Audi Palo Alto

Recommend Great, Duke went above and beyond with a tricky issue involving an extended warranty and an intermittent sunroof issue. Problem will be resolved in th Great, Duke went above and beyond with a tricky issue involving an extended warranty and an intermittent sunroof issue. Problem will be resolved in the coming weeks. More

Bad experience I just took my car in for 65K service, which is classified as a “minor” service (oil & inspection only). When I arrived, I was quoted $700 for this w I just took my car in for 65K service, which is classified as a “minor” service (oil & inspection only). When I arrived, I was quoted $700 for this work. Looking into the quote there was a litany of “premium” add-ons. I got all these removed and we were back to $250. I asked them to inspect brakes and bushings while they had the car up on the rack. When I picked the car up I was just bullied into paying $470 for the “inspections”. Both of these things combined make me feel like this is not “honest” business. More

Great experience with Tony Tony was great. He was exceptionally easy to work with. He served both as a salesman and a financial representative, which was efficient even though Tony was great. He was exceptionally easy to work with. He served both as a salesman and a financial representative, which was efficient even though we did not finance our car. More

Very helpful and friendly experience Michael Low is very professional and friendly when I had a meeting with him about my Audi 3 car. Dan also helped me replace a broken item in my sun ci Michael Low is very professional and friendly when I had a meeting with him about my Audi 3 car. Dan also helped me replace a broken item in my sun cider very quickly. More

EXCELLENT SERVICE. FRIENDLY EMPLOYEES. GREAT EXPERIENCE OVERALL! WILL TAKE MY CAR BACK THERE FOR ANY SERVICING IN THE FUTURE. THEY GAVE ME AN AWESOME LOANER CAR THAT WAS A PLEASURE TO DRIV GREAT EXPERIENCE OVERALL! WILL TAKE MY CAR BACK THERE FOR ANY SERVICING IN THE FUTURE. THEY GAVE ME AN AWESOME LOANER CAR THAT WAS A PLEASURE TO DRIVE. More

Recall - POD All went smoothly. I have never had a bad service experience with this service center. Very professional and customer friendly staff. Would highly rec All went smoothly. I have never had a bad service experience with this service center. Very professional and customer friendly staff. Would highly recommend them. More

Overall a very pleasant experience! Ahres was very helpful and professional! They were all very nice and courteous. The windows on the front side weren’t going up and got them fixed. I Ahres was very helpful and professional! They were all very nice and courteous. The windows on the front side weren’t going up and got them fixed. I had gone to the Burlingame one for repairs etc before. More

Courteous and Professional They made the buying experience an easy one. Courteous throughout the process. Masood was a great sales person and the management, Chuck and Richard w They made the buying experience an easy one. Courteous throughout the process. Masood was a great sales person and the management, Chuck and Richard were amazing. This was our 8th dealings with them and I will buy my next cars from them as well. More

Great service The service was great. The people were nice, kind, and friendly. overall, this place is a must for a comeback. I love this dealer because there’s comp The service was great. The people were nice, kind, and friendly. overall, this place is a must for a comeback. I love this dealer because there’s complimentary snacks and drinks for everyone. More

Courteous I would highly recommend your services. The car loaner was very helpful, and the timing in completing the Luxury Service was perfect timing for me. I would highly recommend your services. The car loaner was very helpful, and the timing in completing the Luxury Service was perfect timing for me. More