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Audi Palo Alto
Palo Alto, CA
2,834 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,834 Reviews of Audi Palo Alto
February 04, 2019
Hassle free for experience We were able.to finalize on lease price very quickly. Sales manager Dennis gave us aggressive price upfront saving both of our time. Car was already r We were able.to finalize on lease price very quickly. Sales manager Dennis gave us aggressive price upfront saving both of our time. Car was already ready for pick up and the technology specialist named Do helped us to understand all the features in car. Overall best experience. 10/10 More
by sameershenai
Verified CustomerEmployees Worked With
Do, Denis Kaganovich, Gino Maynetto
February 02, 2019
Audi A3 2015 Navigation system is not working after visit I left my car on Jan 22 for the thermostat replacement and 45 000 miles service. When I picked up and started my car after the service, I was not able I left my car on Jan 22 for the thermostat replacement and 45 000 miles service. When I picked up and started my car after the service, I was not able to turn on navigation, use my phone, or turn on the radio. The panel screen was stuck in initialization state, and hasn’t been working ever since. I immediately returned and demonstrated the issue. But the service advisor and the car mechanic were unhelpful and misleading, as if trying to cover up something. And they claimed that the problem with the navigation system existed before the service, which is totally incorrect. More
by AudiUser112
Employees Worked With
Sergio Rizo
February 01, 2019
Tire replacement under Audi warranty Had a new tire blow a sidewall - Matt made sure that the replacement was included in my appearance coverage, took care of the tire, and then stayed we Had a new tire blow a sidewall - Matt made sure that the replacement was included in my appearance coverage, took care of the tire, and then stayed well past closing to meet me for pickup. More
by B. R.
Employees Worked With
Matthew Rost
February 01, 2019
Happy car buying experience! I had a good experience with Audi of Palo Alto. Larry was helpful and knowledgeable about the Car. The lobby and lounge area was very well maintaine I had a good experience with Audi of Palo Alto. Larry was helpful and knowledgeable about the Car. The lobby and lounge area was very well maintained and comfortable while we waited. Everyone working was very friendly as well, offering food and drinks while we waited. All in all a very happy car buying experience. More
by Audi_owner19
Employees Worked With
Larry Ofori
January 31, 2019
CPO Experience We were treated well through the whole experience just as if we were buying a new car. The car we bought is just like brand new with the 300 point ins We were treated well through the whole experience just as if we were buying a new car. The car we bought is just like brand new with the 300 point inspection. Included a 1.5 year warranty and an extra key. We bought the extended warranty and care package to keep the car running and looking like new for five years. Overall a great experience and we are very happy with our purchase! More
by sveres
Employees Worked With
Gino Maynetto, Bruce Andreu
January 31, 2019
poor communication I waited 20 minutes before being attended to.. no one called to update me regarding the service of my car. You had my car for 24,hours which impacted I waited 20 minutes before being attended to.. no one called to update me regarding the service of my car. You had my car for 24,hours which impacted my work and personal schedule. At my own expense I got Uber to take me to the dealership to pick up my car without knowing if it would be ready because I needed transport for my work. No one responded to my texts and I received only one call back despite calling and leaving 3 messages. More
by Roytjie
Employees Worked With
Duke Lee
January 29, 2019
Service Representative-John Su I always have John handle the maintenance visit. He is courteous, prompt and very professional. He always make sure that I am well informed of what t I always have John handle the maintenance visit. He is courteous, prompt and very professional. He always make sure that I am well informed of what to expect, espeically when it takes a little longer than anticipated and explains fully of what has to be done and why. He will go out of his way to make sure things are taken care of. It is always a pleasure to deal with a professional like John. Thank you! More
by HJPark
Employees Worked With
John Su
January 29, 2019
10k mile service I was left to stand in the lobby for 15 minutes until someone finally asked me if I “had a question.” I told them I was there for an appointment for s I was left to stand in the lobby for 15 minutes until someone finally asked me if I “had a question.” I told them I was there for an appointment for service and it took them another 25 minutes to get my car checked in. They did not offer me a loaner car and expressed annoyance when I asked for a Lyft. Returning for the car, I paid for my own cab and had to wait another 30 minutes for someone to check me out. Terrible experience, I expected better. More
by MIRY.SAYED
Employees Worked With
Matthew Rost, Duke Lee
January 23, 2019
Unprofessional and rude service staff The service individual (Duke Lee) was rude and unprofessional. When I requested to work with another individual he simply walked away and did not ensu The service individual (Duke Lee) was rude and unprofessional. When I requested to work with another individual he simply walked away and did not ensure I was being appropriately helped my another individual. As I was waiting for someone else to help me, he walked back through the service area right past me and out the door without mentioning to anyone that I was waiting to be helped. In addition I was told there were no loaners available despite having a 7:30am appointment, yet a woman waiting with me in the waiting area received a loaner. I was not told that she received the last one, I was just told there was none available without the service individual even checking or telling me it was her that received the last one and that he was sorry for the inconvenience. Instead I was told, there is none available and “what do you want me to do about it”, which is when I requested to work with someone else. Lastly, I left with unresolved questions about a tear in the clear bra on the hood of my car, as the second service individual said he would “text” the individual to see what could be done but I have yet to receive a corresponding response as to how to have the clear bra fixed, which was put on initially this past March at Palo Alto Audi. Overall, the individuals I worked with were not helpful and unprofessional. I was quite disappointed given such a fabulous experience I had when purchasing my Q7. More
by JELWELL15
Employees Worked With
John Su, Duke Lee
January 23, 2019
Smooth buying experience Radi was very patient to explain in details the functioning of the Q7 and help find a pre-owned model with all the options I needed (at a good price) Radi was very patient to explain in details the functioning of the Q7 and help find a pre-owned model with all the options I needed (at a good price) vs a new model. More
by ludo p.
Employees Worked With
Gino Maynetto, Radi Tamimi
