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Audi Meadowlands
Secaucus, NJ
2,343 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 12, 2024
Great service! Audi Meadowlands service scheduled my appointment with ease. They even gave me a loaner car. Audi Meadowlands service scheduled my appointment with ease. They even gave me a loaner car. More
by MICHELELOCO
Verified Customer
March 12, 2024
I visited this dealership over a month ago with friends to test drive a couple of cars at the very beginning of my car search. They wouldn't take my trade in at the time due to the high mileage my car had to test drive a couple of cars at the very beginning of my car search. They wouldn't take my trade in at the time due to the high mileage my car had. I reached out to the salesman that tended to us and asked about a 2019 Audi Q3 was still available and he said that someone was looking at the car but has not been sold. I placed a deposit via credit card on Friday afternoon 2 hours after our phone conversation to reserve the car for purchase the following day. I called the next morning to talk to the sales rep and told me that their credit card system was down so the deposit was not processed but not to worry as the car is reserved waiting for me. I get to the dealership in the afternoon and test drove the car. As we are sitting with their "finance guy" (who was a gigantic ego along with a know it all attitude)with our completed paperwork to get informed that the car was sold yesterday. Apparently this place lacks interoffice communication skills and any sense of professionalism. Why let me drive this car when it's sold? I found a replacement that was $3000 more than my original car. The best they can do was take $750 off. I declined and walked out after he said that is the best he can do. As I'm leaving he then countered $1000. I declined and informed them that they were giving another party $500 off due to scratches on their car. So you are telling me that you want to start haggling with me starting off at $750? With the deposit made on Fri what makes this worse is that I made arrangements to sell my car in the morning on the way to the dealership. They really didn't seem to care or acknowledge my level of anger and the inconvenience they caused me. I've submitted a complaint to the NJ Dept of Consumer Affairs for deceptive sales practices. This fiasco took over 4 hours. I emplore whoever reads this to save your time & aggravation and visit another dealership instead. Sadly this whole experience reminds me of how they sell cars in Long Island City, Queens at Major World. Talk about convicts selling cars. More
by MikeG
March 11, 2024
Courtney was great to deal with and made sure all my problems with addressed and solved promptly. She was able to make my visit an extremely pleasurable experience. problems with addressed and solved promptly. She was able to make my visit an extremely pleasurable experience. More
by MBEGGS
March 09, 2024
scam artist, dishonest, cars are lemons, the worse car buying experience I have ever had.. stay away! buying experience I have ever had.. stay away! More
by negrongiselle1
March 08, 2024
Wonderful experience from the sales process to the finance process. This was such a professional, easy and quick experience. Great customer service. Highly recommend. finance process. This was such a professional, easy and quick experience. Great customer service. Highly recommend. More
by JBG1108
Employees Worked With
March 08, 2024
Great experience, highly recommend! This is the second car I leased through Alex and he is a pleasure to work with. This is the second car I leased through Alex and he is a pleasure to work with. More
by mja1989
Employees Worked With
March 08, 2024
Alex and the staff are so knowledgeable and professional. Everything went smoothly and we are so happy with our new vehicle. Everything went smoothly and we are so happy with our new vehicle. More
by cedenojo
Employees Worked With
March 07, 2024
Great experience, highly recommend! Great service, early delivery, great communication and a seamless experience from beginning to end. Great service, early delivery, great communication and a seamless experience from beginning to end. More
by Amirw189
March 04, 2024
They were professional, friendly and quick. They were professional, friendly and quick. The car now drives better than when I first got it over a year ago They were professional, friendly and quick. The car now drives better than when I first got it over a year ago More
by ZACKW124
March 04, 2024
Vincent is very helpful and keeps customers up to date. I was surprised how quickly my car was repaired knowing that component the 48v generator was a know issue with a backlog Great customer support 5 sta I was surprised how quickly my car was repaired knowing that component the 48v generator was a know issue with a backlog Great customer support 5 star service More
by SCOTTOLENAK
