Audi Palo Alto

Excellent service Bruce at Audi Palo Alto helped make the buying experience a smooth and comfortable process, and was helpful in answering my questions. Never got the " Bruce at Audi Palo Alto helped make the buying experience a smooth and comfortable process, and was helpful in answering my questions. Never got the "pushy" vibe that is all too common among car dealers. Would recommend this dealership to anyone in the market for a new or CPO Audi. More

Luan Nguyen is a good and professional sales person I bought an Audi Q7 one 10/28/2018. Luan patiently and friendly explained Q7's features and functions for me. I went through Costco Auto Purchase pr I bought an Audi Q7 one 10/28/2018. Luan patiently and friendly explained Q7's features and functions for me. I went through Costco Auto Purchase program. The price negotiation was very smooth. I was able to set a price, make a decision, go through the finance program, etc smoothly and quickly. In about 2 hours, I was able to drive a new Audi Q7 home. More

Do explained how to use Audi Q7 very profesionally I just bought Audi Q7. As it is my first Audi, I am not used to its user interface. I went to Audi Palo Alto office this morning. Do was very patie I just bought Audi Q7. As it is my first Audi, I am not used to its user interface. I went to Audi Palo Alto office this morning. Do was very patient and professional in teaching me all the nice features in Audi Q7 control panel and its sophisticated MMI (Multi Media Interface). This saves me lots of time and let me set all the features quickly. Thanks Do for a job well done. More

Great experience and service ! My car got broken into while on a road trip. The team at Audi took care of us as soon as possible. On a time crunch, they were able to fix my car in n My car got broken into while on a road trip. The team at Audi took care of us as soon as possible. On a time crunch, they were able to fix my car in no time. They also offered a free shuttle service around Palo Alto while we waited. Everyone was friendly, considerate and helped give us a great experience! Ahres was awesome! More

Great Experience!!!! Shout out to a great experience at Audi of Palo Alto!! Andy Tran was the lead. He worked his tail off locating a very specific car -- color, interio Shout out to a great experience at Audi of Palo Alto!! Andy Tran was the lead. He worked his tail off locating a very specific car -- color, interior, package and options. It was not an easy task!! He kept me posted on his searches and then he found the car in Reno and had it shipped. Met me the evening of pick-up. Luan was fabulous -- he gave a great instructional course on how the Audi Q5 works -- extremely organized -- made the complicated very simple and straight forward. Gino facilitated the administrative portion of the transaction. Extremely organized -- had all the paper work queued up and I was out of there in no more than an hour plus. These guys are GREAT!!!! I applaud Audi of Palo Alto and this great team! More

Very non-confrontational, easy going, non-pressured Total trust in Luan; Currently I am overwhelmed with all the gadgetry and how best to operate the car. But, I've been assured that I can have as many Total trust in Luan; Currently I am overwhelmed with all the gadgetry and how best to operate the car. But, I've been assured that I can have as many appointments as necessary to bring me up to speed. More

Action oriented, helpful, great cars Audi makes great cars. Easy to walk the lot or look at the database to see what is in stock in the model you want. Layering of education about how A Audi makes great cars. Easy to walk the lot or look at the database to see what is in stock in the model you want. Layering of education about how Audi dashboard and electronic options work is helpful, especially since it’s impossibke to absorb everything the first time you hear it. Offered me a good deal on trade in. The final paperwork took 3 not 2 hours, and some of that could have been anticipated with prep notices about deciding whose name(s) title will be in, requesting credit check holds lifted in advance, specifying whose signatures will be needed live if car being traded in is under a different name, etc. It a great dealer and easy process/ More

Efficient and friendly No time to write 25 words a a a a a a a a a a a a a a a a a a a a happy now? No time to write 25 words a a a a a a a a a a a a a a a a a a a a happy now? More

Quick and customer service oriented Very expedient and polite. Car was ready in a few hours and wait time was short. Ahres was great! He looked up my warranty even though I thought it wa Very expedient and polite. Car was ready in a few hours and wait time was short. Ahres was great! He looked up my warranty even though I thought it was expired and found out it wasn’t, so my service ended up being free. More

Excellent service and competitive price The young technical support and sales people are very helpful. The price in yearend promotion is very competitive. We enjoy our new Audi Q5 very much. The young technical support and sales people are very helpful. The price in yearend promotion is very competitive. We enjoy our new Audi Q5 very much. More