Audi Palo Alto

I live in the LA area and bought a car over the phone. Samuel was very helpful in getting it all done including arranging quick shipping. Very satisfied. Samuel was very helpful in getting it all done including arranging quick shipping. Very satisfied. More

A positive experience with Palo Alto Audi Service again. This time we worked with Quan, who was very knowledgeable, efficient, and personable. In addition, he provided timely communications on the status This time we worked with Quan, who was very knowledgeable, efficient, and personable. In addition, he provided timely communications on the status of the work. More

Great service department. Very easy to schedule appointment and lots of good communication from David Wu about my car appointment and lots of good communication from David Wu about my car More

Very professional, stress free purchase environment, samuel was ver helpful and informative in the acquisition process samuel was ver helpful and informative in the acquisition process More

As soon as you arrive at the dealership, you can sense that the place is very busy with cars lining up for service. Wait time is too long (30+ min) before you’re greeted by an advisor and they don’t have that the place is very busy with cars lining up for service. Wait time is too long (30+ min) before you’re greeted by an advisor and they don’t have a clear method to track who gets there first. So there is a high chance that someone who came after you will get helped first (which happens to me). After the advisor greeted you, the process would go smoothly. More

Service department is very professional and kept me updated on my car’s status. Loaner wasn’t available so I used their shuttle- very convenient updated on my car’s status. Loaner wasn’t available so I used their shuttle- very convenient More

I purchased a used 2018 Audi A6 from Audi Palo in May of 2021. It is now December 2021 and I have yet to receive the new plates or title. It is just one excuse after another. I have been a long time Audi 2021. It is now December 2021 and I have yet to receive the new plates or title. It is just one excuse after another. I have been a long time Audi owner and this is the worst Audi dealer I have ever encountered. More

Matt has been really thorough in his work fixing up the Bluetooth on my car. I really appreciate the attention to detail and the hospitality of the team here. Great service. Bluetooth on my car. I really appreciate the attention to detail and the hospitality of the team here. Great service. More

Excellent service. From the customer facing Service Department to the Service Technician, John Su, Matt Rost, Alex and Eddie are always professional, courteous and easy to work with. Department to the Service Technician, John Su, Matt Rost, Alex and Eddie are always professional, courteous and easy to work with. More