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Audi Marin

San Rafael, CA

4.8
403 Reviews
Welcome to Audi Marin | Serving Mill Valley, Richmond and San Francisco, CA When you visit us in San Rafael, you know your satisfaction is vital to our team, and our reputation for customer service is well-known. We sell a variety of new and used Audi models here at Audi Marin, and when you visit, you'll see each up close. With plush interior materials, impressive performance, and a sleek exterior, your next Audi A4, A5, Q3, Q5, Q6 or Q7 is waiting for you to come to take a test drive. Luxury Car Financing for Audi Vehicles in Mill Valley, Richmond and San Francisco, CA With a wealth of choices between new and used luxury vehicles, we're confident you'll make the right pick. When you do, the finance team at Audi Marin is ready to help. For any Audi A4, A5, Q3, Q5 or Q7, we have lease and auto loan options which provide quality financing terms as our team works on your behalf to provide a smooth and simple financing process that puts you behind the wheel of a new Audi soon. Quality Service & Audi Parts in San Rafael Now that you've chosen the perfect new or pre-owned Audi A4, A5, Q3, Q5 or Q7, return to our team at Audi Marin for optimum care. The vehicles in the Audi lineup are known for their longevity as much as their premium style features, and our service team in San Rafael knows it's no coincidence. We use only OEM-approved parts for high-quality support for your vehicle. If you're ready to work with a team of trained professionals, schedule your appointment with our team today.
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700 Francisco Blvd W

San Rafael, CA

94901

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Showing 403 reviews

March 01, 2026

Amy was very nice and patient with me. She was great at keeping me updated on my cars progress More

by Op3475
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2026 -

Audi Marin responded

Thank you for sharing your experience with us! We’re glad to hear that Amy was patient and kept you updated throughout your vehicle’s service. We appreciate you choosing Audi Marin and look forward to assisting you again.

February 28, 2026

The service is always nice and quick. Everyone is very friendly and helpful. It’s easy to book and schedule appointments, and the whole process is smooth and stress-free. More

by nanthawana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2026 -

Audi Marin responded

Thank you for sharing your experience with us! We’re happy to hear that your visits are consistently quick, friendly, and stress‑free, and that scheduling service at Audi Marin has been easy. We appreciate your trust in our team and look forward to welcoming you back.

February 28, 2026

Brought my 2025 Audi Q5 2025 in service. Good customer service. Clear review of work done. Kept it simple and didn’t try to “oversell”. Refreshing and very appreciated. More

by JAK.308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willi
Mar 10, 2026 -

Audi Marin responded

Thank you for sharing your experience! We’re glad to hear your Audi Q5 service visit went smoothly and that you appreciated the clear communication and straightforward approach from our team. We’re grateful you chose Audi Marin and look forward to assisting you again.

February 27, 2026

Second time coming in for the same problem. Charged me for the first time over 800$, the problem wasn’t fixed. Brought it back in the second time (four months later) and all of a sudden the pro More

by Monique.nieto
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2026 -

Audi Marin responded

Monique, thank you for sharing your feedback about your experience with Audi Marin. We understand how frustrating it can be to return for the same concern, and we appreciate the opportunity to clarify. During your first visit, our diagnosis indicated the issue was caused by an outside influence, which unfortunately is not covered under warranty. When the vehicle returned several months later, the condition had changed and the failure was determined to be related to a component covered under a manufacturer warranty extension, which is why the second repair was handled under warranty. We understand how this situation can feel confusing, and our goal is always to provide clear communication and transparent service. If you would like to review the details further, please feel free to contact our Service Director, Ivan Chavez, at ichavez@indigoautogroup.com or 415-460-4140. We would be happy to walk through everything with you!

Mar 06, 2026 -

Monique.nieto responded

Thank you for your response. However, I want to clarify an important point. The condition I brought my vehicle in for during the first visit and the condition during the second visit were the same: water pooling in the exact same area. The only reason I did not return sooner is because it had not rained. Once it did, the same problem appeared again. Because the symptom and location were identical, this strongly suggests the original issue was not fully resolved during the first repair. I paid over $800 at that time based on the diagnosis that the problem was due to an outside influence and not covered under warranty. However, when the vehicle returned, the repair involved adding an additional rubber seal (which newer models now have), which indicates the root cause was related to a component issue that existed during the first visit. As a customer who has the factory warranty and purchased the highest level extended warranty, it is concerning to pay for a repair that ultimately did not resolve the problem. Since the vehicle only shows this issue during rain, we can not confirm whether the condition has truly been corrected until the next rainy period.

February 26, 2026

Great customer service by Gary Porch always! Love the cafe, and the loaners that are in pristine condition. More

by georgia.addington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Poarch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roberto from loaner car dept
Mar 10, 2026 -

Audi Marin responded

Thank you for sharing your experience with us! We’re delighted to hear that Gary consistently provides great customer service and that you enjoy our café and well‑maintained loaner vehicles. We appreciate you choosing Audi Marin and look forward to welcoming you back.

February 26, 2026

Willie was informative and helpful. Followed up when needed and got job done with no problems More

by Randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie
Mar 10, 2026 -

Audi Marin responded

Thank you for sharing your feedback! We’re glad to hear Willie was informative, helpful, and kept you updated throughout your service visit. We appreciate you choosing Audi Marin and look forward to assisting you again.

February 25, 2026

Everyone there was super nice and helpful. Jay was our salesperson and we loved him! More

by raeann.nicolee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Dhillon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2026 -

Audi Marin responded

Thank you for sharing your experience with us! We’re happy to hear that everyone was friendly and helpful, and that you enjoyed working with Jay during your visit. We appreciate you choosing Audi Marin and look forward to welcoming you back.

February 25, 2026

Audi Marin is an absolutely professional dealership that emphasizes honesty and transparency. I just bought my sixth Audi (over four decades) from them. More

by TheWiseOwl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Jackson
Mar 10, 2026 -

Audi Marin responded

Thank you for sharing your feedback! We’re honored to hear that you consider Audi Marin a professional and transparent dealership, and we truly appreciate your loyalty through six Audi purchases over the years. We’re grateful for your trust and look forward to supporting you for many more miles ahead.

February 24, 2026

Audi Marin's customer service deserves 5 stars. Jason was excellent, answered all my questions and quickly resolved my phone connection issue with my car. More

by doreenalow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Saechao
Mar 10, 2026 -

Audi Marin responded

Thank you for the wonderful feedback! We’re glad to hear Jason provided excellent support, answered your questions, and quickly resolved the phone‑connection issue in your vehicle. We appreciate you choosing Audi Marin and look forward to assisting you again.

February 24, 2026

At Audi Marin, all the staff are very polite and accommodating. Everyone works hard to help the customers. More

by Bonnielou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Poarch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2026 -

Audi Marin responded

Thank you for sharing your experience with us! We’re glad to hear our team was polite, accommodating, and committed to helping throughout your visit. We appreciate you choosing Audi Marin and look forward to welcoming you back.

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