Audi Palo Alto

Good service, lots of costly upsells. Good service, lots of costly upsells I'm not sure I needed. Service staff were great and my car was worked on well. I would come back. Good service, lots of costly upsells I'm not sure I needed. Service staff were great and my car was worked on well. I would come back. More

Wonderful Bruce was extremely knowledgeable me and my daughter feel very comfortable and confident with our decision to purchase a Q5 he’s a great value to your Bruce was extremely knowledgeable me and my daughter feel very comfortable and confident with our decision to purchase a Q5 he’s a great value to your car dealership. More

Efficient process Got in during the morning and was done with the check in and summary of the appointment in 15 mins. Been working with Sergio for the last few years a Got in during the morning and was done with the check in and summary of the appointment in 15 mins. Been working with Sergio for the last few years and pleased overall with the friendliness and attention to details. Lyft setup to my office and got a ride back as well - courtesy the dealership. It was all done over the phone using texts. Car was washed and ready and I was done in 10 mins when I got back. Seamless! More

Wonderful Service Center Customer intake is well organized with easy access to Service personnel. Overall facility is large, clean and bright. Customer waiting area is comfor Customer intake is well organized with easy access to Service personnel. Overall facility is large, clean and bright. Customer waiting area is comfortable with a TV and snacks and water. More

Great Service Came for check out engine Have everything done on time, great service! I will be coming for service at this location and will recommend others Came for check out engine Have everything done on time, great service! I will be coming for service at this location and will recommend others More

Great service wonderful team! We came to the dealership without expecting to actually purchase a car that day. Larry was very low key and gave us a lot of information about the car We came to the dealership without expecting to actually purchase a car that day. Larry was very low key and gave us a lot of information about the car I was interested in. Everyone we were introduced to was extremely professional and friendly. We will certainly recommend Audi Palo Alto to our friends and family!! More

Very pleasant new vehicle buying process Great team at Audi Palo Alto. Very smooth process. Drew is the best. Great communication throughout the whole process. Would definitely recommend to f Great team at Audi Palo Alto. Very smooth process. Drew is the best. Great communication throughout the whole process. Would definitely recommend to friend and family. Price is fair More

second time buying from this dealership Very pleasant experience from start to finish. Great customer service. This will be my first go to place to check for new purchase and recommendation Very pleasant experience from start to finish. Great customer service. This will be my first go to place to check for new purchase and recommendation to friends. More

Feedback Thank you for checking in. There were a few things that could have gone better with my visit. I was told there would not be a loaner car available for Thank you for checking in. There were a few things that could have gone better with my visit. I was told there would not be a loaner car available for me, after it was determined that I wouldn't be able to get my car back in the same day. As soon as I got into and uber and started towards my destination, I received a text stating that a car was available. I had to get out of that uber (still paying for the trip) and order a new uber back to audi. This also put me behind schedule for where I was going. I know that there's not much control over when service car become available, but I asked that morning if one was available (to avoid this very issue) but I was denied this request. Sergio stated that the cost of the uber drives would be covered, but he stated it would take 1-2 weeks for a check to be sent in the mail. When I went to go pick up the car, they found nothing to be wrong with it, which is unsettling. More importantly though, I was told that the car was "ready," and when I got there, it was next in line to be washed and would be fifteen minutes, which turned into thirty. I had an appointment that morning that I had to cancel and if I had known it would be thirty minutes, I would have told them to skip the wash. I was also told by Sergio that he couldn't locate the key to my loaner vehicle. When I pulled up the the dealership in my loaner vehicle, a gentleman approached me asking for the key immediately. He wore an Audi jacket and had an iPad (appeared to be staff) and so I handed it to him. Luckily I was able to point him out the Sergio. Overall, there were some gaps in communication that could have made the process more smooth. I'm only hoping that my feedback can improve future customer experiences. More