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Audi Palo Alto
Palo Alto, CA
2,834 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,834 Reviews of Audi Palo Alto
February 15, 2019
Great service Friendly and efficient service, really happy with the dealership in my first visit. Thanks to the team members that made it happen especially Ahres an Friendly and efficient service, really happy with the dealership in my first visit. Thanks to the team members that made it happen especially Ahres and I’ll be back next time. More
by PA Customer
Verified CustomerEmployees Worked With
Ahres Yasin
February 15, 2019
Great experience! Brought my A3 in for routine service and oil change. John took care of me and was very polite and accommodating. I waited while the service was comple Brought my A3 in for routine service and oil change. John took care of me and was very polite and accommodating. I waited while the service was completed and was on my way in about an hour. Very nice experience! More
by DLS813
Employees Worked With
John Su
February 15, 2019
Check Engine Light Result Service advisor, Sergio, was polite and accommodating and kept me informed while I waited. It was not his fault that the wrong part, oxygen sensor, wa Service advisor, Sergio, was polite and accommodating and kept me informed while I waited. It was not his fault that the wrong part, oxygen sensor, was ordered resulting in my need to come back another day. When the oxygen sensor was installed another issue was found which still didn’t clear the check engine light. A crank case leak required another part to be ordered. Sergio gave me a loaner car. I never expected my car with only 35,000 miles to need such a costly repair. More
by JUDY20
Employees Worked With
Sergio Rizo, Matthew Rost, Duke Lee
February 15, 2019
Fast and Easy First time there and everything went off without a hitch. Only ding is slow wifi in the waiting area and it's also a cellular dead spot. That aside, t First time there and everything went off without a hitch. Only ding is slow wifi in the waiting area and it's also a cellular dead spot. That aside, the service was expected and the staff is professional and courteous. More
by damnhandy
Employees Worked With
Ahres Yasin
February 15, 2019
Courtesy and fantastic experience All good! Rattle noise has finally taken cared! I bought a brand new car since last September and had this rattle noise from my back passenger seat All good! Rattle noise has finally taken cared! I bought a brand new car since last September and had this rattle noise from my back passenger seats since day one. Only this third service (last October and this January and now) the problem was finally fixed! More
by jennfarn
Employees Worked With
Sergio Rizo
February 14, 2019
Service staff unresponsive. Vehicle damaged at service appt My 2018 Q7 went in for scheduled oil service. Process seemed relatively smooth up front. However, upon picking up vehicle there was damage to front pa My 2018 Q7 went in for scheduled oil service. Process seemed relatively smooth up front. However, upon picking up vehicle there was damage to front passenger seat. Car had been “washed” but was poorly done/rushed. A promised quote on a scratch paint job was never delivered. I’ve been trying to reach them for multiple weeks and they are unresponsive. Super poor customer service. More
by AARONDEANDAVIES
Employees Worked With
Duke Lee
February 13, 2019
.. Purchased a used 2015 Audi A4. Had both positive and negative experiences. Please reach out to me to further discuss my experience at the Audi Palo Al Purchased a used 2015 Audi A4. Had both positive and negative experiences. Please reach out to me to further discuss my experience at the Audi Palo Alto. More
by Diana
Employees Worked With
Salinee, Gino Maynetto, Bruce Andreu
February 12, 2019
Professional people - easy transaction Salesman was knowledgeable and professional. I knew what I wanted quickly and wanted the process to move along and he did what he could to accommodate Salesman was knowledgeable and professional. I knew what I wanted quickly and wanted the process to move along and he did what he could to accommodate that. Finance professional explained things well, was friendly tried to push things along as quickly as possible. More
by ecball
Employees Worked With
Larry Ofori, Peter Chantharath
February 11, 2019
Dwindling faith Overall from buying my car, to services over past 3 years I have had many mixed encounters. People have all been nice aside from original salesman who Overall from buying my car, to services over past 3 years I have had many mixed encounters. People have all been nice aside from original salesman who sold me the car. Retired or fired, either way a good thing for dealership. Service, people are all nice. The person who greets you when you pull car up for service are prompt and polite. The service manager (or whatever title of person that creates your service ticket and guides you through the service/repair) is nice and competent. The problems arise from more systems processes in wait times after vehicle is dropped off and loaner car availability. Biggest issue is the actual service. Takes a long time for always very basic services without any major repairs. Take your car in the morning and don’t expect it back until the late afternoon. The complimentary car wash is nice in theory, but it often leaves the car dirtier or almost no change. I was pressured into buying the highest end, most expensive prepaid service and longest extended warranty for my brand new vehicle which I do not drive much. I was told that “everything” was covered and shame on me for being duped by the obvious sale maneuver. No such thing. I just expected a “high end” dealership and car company to be better than that, but I accept my foolishness. My car which only has 18K miles has had squealing brakes for 9 months. I brought it in for a check of the problem 6 months ago and it was not even taken back for service as associate assured me it was “brake dust” no other possible option and it will go away with more driving. Of course it did not and got worse and I brought it back and after waiting 4 hours they determined my brake rotors probably need to be replaced since the brake pads and rotors are wearing unevenly. Of course no time for the “complimentary car wash” this day either as the 4 hours was all to fix nothing and just tell me something for a massive repair that is NOT included in my deluxe platinum overpriced useless extended warranty and prepaid service plan. This should be on the dealership to eat the costs of replacing the rotors and brakes since it is way too early in the lifespan of the car and I came in with the problem 6 months prior with nothing done and a misdiagnosis. I really liked my Audi up until recently I was convinced I would buy another one, but I will explore other manufactures now for sure. More
by EPH
Employees Worked With
John Su
February 11, 2019
Great Dealership with highly professional people From all my car purchase experiences- at least half a dozen in the last 10 to 15 years, the experience I had at the Palo Alto Dealership was the best From all my car purchase experiences- at least half a dozen in the last 10 to 15 years, the experience I had at the Palo Alto Dealership was the best. People I dealt and interacted with- Denis Kaganovich in sales, Gino in Finance, Javier the Technologist- all the 3 gentlemen were very professional, and every interaction and transaction was a pleasurable experience. There was no wasting of time, the entire purchase process took less than 2 hours from the time we entered the dealership. I will come back again to this dealership to purchase my next vehicle for sure. More
by Nagesh
Employees Worked With
Denis Kaganovich, Javier Victor, Gino Maynetto
