"First, I want to say that I love Audi products and I feel..."
First, I want to say that I love Audi products and I feel they are a wonderful example of thoughtful engineering.
That being said, Audi Morton Grove provided the WORST experience possible, not only when I purchased the vehicle, but for the last 6 months after I sold the vehicle!
I live 4 hours from the Morton Grove location but made the trip up with my wife to look at a 2016 A6 Prestige. After dealing with what seemed like 10 different salespeople, (none of which had any authority to make a deal) we came to an agreement on terms. Part of the terms was AMG would repair some of the cosmetic imperfections on the vehicle before I took possession. It was decided that I would come back the following weekend to pick up the car and finalize documents.
Fast forward a week and when I arrive to pick up the vehicle, there are new and more severe imperfections to the car than before. There was a 4” deep scratch in the hood that wasn’t there before, and after removal of the front license plate holder, there was more damage to the body because they used the wrong hardware upon install. Refusing to make a 3rd trip, I requested I be allowed to leave with the vehicle and have the repairs completed by the Audi dealership closer to my home at the expense of AMG. They would only agree to part of those repairs. Their position was that Illinois state law requires front license plates and so it was not their responsibility to ensure the state of the bumper without the plastic holder!
I owned the A6 for just short of 2 years and it was a great vehicle. Upon my family growing, we decided to trade in the vehicle for a large SUV at a different dealership. During this process, I was told I could request a refund for any remaining extended warranty that I had purchased thru AMG. On Jan 7, 2020 I made the first call to AMG to start the process. I was told they typically require these documents to be signed in person but due to my remote location, I could fax in the documents. 2 weeks passed after I sent in the documents with no response. I called again and was given new instructions to send the documents again. Another 2 weeks passed, so I got in my vehicle and drove 4 hours to AMG to talk to a person. I was introduced to the finance manager who was able to help me fill out the appropriate documentation and assured me I would have the refund in 2-3 weeks.
Over the next 4 months, I continuously reached out to AMG on the status of my refund. I had contacted Audi Pure Protection in mid March and they had informed me first that they didn’t have my request to cancel. Then 2 weeks later they informed me that they had refunded the amount to AMG and I should be receiving my check anytime.
April 15, still waiting on the check. Have been told on several occasions, the check is in the mail.
May 1, still waiting on the check. Now no response from finance manager at all.
May 21st I finally get a call from a young lady in accounting who says they have received my check back in the mail marked undeliverable. Turns out, they had the wrong address, despite several times where I gave them this information.
Finally, the young lady offers to overnight my check so I will have it on Friday May 22. Friday comes...no check, Saturday...same. I send a message after checking tracking info that shows the label has been created but it never was tendered to UPS. I FINALLY received my check from AMG today MAY 27th. Only took 5 months I suppose.
NEVER AGAIN WILL I PURCHASE OR WORK WITH AUDI MORTON GROVE. THEY MAY HAVE A SUPERIOR PRODUCT ON THEIR LOT, BUT THEY HAVE THE WORST CUSTOMER SERVICE OF ANY AUTOMOBILE DEALER I HAVE EVER WORKED WITH!
Employees Worked With
"Steven was very knowledgeable and helpful with any..."
Steven was very knowledgeable and helpful with any questions or concerns I had. He made the process of buying my new car as simple as possible.
Employees Worked With
"The sales rep Chris and the manager Omar were very..."
The sales rep Chris and the manager Omar were very helpful when it came to working out a deal. There Finance Manager Tomas was very helpful as well. Overall great experience.