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Audi Ontario - Service Center

Ontario, CA

4.9
1,135 Reviews
Call Service Center (909) 292-1918

1,135 Reviews of Audi Ontario - Service Center

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April 04, 2025

The place is clean, people are friendly. Has a welcoming feeling when you walk in. More

by Doug Ramos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2025 -

Audi Ontario responded

Doug, Thank you for leaving us this positive review! We are happy to know that our team was friendly and welcoming as soon as you walked in. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Emil Iltchi- General Manager

April 01, 2025

Mr. Alex Wong is very professional and patient. His service is very thoughtful and careful. I am very satisfied with the maintenance of my car. More

by maggie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Wong
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2025 -

Audi Ontario responded

Maggie, We appreciate you for leaving Alex this phenomenal review! We are delighted to know that he was very professional, patient, thoughtful and caring. If there is ever anything more that we may help you with please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Emil Iltchi- General Manager

April 01, 2025

It was super quick & they are very accommodating! Ralph Perez was the best, he was really nice and honest! More

by av
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2025 -

Audi Ontario responded

AV, We are grateful for you leaving Ralph this flawless review! We are pleased to know that he was nice, honest, super quick and very accommodating. We hope to serve you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Emil Iltchi- General Manager

March 25, 2025

Diana Perez always goes above and beyond to ensure I receive the best customer service. I brought my vehicle in to replace the windshield, she scheduled me a loaner, offered me a discount, and even tex More

by Louiscalderon0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2025 -

Audi Ontario responded

Louis, Providing impeccable service is so important to us here at Audi Ontario and we are glad that Diana's efforts met your satisfaction! We are thrilled to know that she always goes above and beyond for you and texted you advising everything was going smooth. We look forward to continue serving you in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Emil Iltchi- General Manager

March 22, 2025

I appreciate Dani’s customer service however, the complaint regarding the vehicle was not resolved. Dani verified the vehicle’s problem but did not test the vehicle after it was serviced. The vehic More

by Jdiscover
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dani Paiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2025 -

Audi Ontario responded

Thank you for the feedback here and I want to make sure we are doing all we can to resolve this for you. I can’t reach you just based on your name here. Do you mind please giving me a call so I can jump in a make sure this is being handled properly? Emil Iltchi General Manager Audi Ontario (909) 292-1918

March 15, 2025

Diana Perez is an excellent service advisor. She explains repairs recommended clearly and helps in decision process. More

by Evan
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2025 -

Audi Ontario responded

Evan, We are grateful for you leaving Diana this wonderful review! We are pleased to know that she is excellent and explains repairs recommended clearly. We hope to serve you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Emil Iltchi- General Manager

March 12, 2025

Dani Paiz was away for a couple of days and Diana Perez stepped in and helped out. Such a seamless transaction. Both of these ladies are THE BEST! They are both so helpful and knowledgeable and pleasure to More

by terri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dani Paiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2025 -

Audi Ontario responded

Terri, Providing exemplary service is so important to us here at Audi Ontario and we are glad that Dani and Diana's efforts met your satisfaction! We are thrilled to know that they are the best, so helpful, knowledgeable and a pleasure to do business with. If you ever have any questions or concerns please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Emil Iltchi- General Manager

March 04, 2025

I had a great customer service experience with Alex Wong. He was super nice and accommodating to my concerns. Give him a raise. His customer service skills are excellent. More

by Rchaddd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Wong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 05, 2025 -

Audi Ontario responded

Thank you for leaving Alex this terrific review! We are happy to know that he was super nice, accommodating to your concerns and provided you with a great experience. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Emil Iltchi- General Manager

February 26, 2025

Ramon Flores was very helpful, open, honest, and held a positive attitude throughout my whole experience More

by B James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2025 -

Audi Ontario responded

B James, We are grateful for you leaving Ramon this exceptional review! We are pleased to know that he was very helpful, open, honest and had a positive attitude throughout your whole experience. We hope to serve you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Emil Iltchi- General Manager

February 26, 2025

Always excellent service when buying and service department always very helpful and accommodating. Friendly atmosphere More

by Maryhelen26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2025 -

Audi Ontario responded

Mary, Providing excellent service is so important to us here at Audi Ontario and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they were very helpful, accommodating and friendly. If you ever have any questions or concerns please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Emil Iltchi- General Manager

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