Audi Palo Alto

Excellent Service Our overall experience with Audi Palo Alto was great. Radek was knowledgeable and thorough. We would recommend any friends to come here if they consi Our overall experience with Audi Palo Alto was great. Radek was knowledgeable and thorough. We would recommend any friends to come here if they consider Audi More

Audi of Palo Alto I used to go to the Burlingame dealership and they provided A+ service. I’ve been here twice and so it has failed in comparison. The first time I ca I used to go to the Burlingame dealership and they provided A+ service. I’ve been here twice and so it has failed in comparison. The first time I came in, they didn’t tell me until I arrived that the part I needed hadn’t arrived, so they couldn’t service me. The second time I arrived to a line of frustrated customers because they were all 30 minutes behind their appointment. I was a little irritated that I was late, but I was mad that my shuttle came to pick me up came so late. I asked to be picked up at 4:30, but they didn’t even send the driver out until 4:45, so I was 45 minutes late for my evening plans. I had to call non-stop and try other lines in order to get through. If I didn’t, I don’t think they would have picked me up. I also ordered paint and it has been 3 weeks and there has been no call or email that it came in. More

Poor communication I had set an appointment for the final part of the airbag recall. When I arrived at my appointment, the part needed for the airbag recall was not avai I had set an appointment for the final part of the airbag recall. When I arrived at my appointment, the part needed for the airbag recall was not available. The service representative stated that he will call me in a few days to let me know when the part comes in. It’s been a week and I still did not receive a call back. I left a voice message and text message but still no one from Audi has replied. It is inefficient that they did not have the part for the appointment I made weeks in advance and poor communication on following up. More

Goodwill piston replacement Learnt too late that there was a replacement call for 2011 A4 with Oil consumption problems. John took me through the goodwill repair process with gr Learnt too late that there was a replacement call for 2011 A4 with Oil consumption problems. John took me through the goodwill repair process with great expertise. Happy that everything got resolved. More

My Q5 I had a great experience along with fair price for my Q5! I am happy to be apart of the Audi family. Thanks again for your help! I had a great experience along with fair price for my Q5! I am happy to be apart of the Audi family. Thanks again for your help! More

Professionals Thanks to the Audi team and especially Radek and Tony for their expeditious and professional help. I specially appreciate the fact that Audi Palo Alto Thanks to the Audi team and especially Radek and Tony for their expeditious and professional help. I specially appreciate the fact that Audi Palo Alto had the best competitive price for the exact car we were looking for. They made every effort to make the transaction thanks to the Audi team and especially Radek and Tony for their expeditious and professional help. I specially appreciate the fact that Audi Palo Alto had the best competitive price for the exact car we were looking for. They made every effort to make the transaction seamless and frictionless. This was the second car that we had bought from this top rated dealer. More

Service as expected Brought my car in for interior-exterior protection services. Audi Palo Alto arranged a loaner (as promised) and completed the work in less time than e Brought my car in for interior-exterior protection services. Audi Palo Alto arranged a loaner (as promised) and completed the work in less time than expected. More

Great. Easy. Fair It was easy to work with the team over email Team was very responsive and the car pick up experience was efficient and the team was knowledgeable It was easy to work with the team over email Team was very responsive and the car pick up experience was efficient and the team was knowledgeable More

It was excellent and smooth Service was excellent. Follow up on service was great. Even though it was busy day service representative took care of our appointment and able to arr Service was excellent. Follow up on service was great. Even though it was busy day service representative took care of our appointment and able to arrange necessary drive back home. More