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Audi Marin - Service Center

San Rafael, CA

4.8
206 Reviews
Call Service Center (877) 289-1311

206 Reviews of Audi Marin - Service Center

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September 26, 2023

Amy was both professional and friendly. She had my car ready earlier than expected with a video to confirm that everything looked good. The customer service at Audi Marin is above and beyo More

by MISSMARTYMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Audi Marin responded

We understand the importance of efficiency, and we're glad to hear that your experience with us was both efficient and personable. Thank you for your understanding about our loaner policy, and we're here to make your future visits just as seamless. We're pleased that Amy's professionalism and friendliness stood out during your visit. Delivering above and beyond customer service is our goal, and we're grateful for your recognition.

September 25, 2023

The service was excellent. The team fixed/repaired my car on time. I got a video of the problem with my car, and it helped me understand the issues of the vehicle. More

by michelin10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2023 -

Audi Marin responded

We're delighted to hear about your excellent service experience, including the video updates. Understanding the issues with your vehicle is crucial, and we're glad we could provide clarity.

September 25, 2023

Professional, willing and polite service people, but didn’t get the job done. Brought the car in with a dashboard warning signal. They couldn’t reproduce it, but as soon as I got it home, the same signa More

by DICKROTHKOPF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Poarch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2023 -

Audi Marin responded

We apologize for any inconvenience you experienced regarding the dashboard warning signal. Please reach out to us directly so we can address this issue promptly and ensure your complete satisfaction.

September 25, 2023

Ok, Brittany was our service contact, very professional and friendly! Car was taken care of, video sent, that was awesome!!! More

by WMBYRNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Roque
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Poarch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan O'Sullivan
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Nov 14, 2023 -

Audi Marin responded

Thank you for recognizing Brittany's professionalism and friendliness. We're glad you appreciated the video updates, and we aim to continue providing awesome service.

September 24, 2023

Gene always does a great job with getting the job done right and very quickly. I'm very happy with Gene. More

by SIMONETHERINGTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2023 -

Audi Marin responded

Thank you for your kind words about Gene. We're delighted to hear that he consistently does a great job, ensuring the work is done right and quickly. Your satisfaction is our top priority.

September 24, 2023

Excellent customer service; clear communication; quick turnaround time; suggested a fix for noisy windshield wipers; very good experience! More

by carrie_b_beard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Audi Marin responded

We're thrilled to know that you had an excellent customer service experience with clear communication, quick turnaround time, and helpful suggestions. Your feedback encourages us to maintain these high service standards.

September 24, 2023

Brittany was great in helping get my car serviced and fixed. She kept me updated regularly during the service. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Audi Marin responded

Thank you for acknowledging Brittany's great assistance in getting your car serviced and fixed. Regular updates are part of our commitment to transparent communication.

September 23, 2023

Ian has been great to work with. Always calls to keep me updated. Don’t have to call him. More

by GQUILICI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian
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Nov 14, 2023 -

Audi Marin responded

We're pleased to know that Ian has been great to work with, keeping you updated without the need for additional calls. Your satisfaction is our priority. If you ever have more feedback or specific concerns, please feel free to reach out. Your trust in Audi Marin is greatly valued, and we look forward to serving you for all your Audi needs. Thank you once again for choosing Audi Marin.

September 23, 2023

Consistently good service and communication. Ian is professional, personable and easy to work with. All people I came into contact with were the same. More

by DAVID@PANPACIFICMGMT.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bass, Ian
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Nov 14, 2023 -

Audi Marin responded

We're delighted to hear about your consistently good service experience with Ian. His professionalism and personable approach reflect our commitment to excellent customer service.

September 22, 2023

Always great service and communication. Ian is totally easy to work with and trustworthy in my opinion....Well done! More

by PATRICK81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian
Report | Print
Nov 14, 2023 -

Audi Marin responded

Thank you for recognizing Ian's great service and communication. We're pleased to have earned your trust, and we'll continue to deliver well-done service.

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