tells me that my account had not been reviewed as I would not have brought my car in if I had not confirmed that they first had the parts, hence the reason they kept rescheduling the appt in the first place. Then I asked if someone could re-install the cargo cover which had fallen off my A7 when I was closing the hatchback. Instead what I got was a quote for 181.00 for an unnecessary part. I just put the dang cargo cover back up myself. How sad. I had asked them to do it since I had shoulder surgery. I could tell they never even took the time to even look at putting it back on. More

Jim Ellis Audi is a great dealership All I. All, you will never find a more professional and experienced group than Marietta Audi. The service center is modern and welcoming with a gr All I. All, you will never find a more professional and experienced group than Marietta Audi. The service center is modern and welcoming with a great team of service writers and technicians. New loaner vehicles are always available for service and recall issues. (They are always temping high end models.!) More

Recall work Great follow up and status updates. Very efficient and personalized experience. Ryan makes sure to call and share any news relevant to any work recomm Great follow up and status updates. Very efficient and personalized experience. Ryan makes sure to call and share any news relevant to any work recommendations. More

Easy, nice waiting room Everyone was friendly and informative. Service area was clean with nice selection of refreshments. Employees seemed genuinely enthused to be there. To Everyone was friendly and informative. Service area was clean with nice selection of refreshments. Employees seemed genuinely enthused to be there. Top notch customer service. More

Wonderful Experience Always a Wonderful experience. Never a hassle, Ryan made sure my service was completed in a good timeframe and timely manner. thanks for the loan, mi Always a Wonderful experience. Never a hassle, Ryan made sure my service was completed in a good timeframe and timely manner. thanks for the loan, might need to upgrade ;) More

David Kim was awesome I have only been going to Audi Marietta recently after purchasing a Q5 from them. David has been awesome. I had a couple things that needed to be take I have only been going to Audi Marietta recently after purchasing a Q5 from them. David has been awesome. I had a couple things that needed to be taken care of and he did a great job of handling it quickly and effectively. I look forward to continuing to work with him. More

Great service dept. Never a hassle! Service is completed when promised and car is washed! I love the service reminders! Ron is very thorough! Thanks for the loaner ca Never a hassle! Service is completed when promised and car is washed! I love the service reminders! Ron is very thorough! Thanks for the loaner car! More