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Audi Palo Alto

Palo Alto, CA

4.1
2,838 Reviews

1730 Embarcadero Rd

Palo Alto, CA

94303

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2,838 Reviews of Audi Palo Alto

September 07, 2019

Horrible service department They have a horrible system to get service done. I scheduled service requesting a loaner. Once I'm there, no loaner available. What's the point with s More

by Jdeguzman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roger Gray
Sep 11, 2019 -

Audi Palo Alto responded

I want to apologize for our shortage of loaners. We had a campaign and grounded part of our fleet and we had some poor communication on our part. Our service was not acceptable and I will work to correct the issue. Thank you Jon Bittrolff General Manager

September 06, 2019

Accommodating & Excellent Customers Service My experience was great. Radek was very patient from the moment we met him. He really helped me to make a decision and was honest and transparent thro More

by alvinsamonte26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Radek Kubiak
September 06, 2019

Awesome service! Great service. Painless. Had to wait a bit even though I had made an appointment but not a big deal. Got an awesome car as a loaner :) More

by ROCHRAA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Su
September 06, 2019

The dealer is helpful The dealer provides quite a lot of support helping me find the car which I try to find in the last a few monhs. The price is good, and the car looks a More

by wyf920621
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Low, Javier Victor
September 06, 2019

Amazing experience Ludmila Hasan was our sales person, we bought Q8 and the process went very smoothly. Ludmila was very professional and friendly salesperson. I highly More

by Khubaib Alavi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ludmila Hasan
September 06, 2019

Bought f150 truck Excellent customer service this is my second time I buy from this dealership the cars are clean and I like that they fill up the car with gas and deta More

by batshone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Michaels
September 06, 2019

Bad seed I really hate to judge an establishment because of one bad seed. I had a not so pleasant customer experience with a sales representative Larry. It was More

by elenaN
Recommend Dealer
Yes
Employees Worked With
Larry Ofori, Jon Bittrolff
September 06, 2019

New lease Q3 2019 Great experience working with Denis! Exceptional product knowledge and service. Helped and guided through the whole process. Highly recommend Denis an More

by VALBALTer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denis Kaganovich
September 06, 2019

New lease The price was very close to what I wanted. Saved me a lot of time going back and forth on the lease price. Took me seriously from the get go, which I More

by ALEKSEY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Rubio
September 05, 2019

Still waiting for follow up The recall part was broken and another was supposed to be ordered. Over a month later and I haven’t heard a word. Originally I had a 9am appt and was More

by MIKETORRES0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Matthew Rost, Brendan Barth
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