Audi Morton Grove

Do not take your money to Audi Morton Grove. Extremely disappointed by the total lack of basic business ethics here. Short version: After 2 weeks of continuous contact, 2 trips to the dealers Extremely disappointed by the total lack of basic business ethics here. Short version: After 2 weeks of continuous contact, 2 trips to the dealership, & discussing in-person 2 pricing scenarios we were ready to move forward with, Rehmon/this dealership sold a car out from under us while in service, without even a phone call. We know the car wasn't legally ours & had no deposit down, but Rehmon hid behind technicalities to excuse a total lack of ethics & respect. When confronted, he patronizingly told us to “talk like adults” & blamed short staffing for failing to notify us (despite having 2 hours after the sale before closing). They took 2 weeks of our time, broke their word, & traded integrity for a quick sale. When I noted this is why car salespeople have a slimy reputation, he claimed there was “nothing slimy” about this. Full breakdown below. A Yelp review from “Mike A.” describes a remarkably similar experience w/ management 8 months ago. We first contacted Audi Morton Grove Aug 5, the day a 2024 Q5 was listed. In our first email, we were told, “if you prefer to wait for this exact one, we can reserve it so you get first shot when it lands.” We drove there that day to evaluate our trade-in. Over the next 2 weeks, we stayed in constant contact w/our salesperson. Aug 17, the car arrived, & we drove there 4 hours later. We test drove it, discussed 2 pricing options we were prepared to move forward w/ (CPO vs non-CPO), & briefly spoke w/ Rehmon. We were told the vehicle needed Audi’s inspection/detailing before it could be sold. Neither Rehmon nor Jordan presented an option to buy it pre-inspection, asked for a deposit to hold it, nor were we warned someone else could purchase it while we waited. We left w/a handshake & a plan to meet the next day. Aug 18, Rehmon called at 2:17pm to say the car was entering inspection (would take ~2 hours). At 4:07pm, Jordan texted that service found possible oil seepage & needed a 90-mile test drive and didn't know when the car would be ready. We asked to be kept updated. Instead, around 6pm, the dealership sold the car out from under us. No one called, even though open until 8pm. We only found out because we called them the next day. Aug 19, Jordan called us deeply apologetic, professional, & upset that the car was sold & his commission was lost. Jordan is NOT part of this complaint. When we spoke w/ Rehmon, he confirmed he sold the car, continuously stating we didn't have an agreement or deposit. Our complaint is about his complete lack of communication & ethics. On a 3-way call, Rehmon brought up something similar happened to his own family member & said he understood why we’d be upset, yet defended his decision saying he “couldn’t stop a sale.” When my husband & I both spoke at times, Rehmon fixated on this, telling us to “talk like adults” & claiming “he didn’t even need to have this conversation w/ us.” Dismissing us like that was unnecessarily condescending. When asked why no one contacted us after the sale, he said it “may have been an oversight” due to short staffing. He also falsely claimed he had asked if there was “anything we can do to close the sale tonight” on Monday, but an option to buy pre-inspection or place a deposit was never explicitly said to us. Isn’t good sales and customer service ultimately about building trust, clear communication, and following through on your word? Taking them at their word was our mistake, one we won't make again. Had they simply called to say, “another buyer is interested, do you want to move forward without waiting for the inspection?” we could have made that choice. To management, McGrath Automotive Group, and Audi: if you choose to respond to this review, I strongly encourage you to first listen to your phone calls, if you do in fact record your sales conversations. You should be able to confirm these accounts through our calls. More

Zain was very helpful, knowledgeable and responsive. Now he is gone (and so is his sales manager). I can’t get a response for the following: 1) Service— My driver’s side door was squeaking. Brought it Now he is gone (and so is his sales manager). I can’t get a response for the following: 1) Service— My driver’s side door was squeaking. Brought it to service. Now it is squeaking again. I can’t get anyone from service to call me back (left a message last week). 2) Need an email to confirm my warranty expiration as certified pre-owned Audi. 3) Need an email to confirm the last time the oil was changed and when it needs to be changed again. On the positive side, the dealership provided rubber mats upon request. Let’s address the 3 items above and I’ll be much happier! More

Zain was very helpful and easy to work with. He has excellent customer service and the process was very smooth. He has excellent customer service and the process was very smooth. More

I have dealt with many car sales people thru the years and Zain was the best. I did not plan on getting the car when I arrived , and left an hour later with a new car. Zain was pleasant, easy to work and and Zain was the best. I did not plan on getting the car when I arrived , and left an hour later with a new car. Zain was pleasant, easy to work and answered all my questions. He did not make me feel like I had to purchase the car that day, which I greatly appreciated. Most sales people that I have dealt with at other dealerships always made me feel like I wouldn't get the deal if I left and came back. Zain was so accommadating. It was a Great, Easy experience. He has also made himself available for follow up questions with the vehicle. I highly recommend this dealership and Zain. More