I've been going to this dealership for maintenance only because it is very close to my house BUT, I noticed a significant change. First, they made it very easy to schedule. I called and they gave me a number of options within the next few days. I rolled in and they were able to service my Q7 within a a couple of hours. Upon pickup they provided a to-the-point summary of the key systems and I drove away with a freshly washed car. Brendan Barth was great in getting back to me on a timely basis,. I'm very pleased indeed!