Audi North Scottsdale

At 58 years old, and with 7 kids between my wife and I (so we've purchased a LOT of cars over the years), I can honestly say this was my worst car buying experience. Suffice it to say, I am a well qu (so we've purchased a LOT of cars over the years), I can honestly say this was my worst car buying experience. Suffice it to say, I am a well qualified buyer (high credit scores, income, prequaled with one of my banks, etc). What should've been an extremely easy transaction went sideways...a few times. From the amount of time I had to sit and wait, ultimately leaving without the car as I sat there over 2.5 hours (and was already approved...they just needed to connect a few dots), to them delivering the car to me in a Circle K parking lot, to them not having me sign all the places necessary and then having to send paperwork to our home in CA (where we spend 6 months over summer), to them not correctly doing my out of pocket down payment, to them not paying off my trade in (which caused another payment weeks later towards a car they had from the trade), towards offering to knock off $1,000 only to take it back and change it to only $500, to not ordering my plates so I had to drive around on expired temporary tags (took them TWO MONTHS to get me the plate), to them having the plate shipped to their dealership address, and finally to them making the registered address their dealership instead of my home address. Sorry...horrible experience, including the GM not keeping his word. Buyer beware More

Cory Oliver my service rep is the best andVery Cory Oliver my service rep is the best and Very professional and qualified. The other staff that assist are also very nice and friendly, w Cory Oliver my service rep is the best and Very professional and qualified. The other staff that assist are also very nice and friendly, w More

I have been servicing my Audi there for years. I have purchased my last 3 cars there. The service department is helpful, professional. I know my car will always be serviced with care. Jason my service purchased my last 3 cars there. The service department is helpful, professional. I know my car will always be serviced with care. Jason my service rep is a star. I would recommend without reservation. More

Made the process quick and simple. From the minute I walked into the dealership I was treated with the up most care and left over the moon with my purchase. walked into the dealership I was treated with the up most care and left over the moon with my purchase. More

Right from the start David Cordero guided me comfortably through the entire process of acquiring my new Q3. I am in sales so I recognize great customer service when I see it. I’m incredibly thankful. through the entire process of acquiring my new Q3. I am in sales so I recognize great customer service when I see it. I’m incredibly thankful. More

The overall service was great. Corey and team were easy to work with and very transparent. took care of what needed, provided a great loaner vehicle. Nothing but positive words for them. to work with and very transparent. took care of what needed, provided a great loaner vehicle. Nothing but positive words for them. More

Great communication, easy transaction from start with the sales department through completion with the finance team. Audi North Scottsdale is a first class facility for auto needs. sales department through completion with the finance team. Audi North Scottsdale is a first class facility for auto needs. More

My warranty covered only replacing 2 of the 8 fuel injectors! I hope they replaced the correct 2 of the 8. I also had all the spark plugs replaced. John McBride was my service guy and he arranged a l injectors! I hope they replaced the correct 2 of the 8. I also had all the spark plugs replaced. John McBride was my service guy and he arranged a loaner car for me and kept me informed of what was going on. :) More

Excellent buying experience. They found us a vehicle that no one else could seem to find. The delivery process was a great experience. Will definitely buy from them again. no one else could seem to find. The delivery process was a great experience. Will definitely buy from them again. More

Professional and considerate of my time and vehicle requirements. Service report was thorough in detailing work completed along with findings in areas of inspection. Service Representative has establ requirements. Service report was thorough in detailing work completed along with findings in areas of inspection. Service Representative has established a good knowledge of my car and me. More