Audi Palo Alto

Customer Service The team was very supportive to answer our questions. We did not come in to buy, but walked out with a new car. I would recommend this dealership. The team was very supportive to answer our questions. We did not come in to buy, but walked out with a new car. I would recommend this dealership. More

Purchase of new vehicle Howard Currey helped me every step of the way to purchase my new vehicle. He listened to what features I wanted and also what exterior and interior d Howard Currey helped me every step of the way to purchase my new vehicle. He listened to what features I wanted and also what exterior and interior designs that were preferred . Howard found what I was looking for extremely quickly as I was going out of town and needed this to be taken care of soon. Thank you for going up and beyond to ensure that I was well taken care of. The service was top notch at Palo Alto Audi and I will be referring my friends and family for their vehicle needs to Howard. More

Friendly and honest sales I like the honesty of the sales staff. They are also courteous and friendly. Did not push to sell us things we do not need. I like the honesty of the sales staff. They are also courteous and friendly. Did not push to sell us things we do not need. More

Very professional My representative spent great deal if time going over the car features. Helpful, knowledgeable I also went to Stevens Creek and they blew my off-and My representative spent great deal if time going over the car features. Helpful, knowledgeable I also went to Stevens Creek and they blew my off-and I pulled up in my 911.. More

excellent this is first time buying car from Audi palo a lot and we negotiate the price over internet and online sales is very easy to work with and got the pri this is first time buying car from Audi palo a lot and we negotiate the price over internet and online sales is very easy to work with and got the price range I budgeted. they have excellent and great service More

Excellent Service Our overall experience with Audi Palo Alto was great. Radek was knowledgeable and thorough. We would recommend any friends to come here if they consi Our overall experience with Audi Palo Alto was great. Radek was knowledgeable and thorough. We would recommend any friends to come here if they consider Audi More

Audi of Palo Alto I used to go to the Burlingame dealership and they provided A+ service. I’ve been here twice and so it has failed in comparison. The first time I ca I used to go to the Burlingame dealership and they provided A+ service. I’ve been here twice and so it has failed in comparison. The first time I came in, they didn’t tell me until I arrived that the part I needed hadn’t arrived, so they couldn’t service me. The second time I arrived to a line of frustrated customers because they were all 30 minutes behind their appointment. I was a little irritated that I was late, but I was mad that my shuttle came to pick me up came so late. I asked to be picked up at 4:30, but they didn’t even send the driver out until 4:45, so I was 45 minutes late for my evening plans. I had to call non-stop and try other lines in order to get through. If I didn’t, I don’t think they would have picked me up. I also ordered paint and it has been 3 weeks and there has been no call or email that it came in. More

Poor communication I had set an appointment for the final part of the airbag recall. When I arrived at my appointment, the part needed for the airbag recall was not avai I had set an appointment for the final part of the airbag recall. When I arrived at my appointment, the part needed for the airbag recall was not available. The service representative stated that he will call me in a few days to let me know when the part comes in. It’s been a week and I still did not receive a call back. I left a voice message and text message but still no one from Audi has replied. It is inefficient that they did not have the part for the appointment I made weeks in advance and poor communication on following up. More