Audi Palo Alto

Recent Service I was extremely happy with my same-day appointment and how quickly they were able to diagnose, repair, and service my vehicle. I will definitely serv I was extremely happy with my same-day appointment and how quickly they were able to diagnose, repair, and service my vehicle. I will definitely service my car here again. More

Bad experience Company has lost my trust. Brought in for engine light, they fixed and two weeks later it came on again and they said it was a completely different pr Company has lost my trust. Brought in for engine light, they fixed and two weeks later it came on again and they said it was a completely different problem. It is a lot more likely that either they didn’t fix first problem or while doing so created the second, which a third party mechanic suggested. More

Purchased 2019 Q7 I was looking at 2018 turn ins and some new 2018 lease discounts (offered Nov'18), however inventory was slim and those I was interested in sold. Aft I was looking at 2018 turn ins and some new 2018 lease discounts (offered Nov'18), however inventory was slim and those I was interested in sold. After driving competitive SUVs the Q7 was the best. Andy in sales was quite helpful, and with the help of sales mgmt. He offered a very good price on 2019 with the options and color I wanted. Can't believe it, I bought it and couldn't be happier with the ride, looks, and features! More

Took 2.5 hours for a scheduled 25k maintenance This location is bad when it comes to loner vehicles. My experience always. This time they said no Loner on weekend, which makes no sense whatsoever. This location is bad when it comes to loner vehicles. My experience always. This time they said no Loner on weekend, which makes no sense whatsoever. Audi, please look into this. They have a shuttle option which my service person said consider waiting as it will take little over an hour. I trusted and it took nearly two hours 15 minutes since. Also, at this point I had to go and inquire, no one bothered to check why a person is waiting for two hours in their waiting area. Truly unprofessional. Also in spite of having Audi care, they were trying to sell some extra engine polishing package for $150, seriously? Why do so have Audi care? More

very easy and good experience leasing Q7 Luan was my sales guy and he was very good. The negotiation was upfront and not painful. I leased the Q7 and I was happy with my experience. Luan was my sales guy and he was very good. The negotiation was upfront and not painful. I leased the Q7 and I was happy with my experience. More

It was pleasant and helpful! I am thinking everything about leasing the car was fantastic! However, filling out this is survey and thinking up something to say when I have worked I am thinking everything about leasing the car was fantastic! However, filling out this is survey and thinking up something to say when I have worked all day, it is late, I feel I am doing a kindness to you, and I just want to go to sleep.. well, it isn't fantastic. It feels bad. More

Terrible experience We purchased a certified Audi used car & have nothing but problems when we’ve booked service. Audi has canceled our appointments on the spot several We purchased a certified Audi used car & have nothing but problems when we’ve booked service. Audi has canceled our appointments on the spot several times because they “ran out of the part” and did not have the courtesy to tell us (3 different occasions) before arriving. They say they will call back and never do. We went back and forth with appointments for months that something they should have covered was not. They said the warranty expired 4 days before & I don’t even have 15k + miles on the car yet. Terrible is all I can say! More

First oil change S3 Great first experience after purchasing S3 at different dealership. We owned an A4 previously and had it serviced at PA Audi. The team was courteous, Great first experience after purchasing S3 at different dealership. We owned an A4 previously and had it serviced at PA Audi. The team was courteous, took a brief bit of info on us and the new car and no fuss. All our info was in your system about the car which really helped smooth the process. More

Excellent service with extra friendly staff! My experience with Palo Alto Audi service department was a very positive one. Matt and John were very friendly, polite and helpful . I am looking My experience with Palo Alto Audi service department was a very positive one. Matt and John were very friendly, polite and helpful . I am looking forward to my next service and I would recommend any one for sales or service with Palo Alto Audi if asked. More

First Class Service from Beginning to End Very helpful all the way around. Audi’s national customer advocate program was especially helpful. It was a very positive experience and I apprecia Very helpful all the way around. Audi’s national customer advocate program was especially helpful. It was a very positive experience and I appreciates the concern to grt things done right. More