Audi Palo Alto

Wonderful Service Center Customer intake is well organized with easy access to Service personnel. Overall facility is large, clean and bright. Customer waiting area is comfor Customer intake is well organized with easy access to Service personnel. Overall facility is large, clean and bright. Customer waiting area is comfortable with a TV and snacks and water. More

Great Service Came for check out engine Have everything done on time, great service! I will be coming for service at this location and will recommend others Came for check out engine Have everything done on time, great service! I will be coming for service at this location and will recommend others More

Great service wonderful team! We came to the dealership without expecting to actually purchase a car that day. Larry was very low key and gave us a lot of information about the car We came to the dealership without expecting to actually purchase a car that day. Larry was very low key and gave us a lot of information about the car I was interested in. Everyone we were introduced to was extremely professional and friendly. We will certainly recommend Audi Palo Alto to our friends and family!! More

Very pleasant new vehicle buying process Great team at Audi Palo Alto. Very smooth process. Drew is the best. Great communication throughout the whole process. Would definitely recommend to f Great team at Audi Palo Alto. Very smooth process. Drew is the best. Great communication throughout the whole process. Would definitely recommend to friend and family. Price is fair More

second time buying from this dealership Very pleasant experience from start to finish. Great customer service. This will be my first go to place to check for new purchase and recommendation Very pleasant experience from start to finish. Great customer service. This will be my first go to place to check for new purchase and recommendation to friends. More

Feedback Thank you for checking in. There were a few things that could have gone better with my visit. I was told there would not be a loaner car available for Thank you for checking in. There were a few things that could have gone better with my visit. I was told there would not be a loaner car available for me, after it was determined that I wouldn't be able to get my car back in the same day. As soon as I got into and uber and started towards my destination, I received a text stating that a car was available. I had to get out of that uber (still paying for the trip) and order a new uber back to audi. This also put me behind schedule for where I was going. I know that there's not much control over when service car become available, but I asked that morning if one was available (to avoid this very issue) but I was denied this request. Sergio stated that the cost of the uber drives would be covered, but he stated it would take 1-2 weeks for a check to be sent in the mail. When I went to go pick up the car, they found nothing to be wrong with it, which is unsettling. More importantly though, I was told that the car was "ready," and when I got there, it was next in line to be washed and would be fifteen minutes, which turned into thirty. I had an appointment that morning that I had to cancel and if I had known it would be thirty minutes, I would have told them to skip the wash. I was also told by Sergio that he couldn't locate the key to my loaner vehicle. When I pulled up the the dealership in my loaner vehicle, a gentleman approached me asking for the key immediately. He wore an Audi jacket and had an iPad (appeared to be staff) and so I handed it to him. Luckily I was able to point him out the Sergio. Overall, there were some gaps in communication that could have made the process more smooth. I'm only hoping that my feedback can improve future customer experiences. More

Fantastic The service is very detail oriented and friendly. He can work with my time constrain and try her best to shows me the every aspect how the electronic The service is very detail oriented and friendly. He can work with my time constrain and try her best to shows me the every aspect how the electronic works good work. Sales and finance department also do a very good work. Unfortunately I forget the name of who I have contact with except mr Low and miss Ngyuyen who is my first contact More

Great customer experience Everyone at Audi Palo Alto was a pleasure to work with. Radi was our salesperson and he took the time to educate us, listen to our needs and match us Everyone at Audi Palo Alto was a pleasure to work with. Radi was our salesperson and he took the time to educate us, listen to our needs and match us with the right vehicles. Our entire process from learning about the car, pricing and financing were smooth and pleasant. The technology specialist that taught us about the features was excellent and reception and managers were always around to make sure that we were being taken care of. More

Great customer service I got a broken window and brought the car to Audi on short notice. I called in to get a repair quote and Ahres was very responsive and got a me detail I got a broken window and brought the car to Audi on short notice. I called in to get a repair quote and Ahres was very responsive and got a me detailed quote in 30mins. I brought the car in the same day and got a loaner car while the car was fixed The car window was replaced fine but I did notice that the metal seals around it looks a little misaligned. I brought it back the next day and John was very patient and understanding. He saw the issue and took the car back without much more questions and it was fixed perfectly this time without additional charge. John also offered suggestions on how to minimize the chances of window break in’s which I appreciate. Overall I’m very happy with the level of service I got, and the accountability and trust that things will be done fairly and right. Thank You! More