Audi Minneapolis

Dana is great to work with. I went for a simple oil change. Dana reminded me my car need break fluid flush and tire rotation, without sales pressure. Also, engine control software was updated free of change. Dana reminded me my car need break fluid flush and tire rotation, without sales pressure. Also, engine control software was updated free of charge. Car was washed beautifully. Overall, I'm very satisfied with his friendness, quality of work, and price. More

Great service, very friendly staff. Explained everything in detail and had many options for used vehicles. Finance options were good. Provided low interest rate. The car was ready in a few hours. Overall in detail and had many options for used vehicles. Finance options were good. Provided low interest rate. The car was ready in a few hours. Overall experience was great. Lowest price I could find online. More

I showed up at carousel audi, with out an appointment and then told Dana in service that I had to be back at work in 1 hour , Dana made time for me ,my car , I had a slow leak in 1 tire , because o and then told Dana in service that I had to be back at work in 1 hour , Dana made time for me ,my car , I had a slow leak in 1 tire , because of a nail , I have owned 3 audi's , this dealership ( carousel) makes me feel special every time Im in there, they always communicate ,educate me about my car. More

I have been taking my Audi's in for service with Joel and the guys in service for years now They are great to work with and always very helpful and knowledgeable. They have a tough job being the guy who ha the guys in service for years now They are great to work with and always very helpful and knowledgeable. They have a tough job being the guy who has to give you some bad news every once in awhile but the right attitude goes a long way and they do not disappoint. Thanks guys! More

Everyone I worked with was very friendly and willing to explain everything they were doing. My repair ended up taking multiple days and they kept me informed of the status of my repair. It was easy to g explain everything they were doing. My repair ended up taking multiple days and they kept me informed of the status of my repair. It was easy to get a rental car for the time my car was being worked on. My repair ended up taking multiple days and they let me keep the rental the entire time. More

Car was taken in for service on time and delivered back to me on time. I was given a loaner for the day. Service personnel was accommodative of my schedule to pick up the car later than the service cente to me on time. I was given a loaner for the day. Service personnel was accommodative of my schedule to pick up the car later than the service center was open. Car was washed, cleaned all servicing was done weel. More

As always, your service team goes out of their way to help. Getting my car serviced is always a challenge as I have a toddler. To transfer the carseat can be a real pain. Joel recommended the service help. Getting my car serviced is always a challenge as I have a toddler. To transfer the carseat can be a real pain. Joel recommended the service tech to ride with me home and drive my car back to the dealership to have it worked on. Once completed, the service tech drove back to my house and picked up my daughter and I where we delivered back the tech and paid for the service. Quite helpful. Thanks again. More

I've never had one second of stress at Carousel and I have had multiple problems at other highend dealers. They are knowledgeable, friendly, and get you in and out with no hassle. Your loaner and paperwo have had multiple problems at other highend dealers. They are knowledgeable, friendly, and get you in and out with no hassle. Your loaner and paperwork are waiting for you making it a truly easy experience. More

Worst dealership I have ever seen in my life. Stay away!!! I knew I wanted an Audi. No questions, I was buying one. I went to Carousel Audi because it was much closer to me. I won’t mention names o away!!! I knew I wanted an Audi. No questions, I was buying one. I went to Carousel Audi because it was much closer to me. I won’t mention names of sales people here, but he gave the worst customer service and follow up (hello…. I want to buy a car and you would think they would be glad to see me and my wallet) Coming from a sales background, myself it made the experience even worse that I wasn’t receiving the attention I should and like I would give my own customers. After getting absolutely no where with them on negations, I walked away, knowing they were price way too high. I maybe a women but I did my homework. I call them 2 days later because no one ever called to say thanks for coming by or we have another car that might work or let’s talk price for my over priced car. I called many times only to get transferred to voicemail over and over again. I left message for the Manager Doug, who never cared to call back and the salesmen, as well. A few days later the salesman called me excited! He got the car I want, the color and all my options. He said I could come see the car. I was hesitant but it was the exact car I wanted. I drove 50 minutes to get there that afternoon. My salesman was now not in. So I asked for the manger, who didn’t know what car they took in or what I was talking about. A lady salesperson that was the only smiling face, knew the car and went to go find it. Think …they would let her work with me. But no I got a new salesman because the old one was out. I knew more about the A4 than he did. Then the salesman tells me I can’t test drive it because it didn’t go thru the service department, by now I was seeing red. I drove all the way there to test drive a car and was now told it didn’t go thru service yet and I couldn’t drive it. Then why did he call me and tell me I could. MR. Manager had no clue why the salesman told me about this car yet. By this time I was not a happy camper. So I wasted 50 minutes there and then back 50 minutes. Before I left they told me the car would go thru the shop the next day and could be price. Well once again, no phone call .So I once again called them. Only to find out that the car wasn’t put into the shop. That was about all I could bear. I did buy my Audi the next day, finally and not from an Audi dealer. A Volkswagen in Burnsville instead. It is the exact car that he called me about too. It was the same color, same year same everything… Well my Audi is now being serviced at the other location in Maplewood. I was scared that all Audi dealers were going to be a nightmare by now. I was 1st greeted by a friendly receptionist. I was surprised with how well I have been treated at Maplewood, so far? The service department is very nice and has gone above and beyond what I ever thought. The service guy Scott at Maplewood is a huge asset to their location. He’s friendly and calls you before you have to call them and is very informational. Maplewood gets a huge plus from me. I guess, I just expected rude people like the ones at Carousel Audi. I will never bring my car there for anything. It will be serviced at Maplewood Audi. No questions. More