Audi Palo Alto

Go somewhere else for quality service Honestly the worst service experience I’ve ever seen. I bring my car in due to the check engine and oil sensor lights coming on, and they tell me it w Honestly the worst service experience I’ve ever seen. I bring my car in due to the check engine and oil sensor lights coming on, and they tell me it will be ready in two days. Two days later, I haven’t been contacted at all. So I call them around midday, and an associate tells me someone will get back to me within an hour. Three hours go by, so I call again. This time another associate says the same thing, someone will call me within half an hour. A couple more hours go by and nothing. At this point they are closing within the hour so I call back and this time the associate tells me no one from the service department is answering. That night I get an email from a customer service person asking about my experience. I tell her, and ask if someone could please contact me the next morning. Morning comes, she emails me at 9:15am saying someone will get back to me soon. Two hours later I call and after waiting on hold for 15 minutes, a non-service associate tells me someone will get back to me within an hour. I am frustrated at this point, and after getting a shrug as to why it is so difficult to get a simple status, I hang up. Finally, ten minutes later they call back to say it’s ready. I go in and ask what they were doing to my car, and it turns out the lights weren’t appearing when they tried to investigate, so they didn’t even do anything for it. It had been ready for a while before then, which was obvious from how many cars were blocking it in the lot. Finally, the “complimentary” car wash obviously is fake. It came back dirtier than I left it, with a bunch of leaves and plant debris inside the car. Please do yourself a favor and go to another Audi dealership for servicing. If this light comes back on, I will most definitely not be returning to this place. More

Audi Service Service center was efficient and friendly but would not suggest waiting for your service to be complete. The waiting area does not have cell service a Service center was efficient and friendly but would not suggest waiting for your service to be complete. The waiting area does not have cell service and WiFi was extremely slow and lost connection. There was also no location to take/make phone calls. As someone who took the time from being in the office I was hoping to get some work done while waiting it was not an environment to do that. More

Service Review When a customer comes in for servicing, it would be better if they are acknowledged. And the wait time to get to meet the advisor is too long even aft When a customer comes in for servicing, it would be better if they are acknowledged. And the wait time to get to meet the advisor is too long even after booking an appointment. More

Disappointed customer My recent experience wasn't good at this dealership. I, among others, had the first appt. We all had to wait because the employees were late. In total My recent experience wasn't good at this dealership. I, among others, had the first appt. We all had to wait because the employees were late. In total I had to wait almost 30 minutes to talk to someone. I was there for a recall and specifically asked for a loaner car as I needed to travel for work that day. I was told all loaners were out. Instead, they expedited my service, but I had to wait an additional 50 minutes for that. I was disappointed in the customer service I received here. Audi is a premium brand and I expect more. More

Top notch service As always, they go above and beyond to be accommodating, even when the service ticket is low or free. They're friendly and great at reminders and co As always, they go above and beyond to be accommodating, even when the service ticket is low or free. They're friendly and great at reminders and communication. More

Excellent AUDI goes above and beyond I highly recommend the PALO ALTO’ store for a new car and used car? And fantastic service with a smile AUDI goes above and beyond I highly recommend the PALO ALTO’ store for a new car and used car? And fantastic service with a smile More

New car review after 2 days. Audi SQ5 new car comes with slight problem on alignment. When steering wheel is in center, car goes toward left. Need dealer's help to fix it. I fo Audi SQ5 new car comes with slight problem on alignment. When steering wheel is in center, car goes toward left. Need dealer's help to fix it. I found this problem in the second day after delivery. More