Buying the car was no problem. And even while under lease they usually took care of me. Then after all of the ignition coil problems, and the environmental controls clogging, and the oil pump failing at only 35k, the second oil pump goes at 60k. They have the nerve to tell me it's not covered despite the increased length of the warranty. And once again "call Audi of America". That's a standard line of "we don't care any more, get lost". They had the gall to ask me if I had receipts for oil changes when the dealer did them all and they had the records in front of them. Pete said he wouldn't even contact his Audi rep to see what they can do. And they expect to continue to sell cars? I went in during a busy time when everyone was picking up their cars and told them I was taking it to another dealer. They asked me if Pete hadn't resolved it, I told them Pete *was* the reason I was taking it elsewhere.
Meanwhile, behind the scenes I was talking to some of the guys in the back. They've done over 40 oil pump repairs. At just one dealer. Think about that - even if they're a little over the average (and a quick question at another dealer says they're not), that's a good 5000 oil pump failures in the US alone. At $1,000 a piece, Audi owners are looking at $5million. Bad car. Bad. Even worse management and dealers.