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Audi Palo Alto
Palo Alto, CA
2,850 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,850 Reviews of Audi Palo Alto
June 13, 2019
New car review after 2 days. Audi SQ5 new car comes with slight problem on alignment. When steering wheel is in center, car goes toward left. Need dealer's help to fix it. I fo Audi SQ5 new car comes with slight problem on alignment. When steering wheel is in center, car goes toward left. Need dealer's help to fix it. I found this problem in the second day after delivery. More
by SQ5driver
Verified CustomerEmployees Worked With
Ludmila Hasan, Tony Oliva, Gino Maynetto, Peter Chantharath
June 13, 2019
Excellent AUDI goes above and beyond I highly recommend the PALO ALTO’ store for a new car and used car? And fantastic service with a smile AUDI goes above and beyond I highly recommend the PALO ALTO’ store for a new car and used car? And fantastic service with a smile More
by KELLYAMATSUKA
Employees Worked With
John Su
June 13, 2019
Top notch service As always, they go above and beyond to be accommodating, even when the service ticket is low or free. They're friendly and great at reminders and co As always, they go above and beyond to be accommodating, even when the service ticket is low or free. They're friendly and great at reminders and communication. More
by KROCAMPO
Employees Worked With
John Su
June 13, 2019
Disappointed customer My recent experience wasn't good at this dealership. I, among others, had the first appt. We all had to wait because the employees were late. In total My recent experience wasn't good at this dealership. I, among others, had the first appt. We all had to wait because the employees were late. In total I had to wait almost 30 minutes to talk to someone. I was there for a recall and specifically asked for a loaner car as I needed to travel for work that day. I was told all loaners were out. Instead, they expedited my service, but I had to wait an additional 50 minutes for that. I was disappointed in the customer service I received here. Audi is a premium brand and I expect more. More
by SBac5
Employees Worked With
Matthew Rost
June 12, 2019
Poor service Signed up for a service for 7:30 AM, ended up waiting for over an hour once I arrived for someone to take my car in. Once I was at the desk, was told Signed up for a service for 7:30 AM, ended up waiting for over an hour once I arrived for someone to take my car in. Once I was at the desk, was told that my Audi Care plan “expired”. I.e. there is a expiration mileage (in the verbiage of T&Cs, so read carefully, if you get talked into buying this) - 57k miles. My car showed 58k, so I was told that half of the $1,000 I paid for the Audi Care package was basically no good. To be fair, I was able to get one of the services it covered, but this next one (and the more pricey one) would not be covered - expired! Essentially half the money I paid for the Audi Care - “expired”. Figure that. I know I could have read the T&Cs better (but then again - purchase the package about 2 years ago, who’d remember the T&Cs?), but this really feels like I got scammed. Asked the manager to top off the oil (as low oil light came on), which he said they did. Two minutes into my drive home the light came right back on. AND the “low tire pressure light” came on (tires were totally fine before my unfortunate visit to this dealer). Terrible experience all around. Will never go back. More
by Alexander
Employees Worked With
John Su
June 12, 2019
Service Warranty My wife's Q5 had excess oil consumption. After multiple tests, Palo Alto Audi replaced the pistons in May 2018. In April 2019 the piston comes through My wife's Q5 had excess oil consumption. After multiple tests, Palo Alto Audi replaced the pistons in May 2018. In April 2019 the piston comes through the side of the engine block (less than 12 months and less than 12,000 miles). Palo Alto Audi tells me yesterday it will pay for 60% of the cost to replace the engine. Palo Alto Audi does not honor their own written warranties. Please consider our experience before ever doing any business with Palo Alto Aud. More
by leannenjim
Employees Worked With
Alfred - Service Manager, John Su
June 12, 2019
Ahres is awesome! Audi is expensive! Ahres is awesome! Audi is expensive and Palo Alto Audi is no exception to the rule. With that, Audi’s are great cars and Ahres was amazing! Ahres is awesome! Audi is expensive and Palo Alto Audi is no exception to the rule. With that, Audi’s are great cars and Ahres was amazing! More
by Anonymous
Employees Worked With
Ahres Yasin
June 12, 2019
Non working running lights This dealership failed miserably by selling me a car with non working running lights. They will not respond after the sale took place. Will never r This dealership failed miserably by selling me a car with non working running lights. They will not respond after the sale took place. Will never refer this dealership! More
by mageeconst
Employees Worked With
Gino Maynetto, Peter Chantharath
June 12, 2019
I highly recommend Audi Palo Alto I was pleasantly surprised how good everyone is. I would highly recommend Redek and finance manager Lean. They’re the very best, they were very helpfu I was pleasantly surprised how good everyone is. I would highly recommend Redek and finance manager Lean. They’re the very best, they were very helpful in answering all my questions, very professional. There responses are very quick and I appreciate the experience I had on buying my first car at dealership. Thank you! More
by hassaniid
Employees Worked With
Leah M, Radek Kubiak, Peter Chantharath
June 11, 2019
Brand new brakes I am satisfied with the change of breaks in my car. My feedback is: it took three days to get the work done, which it is fine for me, however, I shoul I am satisfied with the change of breaks in my car. My feedback is: it took three days to get the work done, which it is fine for me, however, I should have received a notification about it the second day so I don't make plans. Second, my car was delivered to me dirty, it wasn't washed. More
by Juan
Employees Worked With
Matthew Rost, Ahres Yasin
