Audi Marin

Audi Marin responded

Thank you for sharing your experience with us! We’re glad to hear that Amy was patient and kept you updated throughout your vehicle’s service. We appreciate you choosing Audi Marin and look forward to assisting you again.

Audi Marin responded

Thank you for sharing your experience with us! We’re happy to hear that your visits are consistently quick, friendly, and stress‑free, and that scheduling service at Audi Marin has been easy. We appreciate your trust in our team and look forward to welcoming you back.

Audi Marin responded

Thank you for sharing your experience! We’re glad to hear your Audi Q5 service visit went smoothly and that you appreciated the clear communication and straightforward approach from our team. We’re grateful you chose Audi Marin and look forward to assisting you again.

Audi Marin responded

Monique, thank you for sharing your feedback about your experience with Audi Marin. We understand how frustrating it can be to return for the same concern, and we appreciate the opportunity to clarify. During your first visit, our diagnosis indicated the issue was caused by an outside influence, which unfortunately is not covered under warranty. When the vehicle returned several months later, the condition had changed and the failure was determined to be related to a component covered under a manufacturer warranty extension, which is why the second repair was handled under warranty. We understand how this situation can feel confusing, and our goal is always to provide clear communication and transparent service. If you would like to review the details further, please feel free to contact our Service Director, Ivan Chavez, at ichavez@indigoautogroup.com or 415-460-4140. We would be happy to walk through everything with you!

Monique.nieto responded

Thank you for your response. However, I want to clarify an important point. The condition I brought my vehicle in for during the first visit and the condition during the second visit were the same: water pooling in the exact same area. The only reason I did not return sooner is because it had not rained. Once it did, the same problem appeared again. Because the symptom and location were identical, this strongly suggests the original issue was not fully resolved during the first repair. I paid over $800 at that time based on the diagnosis that the problem was due to an outside influence and not covered under warranty. However, when the vehicle returned, the repair involved adding an additional rubber seal (which newer models now have), which indicates the root cause was related to a component issue that existed during the first visit. As a customer who has the factory warranty and purchased the highest level extended warranty, it is concerning to pay for a repair that ultimately did not resolve the problem. Since the vehicle only shows this issue during rain, we can not confirm whether the condition has truly been corrected until the next rainy period.

Audi Marin responded

Thank you for sharing your experience with us! We’re delighted to hear that Gary consistently provides great customer service and that you enjoy our café and well‑maintained loaner vehicles. We appreciate you choosing Audi Marin and look forward to welcoming you back.

Audi Marin responded

Thank you for sharing your feedback! We’re glad to hear Willie was informative, helpful, and kept you updated throughout your service visit. We appreciate you choosing Audi Marin and look forward to assisting you again.

Audi Marin responded

Thank you for sharing your experience with us! We’re happy to hear that everyone was friendly and helpful, and that you enjoyed working with Jay during your visit. We appreciate you choosing Audi Marin and look forward to welcoming you back.

Audi Marin responded

Thank you for sharing your feedback! We’re honored to hear that you consider Audi Marin a professional and transparent dealership, and we truly appreciate your loyalty through six Audi purchases over the years. We’re grateful for your trust and look forward to supporting you for many more miles ahead.

Audi Marin responded

Thank you for the wonderful feedback! We’re glad to hear Jason provided excellent support, answered your questions, and quickly resolved the phone‑connection issue in your vehicle. We appreciate you choosing Audi Marin and look forward to assisting you again.

Audi Marin responded

Thank you for sharing your experience with us! We’re glad to hear our team was polite, accommodating, and committed to helping throughout your visit. We appreciate you choosing Audi Marin and look forward to welcoming you back.