Audi Palo Alto

Professional and Friendly Service Took my car in for recall services and worked with John Su. John was truly professional and he quickly got me back into vehicle. While my car was bei Took my car in for recall services and worked with John Su. John was truly professional and he quickly got me back into vehicle. While my car was being serviced, he got me into a nice upgraded Q5. He’s very easy going and will assist anyone to the best of his ability. More

Just great All around great people and great value. Changes your mind about car sales people. Try to get that kind of courtesy at BMW. I highly recommend this de All around great people and great value. Changes your mind about car sales people. Try to get that kind of courtesy at BMW. I highly recommend this dealership More

OK nothing more. The place is nice and big. I called in advanced and agreed on a vehicle and a price just to come in after a 40 min drive and see that they "cleaned a The place is nice and big. I called in advanced and agreed on a vehicle and a price just to come in after a 40 min drive and see that they "cleaned and pulled out" the wrong car, and the car we agreed on is more expensive now. At the end of the day i paid the extra they asked for and i am happy with my purchase but most likely will try other places in the future. More

Efficient and professional service Service was quick, efficient and available on a Saturday morning!! Matthew checked me in quickly and got me a loner for the morning. Q7 was serviced, Service was quick, efficient and available on a Saturday morning!! Matthew checked me in quickly and got me a loner for the morning. Q7 was serviced, washed and ready by early afternoon. The professional, kind employees make all the difference :) More

Excellent service center! I was assisted as soon as I pulled up by the service manager, his name was Alfred. He directed me to a service representative and personally checked I was assisted as soon as I pulled up by the service manager, his name was Alfred. He directed me to a service representative and personally checked me in and gave me a nice cold bottle of water. I really appreciated that level of service. More

Great service Did my 65k maintenance here. John Su is very friendly, and the service is hassle free. Got a loaner car during the service. The process is fast and ea Did my 65k maintenance here. John Su is very friendly, and the service is hassle free. Got a loaner car during the service. The process is fast and easy as well. More

Audi of Palo Alto - Service Dept Matt and the team at Audi of Palo Alto went above and beyond my expectations. i arrived after their service center was closed via a tow truck at 6:30 Matt and the team at Audi of Palo Alto went above and beyond my expectations. i arrived after their service center was closed via a tow truck at 6:30pm. I am not an exisitng customer yet Matt gave me one of their 2018 Audi A4 courtesy cars for my long drive home to Mill Valley. After we discovered they discovered the irreparable damage to the engine of my Audi A6. Matt did not pressure on me and together we filed a succesful claim with Audi of North America as the faulty fuel injector that caused all the sequential damage was under warranty . The result : a brand new engine courtesy of Audi and Matt did not even charge me for the courtesy vehicle I had over two weeks. I know where I will be going to purchase my next Audi! More

Excellent and prompt service Ahres helped me out with my car trouble. A busted tire and was able to provide a loaner and tire replacement ASAP. Anthony was super helpful keeping m Ahres helped me out with my car trouble. A busted tire and was able to provide a loaner and tire replacement ASAP. Anthony was super helpful keeping me posted about the ETA for my car More

Tow truck dropped off the car during off hours. All was well My car had to be dropped off at the dealer during off hours (at 55k, my S4's coolant system fell apart). Called the next day to make sure that they go My car had to be dropped off at the dealer during off hours (at 55k, my S4's coolant system fell apart). Called the next day to make sure that they got the keys in the after hour mailbox. Sure enough they did, and they were able to get me scheduled for work, along with a Lyft to come by for a loaner. Guess I had bad luck with my system falling apart - I'm actually light on the foot with my car in hopes to not have these issues. With all that said, the service itself was great. More

No updates I wish that I can get updates every day what’s going on because I need to plan ahead my schedule when my car is not ready yet. I wish that I can get updates every day what’s going on because I need to plan ahead my schedule when my car is not ready yet. More