Audi Palo Alto

Great service. I bought an 2001 Audi A4 1.8t from them... Sales was okay but the Service department is great.<br><br>Every scheduled maintenance I called to make an appointment for I was told I could just dr Sales was okay but the Service department is great.<br><br>Every scheduled maintenance I called to make an appointment for I was told I could just drop off the car and they always returned the car to me when anticipated.<br><br>Most recently the battery was failing on the day before new year's eve (my car occasionally wouldn't start) and they told me to just drop it off in the morning. I dropped it off and they replaced the battery and had the car back to me the same day! They also offered me a loaner (I didn't need one).<br><br>Great Service!!! More

stay away from this garage. As they may be good salesmen, their service people are totally incompetent. We used to have our car serviced there until they failed to let us know of a very simple problem. Turn their service people are totally incompetent. We used to have our car serviced there until they failed to let us know of a very simple problem. Turns out a few months later it costed us 7K ( for a 3 yo car) to have it repaired. As a consolation price they offered a 300 dollars discount. What an insult!<br><br>Well, we are sued them!. We may not get much out of them, but at leat i hope it serves as a lesson to future customers. More

Up until buying my Audi A4 in September of 2003, I had been dealing with horrible dealers at Marin Acura. I lost most of my faith in dealers up to this point.<br><br>Then, I met Desmond at Carlsen Audi. been dealing with horrible dealers at Marin Acura. I lost most of my faith in dealers up to this point.<br><br>Then, I met Desmond at Carlsen Audi. Very friendly and informative, Desmond did an admirable job of giving me information on the A4 instead of trying to pressure me to buy it. He did a great job of explaining its features while being polite and considerate. Although he couldn't get the price I wanted on my trade-in initially, he found it a week alter by calling various dealerships and auction houses throughout the state and nearby states. Very thorough and very nice.<br><br>Since then, he has taken care of my car at every service and helped facilitate service appointments so that it runs smoothly for me. <br><br>Highly recommended! I plan to buy another Audi from them when it comes time. More

Went there when I wanted to buy the '04 S4. They let me test drive a demo and it was great. Salesperson was very nice. They just didn't have the color/option combo I wanted, so unfortunately I had to go test drive a demo and it was great. Salesperson was very nice. They just didn't have the color/option combo I wanted, so unfortunately I had to go elsewhere to get the car. They could have ordered me one, but I had to buy right away b/c I needed a car.<br><br>My bro bought an S4 there in '01 and it was a very pleasurable experience. That's why I initially went there to buy my '04. Too bad it didn't work out. <br><br>I highly recommend this dealership. The salespeople don't hassle you, but they will spend the time to help you find what you want. I will go back there next time when I buy a new car.<br><br>Too bad the dealership I ended up buying my car from was not as good... More