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Audi Palo Alto
Palo Alto, CA
2,834 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,834 Reviews of Audi Palo Alto
December 28, 2018
Poor Communicators This was my first service for a new car and I chose to drive a lot farther because they were friendlier than the other dealership when I purchased the This was my first service for a new car and I chose to drive a lot farther because they were friendlier than the other dealership when I purchased the vehicle. I checked in at 10:49 for an 11:00 appointment and was told it would be an hour and a half or two hours plus an extra thirty minutes if I wanted the car washed. I asked if the time estimate was somewhat accurate because I would wait at the dealership if it would be less than three hours. I was told yes, it would be less than three hours. At 2:30 (I shouldn’t have waitied this long), I decided to go hunting for someone since I had heard nothing. The person who checked me in wasn’t present so I asked if someone could find out the status of my vehicle. A quick call was made and I was told that the service was finished and it was in the wash. At that point, I really needed to leave for an appointment so I asked if they could cancel the wash. He said sure and made a call to ask that the car be brought up immediately. I waited ten more minutes - still no car. Another call was made and my car showed up five minutes later. All together, the two and a half hour service took more than four hours. I wish that someone would have walked the twenty feet into the waiting room to let me know that the service was going to take longer. If the dealership cannot manage this type of simple communication, than I’m not going to trust them with future business. More
by chromaticaaa
Verified CustomerEmployees Worked With
Duke Lee
December 28, 2018
Great job Audi of Palo alto very attentive, knowledgeable, and courteous. Extremely patient. Can’t thank them enough for helping me through the process. I know Audi of Palo alto very attentive, knowledgeable, and courteous. Extremely patient. Can’t thank them enough for helping me through the process. I know I will be buying my next car from this Audi store. Thank you very much for your time and for helping me purchase my car. I love this car! More
by arandaruben
Employees Worked With
Tony Oliva, Larry Ofori, Peter Chantharath
December 28, 2018
Duke lee was excellent Very good service department. Duke lee was very professionally. I would recommend your store to anybody. I plan on doing more business in the futur Very good service department. Duke lee was very professionally. I would recommend your store to anybody. I plan on doing more business in the future with Palo Alto Audi More
by ROB.LUTGE
Employees Worked With
Duke Lee
December 27, 2018
Audi Q5 2016 3.0 Quattro Excellent customer experience and service.Audi staff was the best. Starting with Sandy Nguyen she contacted me ASAP via email with pictures of the ca Excellent customer experience and service.Audi staff was the best. Starting with Sandy Nguyen she contacted me ASAP via email with pictures of the car I was looking for. Then Arimi Villarreal took it from there she was so personable and helpful. The Finance department was awesome as well then Javier Victor showed me the important workings from start to end. More
by halimahrasheed1
Employees Worked With
Javier Victor, Gino Maynetto, Armi Villarreal
December 27, 2018
Audi Q7 Shopping experience Worked with Denis Kaganovich to buy a used 2018 Audi Q7. I shopped around a bit but the experience at Audi Palo Alto was far more friendly and helpf Worked with Denis Kaganovich to buy a used 2018 Audi Q7. I shopped around a bit but the experience at Audi Palo Alto was far more friendly and helpful. I’m very happy with my purchase and more so relative to the survey would say this was the best car buying experience I’ve ever had. More
by daveysnider
Employees Worked With
Denis Kaganovich, Fahad Usmani
December 27, 2018
Superb Omar and Tony were excellent to work with and made my family feel comfortable and welcomed. I look forward to working with them on future purchases fo Omar and Tony were excellent to work with and made my family feel comfortable and welcomed. I look forward to working with them on future purchases for my business. More
by jonahcross5
Employees Worked With
Tony Oliva, Omar Rubio
December 27, 2018
Excellent car buying experience PA Audi made my car buying experience really easy. They were timely and efficient. I love that they have a female sales team. They provided a qoute vi PA Audi made my car buying experience really easy. They were timely and efficient. I love that they have a female sales team. They provided a qoute via email, however, that vehicle sold but they still honored the qooute with minimal negotiation. More
by tallericokristi
Employees Worked With
Paola Nunez, Fahad Usmani
December 27, 2018
Friendly, honest and helpful Radi was great to work with. He really helped us narrow down on the car we wanted, found the exact specs and color schemes we wanted and had the car t Radi was great to work with. He really helped us narrow down on the car we wanted, found the exact specs and color schemes we wanted and had the car transferred over to Palo Alto. Talking to him was like talking to an old friend, he was honest, open and fast! More
by VMADAO
Employees Worked With
Gino Maynetto, Radi Tamimi
December 26, 2018
Smooth transaction. Lease transaction was smooth. Sales person took care everything. each stage of transaction from test drive to finance was bliss. We didn’t waste much Lease transaction was smooth. Sales person took care everything. each stage of transaction from test drive to finance was bliss. We didn’t waste much time More
by Audiq7
Employees Worked With
Masood Mir, Peter Chantharath, Fahad Usmani
December 26, 2018
After sale/Warranty service All people I dealt with were very professional. In overall, the whole service process took me about a week, for this period of time I was provided wit All people I dealt with were very professional. In overall, the whole service process took me about a week, for this period of time I was provided with loaner so it wasn't a big problem for me. A quality of work is excellent + John helped me with my small, additional request. Both the drop off and pick up processes were really quick and smooth. But here is one thing which can be definitely improved: Would be great to receive the status updates, especially in prior to the end of initial estimation. Because even via a phone call I got a wrong status update. I was told that there is some part which is coming from the Germany, however, a couple days later it turned out there was only a small issue which were fixed really quick. Of course it even better it was fixed a way quicker, but false status updates don't help at all. More
by Lazy Lester
Employees Worked With
John Su
