David Kim

Tony M. at Audi Marietta is truly the best of the best! He is one of the most professional, kind, knowledgeable, and genuinely helpful Audi specialists I hav at Audi Marietta is truly the best of the best! He is one of the most professional, kind, knowledgeable, and genuinely helpful Audi specialists I have ever met. He answered every question with patience, stayed completely on top of everything, and made us feel valued from the moment we arrived. Tony even helped me get my Audi app working again—something I had not been able to access since purchasing my car! He went above and beyond without hesitation, and that level of service is incredibly rare. Although we haven’t purchased a vehicle from Tony yet, his exceptional service has already earned our trust. When we are ready for our next Audi, we will absolutely return to Audi Marietta and ask for him. Tony represents exactly what five-star customer service should look like. Audi Marietta is very fortunate to have him! More

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The team was helpful, professional, swift, and friendly. I appreciate the attention to detail and the support through the process. I appreciate the attention to detail and the support through the process. More

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July 2026 Audi Marietta Experience ⭐☆☆☆☆ (1 Star) My recent experience with Audi Marietta was extremely disappointing and has significantly damaged my confidence in both the dealership and t Star) My recent experience with Audi Marietta was extremely disappointing and has significantly damaged my confidence in both the dealership and the Audi brand. After my Audi experienced a transmission malfunction at 33k miles on the vehicle that left me stranded on I-285, I expected the premium level of customer care that Audi advertises. Instead, I was left sitting on the side of a busy interstate for several hours while waiting for a tow truck. Audi never informed me they could arrange tow for my disabled vehicle, which I now know. I requested roadside assistance through Agero the company USAA contracts through. The tow provider repeatedly delayed the estimated arrival time, and 18 hours later my car arrived at the dealership. Once my vehicle finally arrived, I called repeatedly to verify it was checked in and check the status. There was no upfront discussion about timing at this time or prior to having it towed, nor the extreme backlog of vehicles this dealership has waiting to be diagnosed, or that there was no potential for me to get a loaner vehicle while I wait. Instead, I was strung along for four days before I was finally being told about the 3-4 weeks other vehicles had been waiting. This lack of disclosure prevented me from making a better decision about where to initially tow my car. I purchased an Audi because I believed I was investing in a luxury vehicle backed by exceptional engineering and customer service. Unfortunately, when I needed that support the most, neither the dealership nor the brand lived up to those expectations. Mechanical failures can happen with any manufacturer. What truly defines a luxury brand is how it treats its customers when things go wrong. Word of caution, if you get a factory or warranty covered malfunction you may be deprioritized. In my case, Audi Marietta did eventually let me know that I was deprioritized and failed to provide the level of service and care I expected. After complaining and being notified of the backlog I contacted another Audi dealership in north Atlanta and they said they could get it diagnosed within 24 to 48 hours. I paid to have it towed to the other dealership and have since severed my ties with this dealership. None of the managers responded to or even acknowledged my complaints which I put in writing. While Audi USA responded with an automated email that they have received higher than normal amount of emails which will delay their response to mine. I hope Audi USA and Jim Ellis Audi Marietta take customer concerns more seriously and improve their communication and response times allowing improved decision-making for their customers. Based on my experience and after owning three Audi vehicles, I can no longer recommend an Audi for someone deciding on this brand or another luxury brand. My next purchase will not be an Audi. More

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Great service, helpful and knowledgeable team! Tony Muirhead was amazing! He was patient, informative, polite, and personable. This was the best sales experience I've had in Atlanta. Tony Muirhead was amazing! He was patient, informative, polite, and personable. This was the best sales experience I've had in Atlanta. More

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Audi Marietta was great and easy to work with when buying my car after the lease was up. Chris made the process very simple. my car after the lease was up. Chris made the process very simple. More

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Tony was great! He was very helpful with my questions and provided results!! Thank you Tony for your help. It was much appreciated. He was very helpful with my questions and provided results!! Thank you Tony for your help. It was much appreciated. More

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Working with Mr. Toni Muirhead was a breathe of fresh air. Mr. Toni was kind, patient, understanding, and very helpful. Audi of Marietta you all are on top of your Toni Muirhead was a breathe of fresh air. Mr. Toni was kind, patient, understanding, and very helpful. Audi of Marietta you all are on top of your game with Mr. Toni M. on your team. More

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Best sell mans in the building came in for an oil change for my 2021 a4 and left with an 2024 a5 . Go see Tony Muirhead if you are looking to purchase . for my 2021 a4 and left with an 2024 a5 . Go see Tony Muirhead if you are looking to purchase . More

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Great service. Friendly, responsive staff and customer service Willing to assist you or direct you to someone who can from the time one enters the parking guest serv Friendly, responsive staff and customer service Willing to assist you or direct you to someone who can from the time one enters the parking guest service area to the point of entering the building’s service desk. Receptionist, who booked appointment, was very accommodating. More

by DeeDee Verified Customer Verified Customer

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Old Customer. I love the location but I had to change my service advisor. Unsure if they had my best interest in heart or making money. It’s hard to tell but pay at I love the location but I had to change my service advisor. Unsure if they had my best interest in heart or making money. It’s hard to tell but pay attention to how your treated and you’ll see More

by DXNORRIS Verified Customer Verified Customer

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