Audi North Miami

The service was great. I did not have to wait in line more then 5 min before Vernon Change started helping me with my Audi A7 maintenance. All the employees there are always friendly and helpful. Vernon more then 5 min before Vernon Change started helping me with my Audi A7 maintenance. All the employees there are always friendly and helpful. Vernon even asked me if I'd like some breakfast served while waiting for my car to be done - which I think was very cool (I wasn't hungry though - but next time I'll check it out). Of course, water or coffee is available every time I go to this dealership. I have great respect to people working there. Thank you! More

I have used Prestige for my past three vehicles and have had a great experience every time. The staff at Prestige is truly exceptional and highly attentive with top-notch customer service!! had a great experience every time. The staff at Prestige is truly exceptional and highly attentive with top-notch customer service!! More

This is our 3rd Audi from Prestige, our second with Jakob. Without a doubt, Prestige, and in particular, Jakob, is focused on ensuring the highest level of customer satisfaction in service and sales. Jakob. Without a doubt, Prestige, and in particular, Jakob, is focused on ensuring the highest level of customer satisfaction in service and sales. Professional and knowledgeable, attentive and personable - words that come to mind in describing the staff of Prestige; personal service and customer focused, in addition would describe Jakob's approach to meeting our needs. My wife and I have very much enjoyed our experience with Jakob and Prestige and would highly recommend Prestige to others (in fact we have already on many occasions). More

Very knowledgeable in his line of position, an was helpful an courteous at all time of contact. The service was not rushed an handle an fix to t helpful an courteous at all time of contact. The service was not rushed an handle an fix to t More

From the moment I spoke with him, I found Oscar to be very helpful and totally professional in every way. You should be proud to have someone like him as your employee! very helpful and totally professional in every way. You should be proud to have someone like him as your employee! More

My second time doing business with Paul. Very professional and helpful. The transaction was seamless and easy. Made the overall experience GREAT! Thank you very much! professional and helpful. The transaction was seamless and easy. Made the overall experience GREAT! Thank you very much! More

My first experience at your dealership did not go well, after meeting with an Audi salesman who I rather not name. He did not show much interest in selling me a vehicle and left a bad taste in my mouth. after meeting with an Audi salesman who I rather not name. He did not show much interest in selling me a vehicle and left a bad taste in my mouth. I later when to Audi of Pines, and was set to buy a car from them when I received a call for Julian, who ask me to come back before I made my purchase and promised me Prestige would beat their price. Carlos on the other hand was honest and sincere from the start, and made he feel at home while beating Audi of Pines price as promised. I will definitely buy my next Audi from Prestige Audi. More

Booked an appointment 2 weeks in advance. Took the car in for basic oil change and a few other items, including a minor problem with the air conditioning. I usually wait for the car and in past experience t for basic oil change and a few other items, including a minor problem with the air conditioning. I usually wait for the car and in past experience this worked well for me. I was told the car would not be ready until perhaps the end of the day. I questioned why it would take so long as it is unusual to take more than 6 or 7 hours for this work. Further discussion was not offered and a take it or leave it attitude prevailed. I was told I would receive a telephone call at 3 giving me an update. I did get a call at 2:30 just to be told the car wasn't ready but she would call again at 6:30 --- that call never came. The next day I went to check on progress. Again, I was put aside and finally told that the car wouldn't be ready until Monday night. I again raised the question as to why it was taking so long and was told that the A/C might need a part which could likely not be obtained until Monday. I was offered the car and was surprised that I was given the car without any charges owing and found absolutely nothing had been done. With a chance encounter with the service director I was promised action if I chose to reconsider leaving the car. Because of my work schedule, it was agreed the car would be delivered to my home at 7 PM -- it was delivered at 5 PM. Finally and very aggravating, later that evening, my wife entered the passenger side of the car only to find a great deal of grease/dirt on the floor mats and paneling on the passenger side of the car. All in all this was one of the worst encounters I have had in a dealership service center in my years in Miami and I certainly found no help by Ms. Giraldo. More

This AUDI Dealership has outstanding customer service and is extremely clean and professional. The personal service and relationship that I have developed with my service advisor Vernon Chang as a relatively is extremely clean and professional. The personal service and relationship that I have developed with my service advisor Vernon Chang as a relatively new client is second to none. His late evening follow up calls were much appreciated and he cleary cares about his clients. As a health professional I felt that the treatment and service I received by Vernon and the dealership is the same level as my patients expect of me. All round. a top dealership with outstanding customer service! Dr. Noah Forman More

It was a Fast Process and everybody was really nice and helpful. They took care of all the issues that needed to be taken care of and i even got my car cleaned which i didn't expect at all. This is a first helpful. They took care of all the issues that needed to be taken care of and i even got my car cleaned which i didn't expect at all. This is a first class dealership, they take care of there clients unlike the collection dealership. More