Audi Palo Alto

Excellent service center! I was assisted as soon as I pulled up by the service manager, his name was Alfred. He directed me to a service representative and personally checked I was assisted as soon as I pulled up by the service manager, his name was Alfred. He directed me to a service representative and personally checked me in and gave me a nice cold bottle of water. I really appreciated that level of service. More

Great service Did my 65k maintenance here. John Su is very friendly, and the service is hassle free. Got a loaner car during the service. The process is fast and ea Did my 65k maintenance here. John Su is very friendly, and the service is hassle free. Got a loaner car during the service. The process is fast and easy as well. More

Audi of Palo Alto - Service Dept Matt and the team at Audi of Palo Alto went above and beyond my expectations. i arrived after their service center was closed via a tow truck at 6:30 Matt and the team at Audi of Palo Alto went above and beyond my expectations. i arrived after their service center was closed via a tow truck at 6:30pm. I am not an exisitng customer yet Matt gave me one of their 2018 Audi A4 courtesy cars for my long drive home to Mill Valley. After we discovered they discovered the irreparable damage to the engine of my Audi A6. Matt did not pressure on me and together we filed a succesful claim with Audi of North America as the faulty fuel injector that caused all the sequential damage was under warranty . The result : a brand new engine courtesy of Audi and Matt did not even charge me for the courtesy vehicle I had over two weeks. I know where I will be going to purchase my next Audi! More

Excellent and prompt service Ahres helped me out with my car trouble. A busted tire and was able to provide a loaner and tire replacement ASAP. Anthony was super helpful keeping m Ahres helped me out with my car trouble. A busted tire and was able to provide a loaner and tire replacement ASAP. Anthony was super helpful keeping me posted about the ETA for my car More

Tow truck dropped off the car during off hours. All was well My car had to be dropped off at the dealer during off hours (at 55k, my S4's coolant system fell apart). Called the next day to make sure that they go My car had to be dropped off at the dealer during off hours (at 55k, my S4's coolant system fell apart). Called the next day to make sure that they got the keys in the after hour mailbox. Sure enough they did, and they were able to get me scheduled for work, along with a Lyft to come by for a loaner. Guess I had bad luck with my system falling apart - I'm actually light on the foot with my car in hopes to not have these issues. With all that said, the service itself was great. More

No updates I wish that I can get updates every day what’s going on because I need to plan ahead my schedule when my car is not ready yet. I wish that I can get updates every day what’s going on because I need to plan ahead my schedule when my car is not ready yet. More

Service Had an appointment at 8 AM explain the problems that was on my car everything was taken care of and did not have to wait that long if there was any p Had an appointment at 8 AM explain the problems that was on my car everything was taken care of and did not have to wait that long if there was any problems Was told to come back without making an appointment excellent More

Great service I came in to get an issue fixed under warranty. Everything was done smoothly. The code to see rental process was also very simple. Highly recommend I came in to get an issue fixed under warranty. Everything was done smoothly. The code to see rental process was also very simple. Highly recommend it! More

efficient service & friendly staff Took car in for airbag recall. Check in was efficient & car was ready for pickup in 4 hrs. plus the car was given a complimentary wash. Took car in for airbag recall. Check in was efficient & car was ready for pickup in 4 hrs. plus the car was given a complimentary wash. More

Thanks Audi of Palo Alto Friendly group of people. Made my car buying experience much more easier. I was in and out of the dealer with the car fairly quick. Thanks! Friendly group of people. Made my car buying experience much more easier. I was in and out of the dealer with the car fairly quick. Thanks! More