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Audi Mendham

4.8

277 Lifetime Reviews

26 East Main Street, Mendham, New Jersey 07945 Directions
Sales: (973) 453-2751

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277 Reviews of Audi Mendham

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January 05, 2008

"We bought a CPO A8L today in NY State and live blocks..."

- dnamama

We bought a CPO A8L today in NY State and live blocks (within walking distance) of the Bernardsville dealer. We wanted to give them the business and scheduled time with a salesman on 12/22. Told him exactly what we wanted, what we would pay for an A8L that they had on their off- site lot (which we test drove), gave color and specs for car we'd like to have if that was not an acceptable deal to them. WE NEVER HEARD FROM HIM AFTER THAT. Granted...the holidays came and went. But in two weeks, we certainly expected SOME hunger and a call back at least. Instead, we did our own internet searches, were underwhelmed with callbacks at various places and found what we wanted 80+ miles away in NY. Hassle-free deal. Really pitiful situation in B'ville. We will even take our car elsewhere for servicing...probably to where we bought it!

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Recommend Dealer
No
Employees Worked With
Cannot remember but nice guy
December 27, 2007

"We purchased our A4 a couple years ago. Ever since, we..."

- AudiOwnerA4

We purchased our A4 a couple years ago. Ever since, we have been telling them that there is a some sort of a noise that emits when the gears change especially from 4 to 5 and 5 to 6 but they refuse to acknowldge the problem. Everytime we try and schedule appointments they have been most uncourteous to us. Also regarding the initial purchase we later on realised that they had also overcharged us. We would have got a much better deal at another AUDI dealership. Deeply upset with my choice of dealership, wish I had read some reviews on the dealership as well !! Will not recommend them for service parts or sales.

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Recommend Dealer
No
Employees Worked With
Chris Stanzione
December 27, 2007

"X"

- NayanaGadkari
Customer Service
Quality of Work
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Recommend Dealer
No
Employees Worked With
Chris Stanzione
January 15, 2007

"my wife's A6 went in for a routine servicing and a minor..."

- ddgemstone

my wife's A6 went in for a routine servicing and a minor complaint about the alignment. when she went to pick the car up, she got a bill for 2500 for a whole host of work never discussed with her nor approved. i then spoke with service manager who said that mostly they deal with housewives who do not have the time nor interest in discussing the problems and just want things taken care of... that was his excuse for billing 2500 of work with no discussion with us as to whether it was necessary and appropriate. sold the car and never dealt with that dealer again.

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Recommend Dealer
No
Employees Worked With
service technician /service manager
May 31, 2006

"I thought I would offer a heads-up to prospective buyers..."

- S4to Deal

I thought I would offer a heads-up to prospective buyers out there that the Mendham/Benardsville dealership was unprofessional, incompetent and dishonest through my purchase of a CPO S4. It got to the point that the national sales director had become involved in order to twist their arm hard enough to at least get them to correct SOME of the problems I had. Briefly, the vehicle did not receive the CPO inspection and there were numerous broken/missing parts and functions. They did not prep the vehicle properly, have it ready on time, nor even fill it with gas and lied about much of this to try to escape responsibility. I am writing purely becuase if there are no consequences to such failings, lousey businesses continue to abuse clients. Thank you.

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Recommend Dealer
No
May 31, 2006

"I thought I would offer a heads-up to prospective buyers..."

- S4to Deal

I thought I would offer a heads-up to prospective buyers out there that the Mendham/Benardsville dealership was unprofessional, incompetent and dishonest through my purchase of a CPO S4. It got to the point that the national sales director had become involved in order to twist their arm hard enough to at least get them to correct SOME of the problems I had. Briefly, the vehicle did not receive the CPO inspection and there were numerous broken/missing parts and functions. They did not prep the vehicle properly, have it ready on time, nor even fill it with gas and lied about much of this to try to escape responsibility. I am writing purely becuase if there are no consequences to such failings, lousey businesses continue to abuse clients. Thank you.

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Recommend Dealer
No
April 10, 2005

"Buying the car was no problem. And even while under..."

- innov8cs

Buying the car was no problem. And even while under lease they usually took care of me. Then after all of the ignition coil problems, and the environmental controls clogging, and the oil pump failing at only 35k, the second oil pump goes at 60k. They have the nerve to tell me it's not covered despite the increased length of the warranty. And once again "call Audi of America". That's a standard line of "we don't care any more, get lost". They had the gall to ask me if I had receipts for oil changes when the dealer did them all and they had the records in front of them. Pete said he wouldn't even contact his Audi rep to see what they can do. And they expect to continue to sell cars? I went in during a busy time when everyone was picking up their cars and told them I was taking it to another dealer. They asked me if Pete hadn't resolved it, I told them Pete *was* the reason I was taking it elsewhere.

Meanwhile, behind the scenes I was talking to some of the guys in the back. They've done over 40 oil pump repairs. At just one dealer. Think about that - even if they're a little over the average (and a quick question at another dealer says they're not), that's a good 5000 oil pump failures in the US alone. At $1,000 a piece, Audi owners are looking at $5million. Bad car. Bad. Even worse management and dealers.

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Recommend Dealer
No
Employees Worked With
Pete Shepard
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