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Audi Palo Alto
Palo Alto, CA
2,836 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,836 Reviews of Audi Palo Alto
September 10, 2019
Lack of communication Dropped off car on Tues. Rep said he would be off on Wed and would call on Thurs. No communication. I called 3 times after which they worked on the ca Dropped off car on Tues. Rep said he would be off on Wed and would call on Thurs. No communication. I called 3 times after which they worked on the car and at 3:00 pm on Friday said there was something off with the motherboard of my dash and it would take 10 days to repair. I said I needed a SUV and would come in to swap my loaner. Go in, voila the dash is fixed. Fishy. Don’t appreciate having to call 3 times to get my car on Friday. More
by
RR
Verified CustomerEmployees Worked With
Matthew Rost, John Su
September 10, 2019
It was a great experience throughout the whole process It was a great experience throughout the entire process. The quality of repair is very high. Car looks perfect after repair. John Su was keeping me in It was a great experience throughout the entire process. The quality of repair is very high. Car looks perfect after repair. John Su was keeping me informed through the process. I appreciate his service very much. He has 10 out of 10 for his service. Do Nguyen did a wonderful job explaining to me all advanced features of my Audi Q5. He also has 10 for his knowledge and his great service. More
by BORGELMAN14
Employees Worked With
Do Nguyen , John Su
September 10, 2019
Recall Delayed checkin otherwise good experience. 30 minute wait for car wash so opted out . Roger moved me to front of que as I was waiting for my car. Delayed checkin otherwise good experience. 30 minute wait for car wash so opted out . Roger moved me to front of que as I was waiting for my car. More
by MARKLBERG
Employees Worked With
Roger Gray
September 09, 2019
Customer service from the start I requested information on a car list on a car website and the receptionist followed right up and sent me the information I requested. She also setup I requested information on a car list on a car website and the receptionist followed right up and sent me the information I requested. She also setup an appointment to see the car and identified the person I would be talking to. She followed up the next day. I was met onsite my the Sales manager and every part of the deal and negotiation was done professionally. I would recommend Audi of Palo Alto to anyone. FYI it was a 2.5 hr drive for us but worth the time to get what we wanted. More
by Ozz
Employees Worked With
Bruce Andreu, Bruce Andreu
September 09, 2019
Excellent service and very friendly employee Brendan is super friendly and very professional. I would definitely come back to him next time. He also ask me whether I have time for a car wash. Brendan is super friendly and very professional. I would definitely come back to him next time. He also ask me whether I have time for a car wash. More
by joanne.zhuyan
Employees Worked With
Brendan Barth
September 09, 2019
Excellent customer service Was helped from the moment we walked in 4 hours later drove away in a car. Awesome salesman. Radel was the best. No pressure at all. I wish every exp Was helped from the moment we walked in 4 hours later drove away in a car. Awesome salesman. Radel was the best. No pressure at all. I wish every experience was like this. More
by Captainhook74
Employees Worked With
Radek Kubiak
September 08, 2019
Outstanding in every way From customer service to the job they finished completely when committed to, and then a car wash on top of that! Even provided a token for me to eat a From customer service to the job they finished completely when committed to, and then a car wash on top of that! Even provided a token for me to eat across the street. Will visit again. More
by James
Employees Worked With
Roger Gray
September 07, 2019
First time Audi buyers. Very happy customers It was a very easy process. Luan was great and we managed to purchase a customer color Q7. Very happy with our experience and look forward to working It was a very easy process. Luan was great and we managed to purchase a customer color Q7. Very happy with our experience and look forward to working with the service crew over the coming years More
by Gary Sundgren
Employees Worked With
Luan Nguyen
September 07, 2019
Horrible service department They have a horrible system to get service done. I scheduled service requesting a loaner. Once I'm there, no loaner available. What's the point with s They have a horrible system to get service done. I scheduled service requesting a loaner. Once I'm there, no loaner available. What's the point with scheduling? There was nothing Roger and supposed service manager, Alfred could do. So I end up leaving in my own car, wasting 1.5 hours out of my day. On my way home I tried talking to Alfred which I could not get a hold of even after leaving several voicemails. Roger finally calls me back on behalf of Alfred and he lies to me saying Alfred is out on a business trip, this is right after Roger pointed out who Alfred was when I was there. I've been going here for service for the past 4 years and never had an issue until I met Roger. More
by Jdeguzman
Employees Worked With
Roger Gray
September 06, 2019
Accommodating & Excellent Customers Service My experience was great. Radek was very patient from the moment we met him. He really helped me to make a decision and was honest and transparent thro My experience was great. Radek was very patient from the moment we met him. He really helped me to make a decision and was honest and transparent throughout the whole experience. This was my first time buying a car, and I couldn't have asked for anything better. More
by alvinsamonte26
Employees Worked With
Radek Kubiak
