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Audi Marin

San Rafael, CA

Overview
Employees
Reviews
Vehicles
4.8
353 Reviews
Welcome to Audi Marin | Serving Mill Valley, Richmond and San Francisco, CA When you visit us in San Rafael, you know your satisfaction is vital to our team, and our reputation for customer service is well-known. We sell a variety of new and used Audi models here at Audi Marin, and when you visit, you'll see each up close. With plush interior materials, impressive performance, and a sleek exterior, your next Audi A4, A5, Q3, Q5, Q6 or Q7 is waiting for you to come to take a test drive. Luxury Car Financing for Audi Vehicles in Mill Valley, Richmond and San Francisco, CA With a wealth of choices between new and used luxury vehicles, we're confident you'll make the right pick. When you do, the finance team at Audi Marin is ready to help. For any Audi A4, A5, Q3, Q5 or Q7, we have lease and auto loan options which provide quality financing terms as our team works on your behalf to provide a smooth and simple financing process that puts you behind the wheel of a new Audi soon. Quality Service & Audi Parts in San Rafael Now that you've chosen the perfect new or pre-owned Audi A4, A5, Q3, Q5 or Q7, return to our team at Audi Marin for optimum care. The vehicles in the Audi lineup are known for their longevity as much as their premium style features, and our service team in San Rafael knows it's no coincidence. We use only OEM-approved parts for high-quality support for your vehicle. If you're ready to work with a team of trained professionals, schedule your appointment with our team today.
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700 Francisco Blvd W

San Rafael, CA

94901

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Showing 353 reviews

August 27, 2023

Five star five star five star five star five star five star five star five More

by scamahort
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Lommen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2023 -

Audi Marin responded

Thank you for your generous review! Your concise five-star rating is truly appreciated. We're thrilled to have met your expectations, and we'll continue to strive for excellence. Your feedback reaffirms our commitment to delivering exceptional service at Audi Marin. If you have more questions or need further assistance, please don't hesitate to reach out. Your trust in us is greatly appreciated, and we look forward to serving you for all your Audi needs. Thank you once again for choosing Audi Marin.

August 27, 2023

Great service and Gene really is wonderful example of what customer service should be at its highest level. More

by DIPAKKAMIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Frank
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Aug 31, 2023 -

Audi Marin responded

Thank you so much for sharing your positive experience with us and for your kind words. We greatly appreciate your feedback, and we're thrilled to hear that you had a great service experience at Audi Marin. Gene truly exemplifies the high standard of customer service that we aim to provide. We're delighted that his efforts made a positive impact on your visit. Your satisfaction is our priority, and we're dedicated to upholding this level of excellence. If you ever have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing Audi Marin, and we look forward to serving you again in the future. Warm regards, Audi Marin

August 27, 2023

They did an amazing job in diagnosing, + they kept 4 days in thier garage but I wasn't offered a loaner car. but the repair cost was expensive so I ended up doing it outside More

by SANTHOSH.R.82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2023 -

Audi Marin responded

Thank you for taking the time to share your feedback regarding your recent experience at Audi Marin. We're glad to hear that our team did an amazing job in diagnosing the issue with your vehicle. We apologize for any inconvenience you experienced in terms of not being offered a loaner car. Your feedback is important to us, and we'll certainly take this into consideration as we continue to improve our services. We understand that the repair cost ended up being expensive, and we're sorry that you decided to have the repair done elsewhere. If you have any further concerns or if there's anything we can assist you with in the future, please feel free to reach out. Thank you for choosing Audi Marin, and we hope to have the opportunity to better serve you in the future.

August 27, 2023

Amy was great. Super helpful. Responsive. Great communicator. Kept me updated about the car throughout its service. More

by audia4
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julissa with Audi on Demand
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Oct 17, 2023 -

Audi Marin responded

Thank you for your generous review! Amy's helpful, responsive, and great communication skills are qualities we greatly value. Keeping you updated throughout the service process is integral to our commitment to providing excellent customer service.

August 27, 2023

Amy was very helpful, the service was done on time and everything was done correctly More

by ddavide3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Frank
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Aug 31, 2023 -

Audi Marin responded

Thank you for sharing your positive experience with us. We're thrilled to hear that Amy provided you with helpful service and that everything was completed correctly and on time. Ensuring that our customers have a seamless and satisfactory service experience is our priority, and we're delighted that your visit to Audi Marin reflected that commitment. If you ever have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing Audi Marin, and we look forward to serving you again in the future. Warm regards, Audi Marin

August 26, 2023

Scott was extremely knowledgeable and listened to my concerns and questions. His technical expertise was greatly reassuring as I was a bit intimidated at first by switching to an electric car. More

by SHRAGGE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abraham Ahmady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shah Kangarani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : finance
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Oct 17, 2023 -

Audi Marin responded

Thank you for your generous review! We appreciate your kind words about Scott's knowledge, attentiveness, and technical expertise. Switching to an electric car can be intimidating, and we're glad that Scott was able to reassure you and provide the information you needed.

August 26, 2023

Everyone that I dealt with was friendly and helpful. Gary kept me informed throughout the service process. More

by FTRUTTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Poarch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2023 -

Audi Marin responded

Thank you for your generous review! We understand the importance of keeping you informed throughout the service process, and we're pleased to hear that Gary was able to provide friendly and helpful service. Your satisfaction is our priority.

August 26, 2023

Paul and Nathan found the exact car that we were looking for and were a pleasure to deal with. More

by MG
Recommend Dealer
Yes
Employees Worked With
Paul Lommen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Proctor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2023 -

Audi Marin responded

Thank you for your generous review! We're delighted to hear that Paul and Nathan were able to locate the exact car you were looking for and that your experience dealing with them was a pleasure. Their dedication to meeting your needs is much appreciated.

August 26, 2023

Friendly, professional and efficient service. Amy went beyond expectations in meeting my needs and making sure the car was completely finished. When I had a question after I arrived for pick up, More

by LAURENLAMM3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Hannah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Poarch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Trevor , Danny Roque, Gene Frank, Brittany Myers, Ryan O'Sullivan
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Oct 17, 2023 -

Audi Marin responded

Thank you for your generous review! Amy's dedication to meeting your needs and ensuring your car was completely finished is much appreciated. Going above and beyond and providing assistance, even after hours, reflects her commitment to your satisfaction.

August 26, 2023

Amy is simply the most professional person I have ever worked with. She is attentive - informative and smart. Audi is lucky to have her. More

by MARK@SPRINGBOARDWINE.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Audi Marin responded

Thank you for your generous review! We greatly appreciate your kind words about Amy's professionalism. Her attentiveness, informativeness, and intelligence make her a valued member of our team, and we are fortunate to have her representing Audi Marin.

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