Audi Palo Alto

Worst car dealership EVER! Wish I could post a negative 5 score. Was doing everything in my power to buy a particular used car. Told the sales people I would come right now and was agreeable on the price but score. Was doing everything in my power to buy a particular used car. Told the sales people I would come right now and was agreeable on the price but they sold the car out from under me. Then the buyer backed out and they contacted me to let me know that the car was still for sale. I am in the process of making payment with my bank and the sales manager Omar says he has the keys in his hand and he will not let anyone else buy it and he would call me in 30 minutes to setup payment. (Was paying cash - no financing). Omar never called and they sold the car out from under me AGAIN! Unbelievable. Really sleazy people. Would not trust them as far as I could spit. Worst customer service ever! More

They never got back to me after I contacted them. I was interested in the A3. interested in the A3. More

Perfect interaction, check in was straightforward and the shuttle came around with alacrity. Drop off was as good, good communication, and car arrived on time. Thanks! shuttle came around with alacrity. Drop off was as good, good communication, and car arrived on time. Thanks! More

Welcoming staff attentive to our requests and available to find the right product. Special thanks to Abdul for his availability and ability to listen. Omar was also willing to help and provide advice. to find the right product. Special thanks to Abdul for his availability and ability to listen. Omar was also willing to help and provide advice. More

Excellent customer service by all!Minimal waiting time Excellent customer service by all! Minimal waiting time dropping off and picking up. Thorough updates on work being performed. Excellent customer service by all! Minimal waiting time dropping off and picking up. Thorough updates on work being performed. More

Great sales team to work with!! Not over powering, listened to my needs and worked to insure overall success! listened to my needs and worked to insure overall success! More

Very friendly staff. Helpful service. Quick and swift response. Accomdated last minute changes to my service request response. Accomdated last minute changes to my service request More

Good experience today. Problem resolved relatively quickly. Quan Huynh is a very good service advisor. quickly. Quan Huynh is a very good service advisor. More

John Su the service manager provides excellent customer service. I will drive to this dealership because of him even with it being further for me. service. I will drive to this dealership because of him even with it being further for me. More

Kevin Davidson in Service is top-notch. He is very friendly, detail-oriented, and responsive. They are understandably very busy, so you need to be patient with an appointment time that may not be soon friendly, detail-oriented, and responsive. They are understandably very busy, so you need to be patient with an appointment time that may not be sooner than a week. Thanks! More