Audi North Miami

My first experience at your dealership did not go well, after meeting with an Audi salesman who I rather not name. He did not show much interest in selling me a vehicle and left a bad taste in my mouth. after meeting with an Audi salesman who I rather not name. He did not show much interest in selling me a vehicle and left a bad taste in my mouth. I later when to Audi of Pines, and was set to buy a car from them when I received a call for Julian, who ask me to come back before I made my purchase and promised me Prestige would beat their price. Carlos on the other hand was honest and sincere from the start, and made he feel at home while beating Audi of Pines price as promised. I will definitely buy my next Audi from Prestige Audi. More

Booked an appointment 2 weeks in advance. Took the car in for basic oil change and a few other items, including a minor problem with the air conditioning. I usually wait for the car and in past experience t for basic oil change and a few other items, including a minor problem with the air conditioning. I usually wait for the car and in past experience this worked well for me. I was told the car would not be ready until perhaps the end of the day. I questioned why it would take so long as it is unusual to take more than 6 or 7 hours for this work. Further discussion was not offered and a take it or leave it attitude prevailed. I was told I would receive a telephone call at 3 giving me an update. I did get a call at 2:30 just to be told the car wasn't ready but she would call again at 6:30 --- that call never came. The next day I went to check on progress. Again, I was put aside and finally told that the car wouldn't be ready until Monday night. I again raised the question as to why it was taking so long and was told that the A/C might need a part which could likely not be obtained until Monday. I was offered the car and was surprised that I was given the car without any charges owing and found absolutely nothing had been done. With a chance encounter with the service director I was promised action if I chose to reconsider leaving the car. Because of my work schedule, it was agreed the car would be delivered to my home at 7 PM -- it was delivered at 5 PM. Finally and very aggravating, later that evening, my wife entered the passenger side of the car only to find a great deal of grease/dirt on the floor mats and paneling on the passenger side of the car. All in all this was one of the worst encounters I have had in a dealership service center in my years in Miami and I certainly found no help by Ms. Giraldo. More

It was a Fast Process and everybody was really nice and helpful. They took care of all the issues that needed to be taken care of and i even got my car cleaned which i didn't expect at all. This is a first helpful. They took care of all the issues that needed to be taken care of and i even got my car cleaned which i didn't expect at all. This is a first class dealership, they take care of there clients unlike the collection dealership. More

Yelson is such a pleasure to work with. I have been extremely happy with the outstanding level of service he provides and his dedication to provide a great customer experience. extremely happy with the outstanding level of service he provides and his dedication to provide a great customer experience. More

I love the attention and service they provided to me. Unfortunately I am not happy with knowing that service will cost $500 on a brand new car. I also don't agree with them giving me a van for a rental c Unfortunately I am not happy with knowing that service will cost $500 on a brand new car. I also don't agree with them giving me a van for a rental car when I drive an A4. More

A Great service, while having a fast deal, and also with quick paperwork to finish it up. The team that interacted with me was friendly and savvy. quick paperwork to finish it up. The team that interacted with me was friendly and savvy. More

I go there to check my car and the treatment was the best, since I arrived to my schedule appointment everything was perfect, they solve everything in a day. thank you best, since I arrived to my schedule appointment everything was perfect, they solve everything in a day. thank you More

Luis always goes out of his way to make my service appointment smooth. However this time, he went above and beyond helping me resolve the issue with my car (the notorious oil consumption issue). It appointment smooth. However this time, he went above and beyond helping me resolve the issue with my car (the notorious oil consumption issue). It was probably the smoothest service experience I have ever had an on a car. It felt as if I was dropping the car off for a car wash and not a rebuilt engine. And I cannot forget about Valeria who always greets me with a smile. More

I would highly recommend Prestige Audi for their efficient sales and service department. Their personnel has been able to take care of my needs as a customer for the past 15 years. efficient sales and service department. Their personnel has been able to take care of my needs as a customer for the past 15 years. More

I book an appointment on Prestige Audi website , received a confirmation within minutes for the day I choose, when I arrive at the service department I met my advisor Diana Giraldo with her most wonderful sm a confirmation within minutes for the day I choose, when I arrive at the service department I met my advisor Diana Giraldo with her most wonderful smile, can't miss her, after a quick view of my car she filled the paper work & told me it will take 2 hours, finally I left the dealer after 1 3/4 hour, very satisfied. More