Audi Palo Alto

Very friendly and thorough with the repairs needed Roger was very courteous and helpful. Determined proactively the cause of my issue and worked to resolve. He communicated when he said he would and of Roger was very courteous and helpful. Determined proactively the cause of my issue and worked to resolve. He communicated when he said he would and offered tire service in future. More

Nice car, cool people, and great experience I just brought a new Audi S4! Luan took me for test drive, shared his S4 experience, gave me cool racing tips, and answered all my questions. He eve I just brought a new Audi S4! Luan took me for test drive, shared his S4 experience, gave me cool racing tips, and answered all my questions. He even explained the hidden valet-parking button to lock trunk to prevent thieves. I offered a price range, and then he worked out the lowest price of my range without back-and-forth arguing. He is definitely a friend who stands on my side. I'll surely "bother" him later for more recommendation about maintenance and racing. Audi Palo Alto is trustworthy. This is the only Audi dealer which gave me a true price online (via true car dot com), while other Audi dealers kept disturbing me but never gave me a price (except for MSRP). On its website, it lists fees and discount to lease or finance, which I don't see on some other Audi dealer websites. If you don't want to spend time to do a lot of research like me, go to this dealer and talk to Luan. You will have a nice experience. I am very satisfied and would recommend it to my friends. More

Professional. Excellent listening. You’ll see me again. A standout for me was how Drew took the time to listen and assess what I was looking to do. This is my 5th Audi. (Second in the US) Ahres is a real A standout for me was how Drew took the time to listen and assess what I was looking to do. This is my 5th Audi. (Second in the US) Ahres is a real pro as well. Please let him know. My top notch experience started with him in service, before I ever stepped onto the sales floor. I’m sure you’ve heard this before, but my repeat Audi purchases have been reinforced by people like Ahres more than any other factor. The entire team is very empathetic. Not something you often see in a sales process, especially cars. I’ll definitely be returning and bringing my future business. Thanks for the help and such a enjoyable experience getting into my new Q5. Regards, Robin More

Disorganized service center After being a loyal customer to Audi stevens creek for many years, I decided to give Audi Palo Alto a try after a friend referred me and I was surpris After being a loyal customer to Audi stevens creek for many years, I decided to give Audi Palo Alto a try after a friend referred me and I was surprised to experience the worst customer success ever since owning an Audi. The service center was disorganized, cars were backed up to the street waiting to be checked in for service and there was no guidance on whether to check in first or wait for someone to assist you. The drop off experience was terrible but the pick up was worse. I was guaranteed by Matt Rost, the service advisor, that my service would take less than 1 hour and to return the following day. I received no call about my car but decided to take matt’s word that my car would be ready the next morning. Surprise, but my car wasn’t ready despite the guarantee. When I returned a few days later, I overheard a customer complaining — who was visibly upset that the service Dept/matt told him his trunk was fixed when it wasn’t even looked at. Based on that customers experience of a visible damage that wasn’t fixed and the department’a disorganized paper work, I’m not confident that Audi Palo Alto even serviced my car. I’m headed back to Audi Stevens creek and staying there! More

Good experience I give the dealer a 4, because the sale representative doesn't have their own office that they can take you in to discuss pricing and options. You're I give the dealer a 4, because the sale representative doesn't have their own office that they can take you in to discuss pricing and options. You're pretty much in the lobby/public area. Which I feels there is no privacy at all That the only reason why I take anyway the 1 star. More

Service and recent sakes experience Great service . My new purchase/order is progressing and receive Sevice is was great. I would recommend Palo Alto Audi over other Audi dealers and s Great service . My new purchase/order is progressing and receive Sevice is was great. I would recommend Palo Alto Audi over other Audi dealers and service in the area that I’ve experienced More

Excellent service I had a great experience buying a car and Michael Low was really helpful all through the process. The waiting lounge is comfortable too. We need to d I had a great experience buying a car and Michael Low was really helpful all through the process. The waiting lounge is comfortable too. We need to do our research on extended and third party warranties as we would be presented with an array of options to choose from. I also opted for Luxcare. I saw many scratches on brand new car after the coating though, recommend inspecting the car before we pickup after service. More

Easy warranty service Audi Palo Alto provided warranty service. They were knowledgeable and they kept me informed when there was a delay for parts to be received. They prov Audi Palo Alto provided warranty service. They were knowledgeable and they kept me informed when there was a delay for parts to be received. They provided a very nice loaner for the extra days. There were no hidden costs. I am very happy with their service. More

Yearly maintenance, recall work, and misc. questions I came in to get recall work done as well as my annual maintenance. While I was there, I asked for information, about the many false positive alerts I came in to get recall work done as well as my annual maintenance. While I was there, I asked for information, about the many false positive alerts I’d gotten on my dashboard regarding the closeness of non-existent traffic. All of my concerns were added to my service request and checked out, with responses typed in the final repair order. Apparently, most of my problems were resolved by a software update, which is great! Ahres was a pleasure to work with! More

amazing service! Knowledgeable! Best practices. Solid recommendations. Very considerate of my time and how to optimize the service. Not an oversell at all but constant Knowledgeable! Best practices. Solid recommendations. Very considerate of my time and how to optimize the service. Not an oversell at all but constantly educating me on the vehicle I bought. Service like this will air me a Audi Palo Alto customer for life! Well done John!!! Thank you!!!! And I always a Share I love Audi Palo Alto and walked off the lot at Stevens’s creek 😉she I wanted to buy the Q7. Your sales and service team are the best!!! More