Audi Meadowlands - Service Center

blanca is great!!! she wrote up all my concerns and then addressed each one successfully, i am so happythat everything was fixed right the first time!!!! i am definitely coming back! thank you blan then addressed each one successfully, i am so happythat everything was fixed right the first time!!!! i am definitely coming back! thank you blanca! More

This review is based on my personal experience with Audi Meadowlands Service Dept at 4700 Westside Ave. North Bergen, NJ. On 4/12/2013 I brought in my '07 A6 3.2 Avant for HVAC issue which was fixed. The ne Meadowlands Service Dept at 4700 Westside Ave. North Bergen, NJ. On 4/12/2013 I brought in my '07 A6 3.2 Avant for HVAC issue which was fixed. The next day, I noticed there was damage to a panel on driver side following which I immediately e-mailed the Service Advisor with photos asking for an explanation. For 4 weeks, my subsequent follow-up e-mails were ignored until 5/8/13 when the SA e-mailed me, not to accept responsibility for the damage but to indicate her Service Mgr advised I bring the vehicle in "to see what we can do". On 5/16/2013 I set up a 5:30pm appointment to drop off my '13 A6 2.0 Sedan (leased from their sales dealership at 425 Rt 3 East Secaucus, NJ.) for collision repairs (some unknown party hit my vehicle in my parking garage) with a request for a loaner car. On presenting my paperwork (cost estimates, etc from my auto insurer), the SA said they only gave out loaner cars for service/warranty work (which in my opinion was factually incorrect based on my prior visits). Given that I had set up the appointment earlier in the day with specific details and a request for a loaner vehicle - for which the assigned SA didn't have the courtesy to let me know in advance of this 'policy' - I asked to speak with her (service) manager; this was unsuccessful as he had 'left for the day' according to the SA; all this time, not one of the 'managers' at their desks or standing around offered to assist. In summary, she nonchalantly told me there was nothing she could do; I should speak with my insurer to provide me a rental! At this point, I collected my paperwork+keys and left. I think a business that demonstrates such flagrant disregard (even disrespect) to its customers either [1] does not understand that it costs far more to acquire a new customer than to keep an existing one satisfied or [2] just doesn't care. Either way, it is their loss. More

Great Dealer with Great Service. I have been going to Audi Meadowlands for a couple of years now and I am always impressed. I usually deal with Blanca Simpson for service. She always make things seem sim Audi Meadowlands for a couple of years now and I am always impressed. I usually deal with Blanca Simpson for service. She always make things seem simple, run smooth is knowledgeable on the product and is very transparent when letting me know what and why work needs to be done on my vehicle (Q5). More

Car was able to go recall service Blanca was extremely Car was able to go recall service Blanca was extremely helpful. Paperwork was ready and was able to leave car and make it to work on time. Very Car was able to go recall service Blanca was extremely helpful. Paperwork was ready and was able to leave car and make it to work on time. Very satisfied with the service More

As usual, outstanding service at this center. I will continue to buy audis because of the beautiful cars and spectacular service. Thanks again for the no hassle service. continue to buy audis because of the beautiful cars and spectacular service. Thanks again for the no hassle service. More

Blanca was extremly helpful! Excelent customer service! Blanca was extremly helpful! Excelent customer service! Thank Your very much! Blanca was able to point out my issue and quickly was able to fix t Blanca was extremly helpful! Excelent customer service! Thank Your very much! Blanca was able to point out my issue and quickly was able to fix the issue. More

I brought my car in for a "check engine" light problem. The staff was very accommodating in scheduling the appointment. They promptly addressed my issues. They explained clearly what it was and problem. The staff was very accommodating in scheduling the appointment. They promptly addressed my issues. They explained clearly what it was and offered helpful solutions for addressing it. They stuck to the schedule they provided when I first arrived. More

Candida was very friendly and accommodating. I didnt have the time to wait during the service so i truly appreciated your ability to drive me back home and pick me up when the car was ready. have the time to wait during the service so i truly appreciated your ability to drive me back home and pick me up when the car was ready. More

I was greeted promptly and treatly quite courteously by the entire staff. My car was returned to me in the time I was told..What a great service center !! the entire staff. My car was returned to me in the time I was told..What a great service center !! More

Audi meadowlands has always been a pleasant experience for all my automotive needs . The staff and service reps are always polite and courteous and the waiting area is impeccable. for all my automotive needs . The staff and service reps are always polite and courteous and the waiting area is impeccable. More