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Audi Palo Alto
Palo Alto, CA
2,838 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,838 Reviews of Audi Palo Alto
September 07, 2019
Horrible service department They have a horrible system to get service done. I scheduled service requesting a loaner. Once I'm there, no loaner available. What's the point with s They have a horrible system to get service done. I scheduled service requesting a loaner. Once I'm there, no loaner available. What's the point with scheduling? There was nothing Roger and supposed service manager, Alfred could do. So I end up leaving in my own car, wasting 1.5 hours out of my day. On my way home I tried talking to Alfred which I could not get a hold of even after leaving several voicemails. Roger finally calls me back on behalf of Alfred and he lies to me saying Alfred is out on a business trip, this is right after Roger pointed out who Alfred was when I was there. I've been going here for service for the past 4 years and never had an issue until I met Roger. More
by Jdeguzman
Employees Worked With
Roger Gray
September 06, 2019
Accommodating & Excellent Customers Service My experience was great. Radek was very patient from the moment we met him. He really helped me to make a decision and was honest and transparent thro My experience was great. Radek was very patient from the moment we met him. He really helped me to make a decision and was honest and transparent throughout the whole experience. This was my first time buying a car, and I couldn't have asked for anything better. More
by alvinsamonte26
Verified CustomerEmployees Worked With
Radek Kubiak
September 06, 2019
Awesome service! Great service. Painless. Had to wait a bit even though I had made an appointment but not a big deal. Got an awesome car as a loaner :) Great service. Painless. Had to wait a bit even though I had made an appointment but not a big deal. Got an awesome car as a loaner :) More
by ROCHRAA
Employees Worked With
John Su
September 06, 2019
The dealer is helpful The dealer provides quite a lot of support helping me find the car which I try to find in the last a few monhs. The price is good, and the car looks a The dealer provides quite a lot of support helping me find the car which I try to find in the last a few monhs. The price is good, and the car looks awesome. More
by wyf920621
Employees Worked With
Michael Low, Javier Victor
September 06, 2019
Amazing experience Ludmila Hasan was our sales person, we bought Q8 and the process went very smoothly. Ludmila was very professional and friendly salesperson. I highly Ludmila Hasan was our sales person, we bought Q8 and the process went very smoothly. Ludmila was very professional and friendly salesperson. I highly recommend this dealer for anyone looking to buy an Audi. Khubaib More
by Khubaib Alavi
Employees Worked With
Ludmila Hasan
September 06, 2019
Bought f150 truck Excellent customer service this is my second time I buy from this dealership the cars are clean and I like that they fill up the car with gas and deta Excellent customer service this is my second time I buy from this dealership the cars are clean and I like that they fill up the car with gas and detailed the car More
by batshone
Employees Worked With
Drew Michaels
September 06, 2019
Bad seed I really hate to judge an establishment because of one bad seed. I had a not so pleasant customer experience with a sales representative Larry. It was I really hate to judge an establishment because of one bad seed. I had a not so pleasant customer experience with a sales representative Larry. It was really not nice but I do have to say after speaking with upper management, Jon, he really listened and apologized. I really appreciated his time and understanding of the situation. More
by elenaN
Employees Worked With
Larry Ofori, Jon Bittrolff
September 06, 2019
New lease Q3 2019 Great experience working with Denis! Exceptional product knowledge and service. Helped and guided through the whole process. Highly recommend Denis an Great experience working with Denis! Exceptional product knowledge and service. Helped and guided through the whole process. Highly recommend Denis and will use his services in the future. More
by VALBALTer
Employees Worked With
Denis Kaganovich
September 06, 2019
New lease The price was very close to what I wanted. Saved me a lot of time going back and forth on the lease price. Took me seriously from the get go, which I The price was very close to what I wanted. Saved me a lot of time going back and forth on the lease price. Took me seriously from the get go, which I personally appreciate More
by ALEKSEY
Employees Worked With
Omar Rubio
September 05, 2019
Still waiting for follow up The recall part was broken and another was supposed to be ordered. Over a month later and I haven’t heard a word. Originally I had a 9am appt and was The recall part was broken and another was supposed to be ordered. Over a month later and I haven’t heard a word. Originally I had a 9am appt and was told the car would be ready by 3 pm. At 3 pm they hadn’t even started working on the car. More
by MIKETORRES0
Employees Worked With
Matthew Rost, Brendan Barth
