Audi Palo Alto

Travis was great - responsive, calm and smart. We enjoyed our sales experience with him. Could have used less time with the finance guy since we weren’t financing - small room with no windows and his mask our sales experience with him. Could have used less time with the finance guy since we weren’t financing - small room with no windows and his mask kept slipping. Marred what was otherwise a positive sale. More

Matt and Nano in the service department are exemplary staff members. Not only are they engaging, friendly, but they are honest. Thanks for a great experiance! staff members. Not only are they engaging, friendly, but they are honest. Thanks for a great experiance! More

Audi Palo Alto dealership is the best! I'm so happy with Audi Palo Alto dealership is the best! I'm so happy with their services! Audi Palo Alto dealership is the best! I'm so happy with their services! More

Great sales experiences. But after that falls flat. Havent received my new tags (already got a ticket) and had to replace a rear cup holder even after asking to replace it when found on delivery Havent received my new tags (already got a ticket) and had to replace a rear cup holder even after asking to replace it when found on delivery More

The service ,sales everything is great . This is probably one of the best showrooms in the bay . They don’t push you to buy cars and also offer very competitive prices on cars . one of the best showrooms in the bay . They don’t push you to buy cars and also offer very competitive prices on cars . More

Horrible customer service. Purchased a car from them back in May 2021 and after nearly three months still hadn't received registration or pink slip. Called the person whom I purchased the car from, no back in May 2021 and after nearly three months still hadn't received registration or pink slip. Called the person whom I purchased the car from, no response. Spoke with the Sale Manger who was supposed to handle the problem but never heard back from him. More

It took just 4 hours from selecting my vehicle through Sales person to signing the final closing document with Finance manager on a first visit. It was an amazing experience working with the staffs there. Sales person to signing the final closing document with Finance manager on a first visit. It was an amazing experience working with the staffs there. I'd highly recommend this dealership to anyone planning to purchase one's next car. More

All extended warranty work done cheerfully. Replacing All extended warranty work done cheerfully. Replacing driver side indoor handle forgotten. Not critical but would have been nice. Xxx xxx xxx xxx All extended warranty work done cheerfully. Replacing driver side indoor handle forgotten. Not critical but would have been nice. Xxx xxx xxx xxx xxx xxx More

Great service, great people.Everything that has been Great service, great people. Everything that has been promised, had been delivered (transportation/car brought back home) Highly recommend Palo Alto Great service, great people. Everything that has been promised, had been delivered (transportation/car brought back home) Highly recommend Palo Alto Audi dealership, my 3rd car with them. More

The service is excellent, staff are very friendly and I like the fact that they have a valet service that they can pick up and drop off your car. like the fact that they have a valet service that they can pick up and drop off your car. More