Audi Palo Alto

Great salesman, so so dealership I can’t overstate how much I loved working with Larry. His insight and knowledge of the cars was extremely helpful and made my job easier. I was disap I can’t overstate how much I loved working with Larry. His insight and knowledge of the cars was extremely helpful and made my job easier. I was disappointed with the dealer about a few things. The used car I took home, I love it, but they didn’t update the car software and the battery on the key fob died after a week. That kind of lack of attention to detail made me a little nervous and took away some of the joy of the experience More

Not my first choice The customer service was alright. The man didn’t spell my name right even after asking 3 times, but it doesn’t really bother me. I asked for the car w The customer service was alright. The man didn’t spell my name right even after asking 3 times, but it doesn’t really bother me. I asked for the car wash and the man had to have the workers wash it again because it wasn’t satisfactory and even after that it wasn’t that clean. I was really upset when I found a scratch mark on the side of my car that wasn’t there before. More

Great service Friendly and efficient service, really happy with the dealership in my first visit. Thanks to the team members that made it happen especially Ahres an Friendly and efficient service, really happy with the dealership in my first visit. Thanks to the team members that made it happen especially Ahres and I’ll be back next time. More

Great experience! Brought my A3 in for routine service and oil change. John took care of me and was very polite and accommodating. I waited while the service was comple Brought my A3 in for routine service and oil change. John took care of me and was very polite and accommodating. I waited while the service was completed and was on my way in about an hour. Very nice experience! More

Check Engine Light Result Service advisor, Sergio, was polite and accommodating and kept me informed while I waited. It was not his fault that the wrong part, oxygen sensor, wa Service advisor, Sergio, was polite and accommodating and kept me informed while I waited. It was not his fault that the wrong part, oxygen sensor, was ordered resulting in my need to come back another day. When the oxygen sensor was installed another issue was found which still didn’t clear the check engine light. A crank case leak required another part to be ordered. Sergio gave me a loaner car. I never expected my car with only 35,000 miles to need such a costly repair. More

Fast and Easy First time there and everything went off without a hitch. Only ding is slow wifi in the waiting area and it's also a cellular dead spot. That aside, t First time there and everything went off without a hitch. Only ding is slow wifi in the waiting area and it's also a cellular dead spot. That aside, the service was expected and the staff is professional and courteous. More

Courtesy and fantastic experience All good! Rattle noise has finally taken cared! I bought a brand new car since last September and had this rattle noise from my back passenger seat All good! Rattle noise has finally taken cared! I bought a brand new car since last September and had this rattle noise from my back passenger seats since day one. Only this third service (last October and this January and now) the problem was finally fixed! More

Professional people - easy transaction Salesman was knowledgeable and professional. I knew what I wanted quickly and wanted the process to move along and he did what he could to accommodate Salesman was knowledgeable and professional. I knew what I wanted quickly and wanted the process to move along and he did what he could to accommodate that. Finance professional explained things well, was friendly tried to push things along as quickly as possible. More