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Audi Mendham

4.7

275 Lifetime Reviews

26 East Main Street, Mendham, New Jersey 07945 Directions
Sales: (973) 453-2751

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275 Reviews of Audi Mendham

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December 27, 2007

"X"

- NayanaGadkari
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Chris Stanzione
January 15, 2007

"my wife's A6 went in for a routine servicing and a minor..."

- ddgemstone

my wife's A6 went in for a routine servicing and a minor complaint about the alignment. when she went to pick the car up, she got a bill for 2500 for a whole host of work never discussed with her nor approved. i then spoke with service manager who said that mostly they deal with housewives who do not have the time nor interest in discussing the problems and just want things taken care of... that was his excuse for billing 2500 of work with no discussion with us as to whether it was necessary and appropriate. sold the car and never dealt with that dealer again.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
service technician /service manager
May 31, 2006

"I thought I would offer a heads-up to prospective buyers..."

- S4to Deal

I thought I would offer a heads-up to prospective buyers out there that the Mendham/Benardsville dealership was unprofessional, incompetent and dishonest through my purchase of a CPO S4. It got to the point that the national sales director had become involved in order to twist their arm hard enough to at least get them to correct SOME of the problems I had. Briefly, the vehicle did not receive the CPO inspection and there were numerous broken/missing parts and functions. They did not prep the vehicle properly, have it ready on time, nor even fill it with gas and lied about much of this to try to escape responsibility. I am writing purely becuase if there are no consequences to such failings, lousey businesses continue to abuse clients. Thank you.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
May 31, 2006

"I thought I would offer a heads-up to prospective buyers..."

- S4to Deal

I thought I would offer a heads-up to prospective buyers out there that the Mendham/Benardsville dealership was unprofessional, incompetent and dishonest through my purchase of a CPO S4. It got to the point that the national sales director had become involved in order to twist their arm hard enough to at least get them to correct SOME of the problems I had. Briefly, the vehicle did not receive the CPO inspection and there were numerous broken/missing parts and functions. They did not prep the vehicle properly, have it ready on time, nor even fill it with gas and lied about much of this to try to escape responsibility. I am writing purely becuase if there are no consequences to such failings, lousey businesses continue to abuse clients. Thank you.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
April 10, 2005

"Buying the car was no problem. And even while under..."

- innov8cs

Buying the car was no problem. And even while under lease they usually took care of me. Then after all of the ignition coil problems, and the environmental controls clogging, and the oil pump failing at only 35k, the second oil pump goes at 60k. They have the nerve to tell me it's not covered despite the increased length of the warranty. And once again "call Audi of America". That's a standard line of "we don't care any more, get lost". They had the gall to ask me if I had receipts for oil changes when the dealer did them all and they had the records in front of them. Pete said he wouldn't even contact his Audi rep to see what they can do. And they expect to continue to sell cars? I went in during a busy time when everyone was picking up their cars and told them I was taking it to another dealer. They asked me if Pete hadn't resolved it, I told them Pete *was* the reason I was taking it elsewhere.

Meanwhile, behind the scenes I was talking to some of the guys in the back. They've done over 40 oil pump repairs. At just one dealer. Think about that - even if they're a little over the average (and a quick question at another dealer says they're not), that's a good 5000 oil pump failures in the US alone. At $1,000 a piece, Audi owners are looking at $5million. Bad car. Bad. Even worse management and dealers.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Pete Shepard
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