Audi Palo Alto

The Palo Alto Audi service department always takes great care of me and my S4 needs! Thanks John Su and his crew for exceptional customer service. care of me and my S4 needs! Thanks John Su and his crew for exceptional customer service. More

Excellent, committed sales service during complicated times. The follow through was always there. The quality of the sales experience matched the quality of the vehicle. times. The follow through was always there. The quality of the sales experience matched the quality of the vehicle. More

Great friendly service! Process was simple and smooth. Everything was done in timely manner. Even was nice enough to add a complimentary details which was a nice surprise! Everything was done in timely manner. Even was nice enough to add a complimentary details which was a nice surprise! More

40000 mile service was quick. Drop off was simple. No waiting. Check out was also very easy. Customer service was excellent! Thank you for everything! waiting. Check out was also very easy. Customer service was excellent! Thank you for everything! More

Was very impressed with the transparency in the process of leasing a new 2021 Q7. While many other dealerships played games to see how much they could get me to pay (I get it, I’m in sales, and you should of leasing a new 2021 Q7. While many other dealerships played games to see how much they could get me to pay (I get it, I’m in sales, and you should push for the highest price possible), Audi Palo Alto was quickly willing to make a deal at a reasonable price without wasting my time. I dealt with Eric Gonzalez who was knowledgeable, businesslike and respectful of my time. Would highly recommend anyone reaching out to Eric to assist in acquiring a new Audi. More

Very smooth experience overall, work was completed before promised and car was sparkly clean when picked up. I waited less than 10 minutes in total for pickup and dropoff combined. promised and car was sparkly clean when picked up. I waited less than 10 minutes in total for pickup and dropoff combined. More

Poor experience with sales, finance, and service departments. Our lease expiry was coming up. Called Audi Palo Alto about two cars on lot. The one that was there was not quite what we wanted. Other departments. Our lease expiry was coming up. Called Audi Palo Alto about two cars on lot. The one that was there was not quite what we wanted. Other got purchased between calling at 9 AM and our test drive appointment at 10 AM. Sales guy never returned our calls about other options. Ended up leasing new Audi through Audi Stevens Creek (they were pretty good actually). Have been trying to get a hold of Audi PA's Finance team for over a month now to get balance of our Audi Care refunded. Numerous calls, no replies. Even had someone from Audi Financial call on our behalf. Ignored them too. In addition, my wife had numerous issues with getting her Q5 serviced here over the years (no heads up parts were not available for recall appointments, routine stuff taking multiple trips, etc.). All in all, just a poor experience with this dealership all around. Will not use for service or next lease again. More

Samuel Wong provided excellent customer service. The dealership was willing to negotiate in good faith on the purchase of a used vehicle. I felt safe and protected, from a COVID perspective, during the dealership was willing to negotiate in good faith on the purchase of a used vehicle. I felt safe and protected, from a COVID perspective, during the entire experience. More

The service department was very professional. I worked primarily with John Su. He was great. His communications and flexibility were excellent. I appreciate the excellent service. primarily with John Su. He was great. His communications and flexibility were excellent. I appreciate the excellent service. More

The team at Palo Alto was great. Responded quickly to my inquiry and worked very hard to match any other price I found. My salesperson Travis was great. inquiry and worked very hard to match any other price I found. My salesperson Travis was great. More