Audi Ontario

Great customer service ! The staff here was AWSOME and very helpful , Raymundo made the car buying experience great . I would recommend this dealership , and I will definitely The staff here was AWSOME and very helpful , Raymundo made the car buying experience great . I would recommend this dealership , and I will definitely be back . More

Great Dealership It was a pleasure buying my new car from Audi Ontario. Jhovan Coronado and Ian did an excellent job letting me know all the options available on my c It was a pleasure buying my new car from Audi Ontario. Jhovan Coronado and Ian did an excellent job letting me know all the options available on my car and giving me the best deal possible. I drove off with a beautiful A5 Audi Sportback. The deal was pretty easy and did not take all day. I would definitely recommend this dealership and Jhovan and Ian More

Pleasant Everyone I dealt with knew their job. I appreciate Chris Blair taking his time with me.. appreciate Leo cano giving my wife price quotes by phone. Everyone I dealt with knew their job. I appreciate Chris Blair taking his time with me.. appreciate Leo cano giving my wife price quotes by phone. More

Knowledgeable Staff and Fair Deals Enjoyed my experience at Audi Ontario. Chris and Jonathan were very professional, courteous, and thoughtful of time. Worked a fair deal for me and e Enjoyed my experience at Audi Ontario. Chris and Jonathan were very professional, courteous, and thoughtful of time. Worked a fair deal for me and enjoyed the experience. More

A dealership that goes extra miles to earn your business It started with an inquiry for Q7. The floor manager, Jhovan Conronado, understood my need and worked hard to come up with a quote that I was satisfi It started with an inquiry for Q7. The floor manager, Jhovan Conronado, understood my need and worked hard to come up with a quote that I was satisfied with. Now I join other Q7 owners and start experiencing this amazing SUV. More

The Quality of Excellence A week or so ago I took my A4 in to Walter's Audi Ontario to have a tire replaced. Mr. Eric Honn welcomed me and immediately set the wheels in motion A week or so ago I took my A4 in to Walter's Audi Ontario to have a tire replaced. Mr. Eric Honn welcomed me and immediately set the wheels in motion to service my vehicle. His professionalism was A-1, as was his follow-up. My auto was taken care of in a timely fashion and I was on my way in a reasonable amount of time. Mr. Honn receives a 10 in my book, as does the Service Dept. More

Excellent experience! Estevan Alvarez found the exact vehicle I wanted and took a long drive to pick it up for me. He is friendly, helpful, and willing to work with you. Au Estevan Alvarez found the exact vehicle I wanted and took a long drive to pick it up for me. He is friendly, helpful, and willing to work with you. Audi Ontario is the place to go :) More

My experience was great It was my first time buying a car they walked me through all the steps found me a better deal on my car loan. They were very friendly and helpful very It was my first time buying a car they walked me through all the steps found me a better deal on my car loan. They were very friendly and helpful very pleasant experience I would recommend anyone to come to this dealership More

Service evolved into an unexpected sales visit I bought my 2017 A3 from another local dealer, and found their service department to be a little frustrating to contend with, so I brought the car to I bought my 2017 A3 from another local dealer, and found their service department to be a little frustrating to contend with, so I brought the car to Audi of Ontario. Right from the start, I found this dealership very easy to work with. Erik Garcia is my service advisor, and he is probably the best advisor I've had across several brands. He listens to what I tell him, he relates to the issue and how it impacts his customer, and he makes sure to follow up in a very timely manner. I have a solid understanding of the mechanics of a car, and Erik understood that he had to relate to me differently than some other customers. He has conversations with me that are not so elementary that they don't tell me anything, and not so advanced for me to not understand. He put the effort in to pay attention to my level of knowledge so that it didn't become frustrating to me. Shortly after one visit, I received an email that the dealership was interested in buying my car. I was surprised as it was a lease, and I was only 14 months in. I met with Raymundo Lopez who was absolutely terrific to work with. He explained the process he wanted to follow to me, which put me at great ease. I generally do not like the schmoozy sales experience, but there was none of that. He was up front, honest, and timely. I took this opportunity to upgrade, and Raymundo was extremely patient as I looked at many different situations that would work for me. We looked at everything from another A3 to an A5, to a TT. In the end, I walked away with a fully decked out A4 Quattro that I absolutely LOVE!!! It cost a little more than I planned, but I'm good with it. And when you think about it, isn't that the true sales success story? Customer is happy and gets something they love, the dealer sold something of higher value. I cannot say enough good things about my experience with Erik and with Raymundo. The terrific experience in the service department lead to a really great (and unexpected) sales experience. I would highly recommend Erik Garcia for all of your service needs, and Raymundo Lopez for all of your sales needs!! A quick follow-up.....I have personalized plates, and had to go through the arduous DMV process of waiting for the new registration to get processed, then transfer the vanity plates over. The DMV has a new process regarding this, requiring permission from the leasing company to do this. I called Raymundo, and he started making calls to find out what to do. This happened several weeks after the sale, which further exemplified his professionalism. He did not push me off because the sales was done, he went all out. THAT is the great experience you can expect from Raymundo!! I will add that the billing guy was the only shortcoming through all of this. Not "bad" per se, just not great. His personality was lackluster, and when he tried to push the extra warranty on me, and I refused, he tried an angle I did NOT like at all.....he used the line "well, if you think you want to take a risk like that, it's your choice". I don't do passive-aggressive, and was not happy about that AT ALL. But.....in the end, I have a great car that I love, and overall, a terrific experience that I tell everyone I can about. It is my feeling that since he is responsible for processing all of the paperwork, including the registration, he should have known about this vanity plate requirement, and explained it to me. That way, I wouldn't have had the added stress of finding out about it, and dealing with it while at the DMV. That, I believe, is a major fail on his part. I would recommend both of these gentlemen to care for your Audi needs. They are the best, and I will definitely be back :) More

Ambar Mejia is 5 star customer service Ambar Mejia is by far the best. Anytime I need a question answered a concerned looked at she is always on top of it. I recently need emergency service Ambar Mejia is by far the best. Anytime I need a question answered a concerned looked at she is always on top of it. I recently need emergency service and she was on top of it right away. I could not be happier then I am at Audi of Ontario and the amazing service I recently and always have from Ambar. Thank you. More