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Audi Marietta - Service Center

Marietta, GA

4.5
733 Reviews

733 Reviews of Audi Marietta - Service Center

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August 13, 2018

35,500 service I was greeted promptly upon arrival. I was given a loaner car as Jayson said I might not get the car back the same day. When I told him I lived in a More

by BONNIESMALLDOG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayson Wyche
Aug 14, 2018 -

Audi Marietta responded

Hello, we're glad you had such a wonderful experience with us! Please let us know if there is ever anything else we can do for you! Safe travels!

August 13, 2018

Service Good service , a friendly environment, good response . Only concen i had shared an issue that was not completely checked as part os services expected More

by Raj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Fabre
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2018 -

Audi Marietta responded

Raj, thank you for writing this fantastic review and giving our dealership such a high star rating! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

August 12, 2018

Faulty Q7 Bought a new Q7 over a month ago. Audio/Nav system did not work Day 1. They have had the car since but have no idea what the problem is. Love buying a More

by BERTPONDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn Gamby, Randy Pullen, Robbie Beard
Aug 13, 2018 -

Audi Marietta responded

Hi Bert, We appreciate your patience and understanding through this process. We understand it can be frustrating not to be able to drive your brand new car. As you have learned from our General Manager, Randy, we have gone through every possible procedure to solve the problem and even brought in Audi USA Engineering and did not find a solution. We appreciate your patience and can't wait for your replacement Audi to get here so that you'll finally experience what you've been waiting for. Sorry for the inconvenience, Bert. Thank you, Audi Marietta Management

August 11, 2018

The work was handled promptly. My car registration was stolen from the glove compartment. An Allstate check was moved from the passenger visor to the top of the dash., The ceiling More

by DPLCOBB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kim
Aug 13, 2018 -

Audi Marietta responded

Your comments keep us motivated and working hard for all our guests! Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!

August 11, 2018

Service It was a pleasure to work with such a great staff. I will definitely return again, when service is needed on my vehicle. Thank You More

by KYM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Reginellis
Aug 13, 2018 -

Audi Marietta responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Audi Marietta for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. We hope you have a great day!

August 11, 2018

David was fantastic! Very professional and keep me updated with the status of the car. He explained to me the results of the investigation of my concerns and was able to More

by JUANGUILLERMOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kim (service)
Aug 13, 2018 -

Audi Marietta responded

Hello, your wonderful feedback and rating mean a lot to us. If you're ever in need of more help, please let us know! Take care!

August 11, 2018

Initial Service I was very pleased with my overall experience in having my Audi Q3 serviced. From drop off until my vehicle was returned to me everyone I interacted More

by LARRYGOLFHARRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember the Service Technician that worked with me but I think his name was Ryan.
Aug 13, 2018 -

Audi Marietta responded

It is great to read such wonderful comments about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!

August 10, 2018

Customer Service Advisors are professional and courteous. Feels like a friend rather than advisor. Even got a free gift for my Birthday. This is a great place More

by ARCHITECTURALCAESAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kim
Aug 13, 2018 -

Audi Marietta responded

Hello, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

August 10, 2018

service routine I always receive the very best service with friendly and knowledgeable staff. Always a pleasant experience, and i know that everything will be done ri More

by hb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Gamby
Aug 13, 2018 -

Audi Marietta responded

It is great to read such wonderful comments about your recent experience with us! If you're ever in need of more help, please let us know! We hope you have a great day!

August 10, 2018

Transparent, Timely and No Strings Attached Ron P. in the service department is always efficient, transparent, and right on time. I highly value the business relationship I've established with t More

by JEFFREY.TAVES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron in the service department is always fantastic!, Kevin Brayboy
Aug 13, 2018 -

Audi Marietta responded

It is great to hear that everything was completed quickly and to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

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