Audi Natick

I own a 2006 A4 and was having a problem with paint coming off the center caps on the wheels that cover the lug nuts. The silver paint came off completely down to the yellow primer in some of the area coming off the center caps on the wheels that cover the lug nuts. The silver paint came off completely down to the yellow primer in some of the areas. I was furious when this occurred considering the car was not even quite 2 years old and I was worried the dealer would try to figure out a way of making me pay for the replacement of all four which are $53 each. I brought the car in for inspection and to my surprise, the Service Manager, Christine took one look at them and told me she would take care of it without any further issue even though it was not a warranty item. Kevin Greene was also very helpful throughout the process. The dealer only had 3/4 in stock. They replaced 3 and agreed to ship the other one to my home address at no charge as I live down in the South Shore and it would not have been convenient for me to drive back up to Natick. It was nice to have a dealership handle this issue with the overall client delight experience being top priorty. I have no doubt that many other dealers would have looked past future business for many years to come and had me absorb the $212 replacement. Some dealers claim to put the client first, but many fall short of this promise when actually tested. When my lease is up next year, I will definitely get my next car from them again. Although Bernardi is not the closest Audi dealership to my home, I believe they are worth the trip to get outstanding service. Looking forward to the all-new 2009 A4. More

I have always hated the process of buying a car. Before I went into the dealership I called and spoke with TJ. He made me feel very comfortable, more like a person than a reason to make a profit. When I I went into the dealership I called and spoke with TJ. He made me feel very comfortable, more like a person than a reason to make a profit. When I got to the dealership he put me in touch with Kevin McCarthy. I felt through the whole process that Kevin was knowledgabe, polite and HONEST! When I was in a quandry about 4wd vs. front wheel, which would have required my purchasing a more expensive car, they did not push the higher priced vehicle. We weighed the pluses and minuses together and decided front wheel drive would serve my purposes. That was refreshing. I have always felt car dealers try to get me to buy more car than I want or need. They also notified me of an incentive they had received on a couple of cars which would save me additional money. When I dropped off my old car, Kevin came and picked me up so that I could pick up my audi. I have never had a sales person go over the car so thoroughly upon pick-up. I cannot say enough good things about Kevin and the Bernardi experience. More

Having been an Audi owner for over a decade I know that routine maintenance is essential. From providing me with a loaner car, to informing me of the services performed, Irving took great care of me. I y routine maintenance is essential. From providing me with a loaner car, to informing me of the services performed, Irving took great care of me. I years past I was always skeptical of the higher prices dealers often carried, but the Audi Care that is included with my lease that hasn't been a problem for me. I've been going to Bernardi for several years and they are getting better and better. More

Reading some of the other reviews was alarming. However my first experience with Bernardi Audi was exceptional. Kevin in service was responsive and friendly. He readily sought information that wasn't readi my first experience with Bernardi Audi was exceptional. Kevin in service was responsive and friendly. He readily sought information that wasn't readily clear on the work report. Colleen was very helpful in getting me in quick to fix the car. I brought my barely still under warranty Allroad in to fix oil leaks. They went the extra mile to make sure they found any and all leaks. There were three pages of notes, all at no charge. Then they picked up cost of the rental car that I had already agreed to pay for since they had kept the car for two days. Waiting area was great, especially the high-end hot chocolate. More

I am on my 2nd A4 - Just had a 15,000 mile check. I found that the dealership continues to provide excellent service in a friendly environment. A very nice waiting area - car is always washed very wel found that the dealership continues to provide excellent service in a friendly environment. A very nice waiting area - car is always washed very well - all the work appears to have been performed. I am very satisfied. More

I am coming off a 2 year lease on my A4 and I have never dealt with a better dealership than Bernardi. I will be leasing my next vehicle from them. I got a great deal on my car and the service I've receiv dealt with a better dealership than Bernardi. I will be leasing my next vehicle from them. I got a great deal on my car and the service I've received after the sale has been outstanding. They are friendly and fair. I am a pretty demanding customer and I have always had the impression that they were going out of their way to make sure I stay happy. I highly recommend this dealership. More