Audi Palo Alto

Awesome customer service and customer attentive. John, my intake specialist, was awesome. From the time I dropped off my car, during the time I had the loaner and to when I picked up my car, John sho John, my intake specialist, was awesome. From the time I dropped off my car, during the time I had the loaner and to when I picked up my car, John showed me great attention to my car service needs and kept me up-to-date regularly. John gets a 10 all around! More

Above and beyond to find just what I wanted After thoroughly evaluating the models, styling and other options, I finally decided exactly what I wanted. Howrd Currey went above and beyond to fin After thoroughly evaluating the models, styling and other options, I finally decided exactly what I wanted. Howrd Currey went above and beyond to find the car that met my specs, and got the car delivered in record time. I love my new car (A5 Sportback) and appreciate Audi Palo Alto's great service. More

Prompt service and helpful service advisor John Su, my service advisor, was very helpful from scheduling the 55K service to promptly returning the car at the promised time. The whole appointmen John Su, my service advisor, was very helpful from scheduling the 55K service to promptly returning the car at the promised time. The whole appointment was done professionally. More

Annual car maintenance 10K Dealer accepted my car for service even with no scheduled appointment. I went to the dealership to verify and confirm why the computer was recommendin Dealer accepted my car for service even with no scheduled appointment. I went to the dealership to verify and confirm why the computer was recommending oil service even if my car was bought in February 2018 and driven only 2,780 miles. Ahres was very helpful and explained why the 10K service was recommended. He also accommodated and had my car seviced that same day. Overall review was not a 5 because the trunk of the car was not vacuumed. More

Excellent buying experience! We couldn't be happier with the purchase of our new Audi Q5. Bruce was an outstanding salesman - highly knowledgeable and friendly. Fahad was pleasant We couldn't be happier with the purchase of our new Audi Q5. Bruce was an outstanding salesman - highly knowledgeable and friendly. Fahad was pleasant and professional. Would definitely recommend Audi Palo Alto! More

Excellent service if somewhat pricey I usually prefer to use an independent mechanic when getting service work done but I needed an engine diagnostic so I left my A6 with the guys at Audi I usually prefer to use an independent mechanic when getting service work done but I needed an engine diagnostic so I left my A6 with the guys at Audi Palo Alto. The service was excellent from start to finish. Check-in was seamless and the loaner car was both welcome and unexpected. The work performed was as expected and everyone I dealt with was professional and courteous and I would recommend this dealership for future work. More

Pretty good The service took less time than I expected and they gave me a call when the service is ready in time. The staff is friendly and nice. The service took less time than I expected and they gave me a call when the service is ready in time. The staff is friendly and nice. More

great quick service I met with Jon regarding my service. It was a quick drop off to do mostly a 20k service plus 2 recalls. Jon explained the work that would be done and I met with Jon regarding my service. It was a quick drop off to do mostly a 20k service plus 2 recalls. Jon explained the work that would be done and walked me through the details. After about 5 mins, we were all completed from a check in perspective. He asked me if I had any other questions. He then set up my rental, and said my car would be ready later the same day. My rental was ready in another 10 mins. Later that day Jon called to say my car was ready. He was is no rush to get to me to my car but he did have someone looking to buy the rental so he needed that back. Once we were squared away, I made it back on time to return the car and pick mine up. All the work was complete, my car was hand washed and ready to go. Quick fast service. More

Oil change Went in for an oil change customer services was on point finish like they told me a time when they were finish.And john was on top of his game. Went in for an oil change customer services was on point finish like they told me a time when they were finish.And john was on top of his game. More

Not great Our very first service with Audi P.A. was for the 20K on our used A4 (which we bought from P.A.) and service forgot to rotate our tires. We do not hav Our very first service with Audi P.A. was for the 20K on our used A4 (which we bought from P.A.) and service forgot to rotate our tires. We do not have the quattro and tires wear unevenly anyway on all cars and need rotation. Had to take it back a second time to get that done. Both times that we returned to pick up the car at the end of the day, some young greeter asked us if we'd like a bottle of water, and said he'd place them in our car for us when he brought it around. No water, both times. Yes, insignificant, but why even bother asking if you're not going to do it? We've had issues with electronic or some kind of failure/glitching. One is that the tire sensors think there's been a loss of pressure when there isn't. Your solution was to reset the MMI which anyone can do and it doesn't address the issue. The low pressure warning came back on 5 days later. Why not check the tire pressure sensors first instead of making it so we have to drive all the way back in again? Another issue is with the radio. Your tech reprogrammed my radio stations for me instead of looking into why the system is glitching, which it is now doing again, 5 days later. The rear air vent is not working, and the service center didn't catch this. Aren't they supposed to run diagnostics on the car at every service, so that such glitches and system failures would be detected? I think your service center is missing a lot of things that we have paid for you to do. Ahres is ok to work with, but he was not there when we returned to pick up the car the first time and no one went over the details of the service with us. We also had to call him to find out if the car was ready, and it had been for some time. Reviewing the details of the service and calling us ASAP when the car is ready should both be SOP. I'd really like to see about going to a different Audi service center and would not recommend Palo Alto Audi to anyone. More