Brett McKinley

Farzi Rashid really took care of my daughter in purchasing her first car from a dealership. As a mother, I just came along to help with the limited knowledge I have with regards to price, interest purchasing her first car from a dealership. As a mother, I just came along to help with the limited knowledge I have with regards to price, interest rates, etc. We had some difficulty with getting a full coverage car insurance policy. This was NOT the dealership’s fault, but an issue in California in general. Little did we know, it would take almost 3 weeks to get a full coverage policy. We were worried we’d lose the car due to the wait on the policy effective date. But Farzi and Audi Ontario worked with us and secured the car for us. They didn’t have to do that, but they were more than willing to. Today we were able to finish the transaction and get the car!!!! It was probably the smoothest car purchase ever. Everybody involved was very honest, professional, accommodating, kind and took the time to explain everything without being pushy. 10 out of 10, I highly recommend Audi Ontario. Thank you Farzi, for helping my daughter and making this purchase happen.🙏 More

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I have never written such bad review for a car dealership but I feel like I should. I want everyone who is going to purchase their cars from this dealership aware of these and avoid getting cars from them. but I feel like I should. I want everyone who is going to purchase their cars from this dealership aware of these and avoid getting cars from them. My overall shopping experiences in this Audi Ontario dealership was horrible, disgusting and very dissatisfied. You wont believe how bad the services you will receive from such a big automotive group -Walter’s automotive group (est 1964). Here’s the why: 1. Misrepresentation and Auto Fraud & ”Bait and switch" advertising practices

 Their sales and finance department do not have good knowledges what they are selling and offering. They lied about the EV incentives and our car lease return in order to trick us to sign the contract. They used the trusts from customers to close their deals.

Shawn Nabi was the sales rep who sold us the Audi car and he had stopped responding to our texts, phone call after we found out he lied many things to us when we signed the paper. And the Javier Rodriguez, finance manager, was being pushy and lied about the lease car return when we signed the contract as well.
 Recommendation: Record every single words from them if you really want to get a car from them. But keep in mind they don’t admit their lies. 2. Unprofessional customer services 

One of the Sales managers, Brett McKinley tried to step in the case, but he really pissed us off. His attitudes and his words were extremely rude and unprofessional. He said “Yeah, go ahead and feel free to post it on the social media” 

 But Credit to Chris Blair, he is very professional and knows how to calm angry customer.
 3. They never follow up 

We had to make 4- 5 trips(2 hours drive each) and at least 3 -4 time calls to follow up the case. They promised they will give us a call back to talk about their cases. We even gave them extra days but no phone calls from them at all. I don’t see any sincerity at all and I think they should be exposed. It is really Funny that they said they are helping us to make our car lease return easier and convenience but their lies are just making us very inconvenient. With all these events, it proves me that there is no way as a customer to trust this automotive group even they have such long history. And it's pretty clear that they don’t really care about their customers and keep what they're promised. I feel like I got tricked to sign the car contract. ** If you want to be the next one, feel free to purchase the cars from them. More

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Friendly, honest, professional, and it was a sincere pleasure to do business with these folks! pleasure to do business with these folks! More

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I'm so happy and content with my purchase, Adrian is a good Salesman and knowledgeable about my car no hassle going back for sure in 3 years to get another ride. good Salesman and knowledgeable about my car no hassle going back for sure in 3 years to get another ride. More

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Excellent service, specially Mario Granada is the one definitely deserve it 5 stars. Also the manager Brett was very helpful. definitely deserve it 5 stars. Also the manager Brett was very helpful. More

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Farzy Rashid was very professional and excellent in customer service. Making us feel very comfortable and not pushed during our negotiation and was definitely very helpful. I would love to get our next customer service. Making us feel very comfortable and not pushed during our negotiation and was definitely very helpful. I would love to get our next car with Farzy again. More

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Came in not expecting to buy a car, but walked out with one of the best deal ever! Ariel, Anthony, and the rest of the team at Ontario Audi really went of their way to get me in an Audi with the specs and one of the best deal ever! Ariel, Anthony, and the rest of the team at Ontario Audi really went of their way to get me in an Audi with the specs and price that I wanted. More

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This Dealership gets things done very fast and offers used cars of good quality. Syed Ali is a very nice salesman. He kept patient and walked me through the all the details of the process when I was chec used cars of good quality. Syed Ali is a very nice salesman. He kept patient and walked me through the all the details of the process when I was checking out a beautiful used car. Really helpful! I enjoy my purchase here! More

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This Audi dealership is always quick and professional. Farzy Rashid was a great salesmen and was patient with us throughout the whole process I brought my 4 month old and he was very accommodating! I will Farzy Rashid was a great salesmen and was patient with us throughout the whole process I brought my 4 month old and he was very accommodating! I will definitely be recommending my friends and family to him. I am very happy to be driving an Audi again! More

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Our sales rep Tania Ashraf was excellent. We were on a tight time window and Tania got us in and out within an hour! We were on a tight time window and Tania got us in and out within an hour! More

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