Audi North Miami

Great experience I had a really great experience with Cristina and Prestige Audi. For way of background, my wife had gone to another Audi dealership more conveniently I had a really great experience with Cristina and Prestige Audi. For way of background, my wife had gone to another Audi dealership more conveniently located a few days ago for a routine 15,000 mile checkup. My wife dropped the car off on her way into work and I called to follow up with their service department, our first issue was being quoted over $550 for a routine checkup, I normally don't question maintenance costs, particularly when it would likely cost me more to take the time from work to take it somewhere else. However, when I called to ask what services would be performed their response was to change the oil filter and a vague reference to "recalibrations and adjustments" which simply didn't add up. I called my wife to tell her that something wasn't adding up, she also told me how when they were writing up the initial report and marking off any pre-existing damage to the car she pointed out yellow splatter on a fender. Their response was very dismissive and they informed her that she had clearly ran into a yellow concrete pole or wall without realizing it. My wife, having mastered common sense and being a fan of CSI, pointed out that it appeared to be splatter from freshly painted street markings and she was able to scrape it off with her fingernail, but she didn't appreciate being told that she had ran into a large concrete object and failed to realize it. Between the cost and their generally dismissive attitude, I called the dealership back and told them to not perform the service and that I would receive a second opinion. They did not like hearing this news and decided to inform me that we had a nail in a tire that couldn't be patched. While the cost to replace the tire was fair and actually less expensive than Prestige Imports would eventually quote me, the trust had already been broken. I decided to get a second opinion from Prestige Imports, which involved me spending several hours out of the office and driving to North Miami two mornings in a row, but proved to be well worth it. Finally, the supposed tire that needed to be replaced simply had a nail lodged in the tread, did not puncture the tire and didn't require so much as a patch. The cost at Prestige Imports was a 1/3 of what I would have walked out the door at the other dealership. However, while the cost difference was a nice bonus the real difference was that I trusted what I was being told and was shown the common respect that I would hope any business would show someone who walked through their doors. Cristina was great, she was attentive, knowledgeable, and detailed, the polar opposite of what I had experienced at the other dealership but what I have come to expect from Prestige Imports. She followed up with an email of all the work that would be done and what the next service would entail. She made the entire process so seamless and enjoyable to the point that the time inconvenience was completely negated. When I was a child visiting family in Miami my parents would reward me by taking me to Prestige Imports to look at my dream cars. I remember the staff talking to me about the cars, letting me sit inside, cranking the engine and taking the time to talk to a 10 year old as if he was their most important customer. Probably didn't seem like much to them at the time, but I'll never forget it and I'm glad to see that nothing has changed in the nearly twenty years since. More

My Audi Review I did take my Audi for service as soon as I arrived Cristina welcomed me and did everything i just sat there waiting for my loan car and left Cristina I did take my Audi for service as soon as I arrived Cristina welcomed me and did everything i just sat there waiting for my loan car and left Cristina called me every day to let me know how the repair was going and she is the very best More

what an amazing company Great customer service from ownership to sales to service and administration. everyone is friendly, professional, knowledgeable, and most of all they Great customer service from ownership to sales to service and administration. everyone is friendly, professional, knowledgeable, and most of all they really care. Gene is a pleasure to work with, you can tell that in after sale service, care and prompt response. Cristina is a gem. More

A6 Update Had a problem with software on my car. Called it in and was told to immediately bring it to the dealership. Was given a loaner car immediately and car Had a problem with software on my car. Called it in and was told to immediately bring it to the dealership. Was given a loaner car immediately and car was returned to me after on day with the software update performed. More

Great Car Dealer Excellent Service , frindly staff, the best car dealer i have ever used. they have nice cars . i totally recommend them to any one looking for quali Excellent Service , frindly staff, the best car dealer i have ever used. they have nice cars . i totally recommend them to any one looking for quality More

Replaced Passenger Rear Lower Tail Light My rear lower tail light was damaged at a shopping center by a shopping cart. I contacted Prestige Audi and Mr. Pagani assistance was very friendly a My rear lower tail light was damaged at a shopping center by a shopping cart. I contacted Prestige Audi and Mr. Pagani assistance was very friendly and professional. More

Finally fixed a nagging issue on my car! Their customer service was top notch, always keeping me informed with the status as they went along. Also, they finally fixed a nagging transmission i Their customer service was top notch, always keeping me informed with the status as they went along. Also, they finally fixed a nagging transmission issue that makes my car feel brand new! More

35,000 Mile Maintenance I came in for my cars 35,000 mile maintenance service. I enjoyed my experience, no hassles and everything was easy and convenient for me. I came in for my cars 35,000 mile maintenance service. I enjoyed my experience, no hassles and everything was easy and convenient for me. More

Great job I received great on time service. Prestige audi emailed and called me for appt. I really enjoyed my experience and I will definitely recommend to my f I received great on time service. Prestige audi emailed and called me for appt. I really enjoyed my experience and I will definitely recommend to my family and friends. More

Routine maintenance...as easy as 1, 2, 3! Diana Giraldo is always a pleasure to deal with! She is a consummate professional...knowledgeable, friendly, accommodating, and extremely easy to work Diana Giraldo is always a pleasure to deal with! She is a consummate professional...knowledgeable, friendly, accommodating, and extremely easy to work with! She is a credit to Prestige! More