Audi Owings Mills - Service Center

The entire experience I have had with Audi of Owings Mills has been very good. Mickey was a wonderful sales associate and made the buying of a new car so easy. The service department was efficient and p Mills has been very good. Mickey was a wonderful sales associate and made the buying of a new car so easy. The service department was efficient and pleasant to deal with. More

Great service team here. Very communicative. I never feel they are doing something that doesn’t need to be done. If you own an Audi, I highly recommend you bring it here for service. they are doing something that doesn’t need to be done. If you own an Audi, I highly recommend you bring it here for service. More

Hello my name is Cynthia Richardson I came to have my vehicle service on 9/1/21.. Jess Wildasin customer service is great to me. vehicle service on 9/1/21.. Jess Wildasin customer service is great to me. More

They are very professional, pleasant, eager to please clients. My car always looks much better when I pick it up and performs well. I couldn’t ask for better service. clients. My car always looks much better when I pick it up and performs well. I couldn’t ask for better service. More

Arrived early. Had to wait for doors to open. Was first in. Explained service needed with some pushback on resetting the service indicator since I perform most of it myself and the rest was done at indepen in. Explained service needed with some pushback on resetting the service indicator since I perform most of it myself and the rest was done at independent repair shop. Their policy is, if they don’t perform the service, they won’t reset the light. However, after some back & forth, the service writer resolved to my satisfaction and actually gave me parts & oil to take home as part of Audicare which came with the car when I bought it. I purchased used and didn’t know I had Audicare, so I just recently had the service done and it didn’t make sense to do it over again. Rest of service (an open recall for coolant after run pump, wheel balance, tire rotation, 4 wheel alignment, brake fluid & fuel system flush) went quickly and the technician even sent me via text & email a short video of my car, explaining that all went smoothly. All in this was stress free and I received a new loaner Audi Q5 to use while mine was being worked on. No further issues or problems. I would return again. Thanks guys! More

Another excellent service experience today at Audi Owings Mills. My service advisor Tom Dinatale was right on point with his level of communication and everything was completed ahead of schedule. Mills. My service advisor Tom Dinatale was right on point with his level of communication and everything was completed ahead of schedule. More

Courteous and efficient. Provided Availability and access to fit my busy schedule. Kept me updated on the progress of the service. I will definitely return to have my vehicle serviced here. to fit my busy schedule. Kept me updated on the progress of the service. I will definitely return to have my vehicle serviced here. More

Stacey A is a brand new employee who went above and beyond on a Saturday evening to address my urgent issues. And I can always count on Tom D for exceptional ongoing maintenance and support. beyond on a Saturday evening to address my urgent issues. And I can always count on Tom D for exceptional ongoing maintenance and support. More