Audi Palo Alto

Very smooth experience overall, work was completed before promised and car was sparkly clean when picked up. I waited less than 10 minutes in total for pickup and dropoff combined. promised and car was sparkly clean when picked up. I waited less than 10 minutes in total for pickup and dropoff combined. More

Poor experience with sales, finance, and service departments. Our lease expiry was coming up. Called Audi Palo Alto about two cars on lot. The one that was there was not quite what we wanted. Other departments. Our lease expiry was coming up. Called Audi Palo Alto about two cars on lot. The one that was there was not quite what we wanted. Other got purchased between calling at 9 AM and our test drive appointment at 10 AM. Sales guy never returned our calls about other options. Ended up leasing new Audi through Audi Stevens Creek (they were pretty good actually). Have been trying to get a hold of Audi PA's Finance team for over a month now to get balance of our Audi Care refunded. Numerous calls, no replies. Even had someone from Audi Financial call on our behalf. Ignored them too. In addition, my wife had numerous issues with getting her Q5 serviced here over the years (no heads up parts were not available for recall appointments, routine stuff taking multiple trips, etc.). All in all, just a poor experience with this dealership all around. Will not use for service or next lease again. More

Samuel Wong provided excellent customer service. The dealership was willing to negotiate in good faith on the purchase of a used vehicle. I felt safe and protected, from a COVID perspective, during the dealership was willing to negotiate in good faith on the purchase of a used vehicle. I felt safe and protected, from a COVID perspective, during the entire experience. More

The service department was very professional. I worked primarily with John Su. He was great. His communications and flexibility were excellent. I appreciate the excellent service. primarily with John Su. He was great. His communications and flexibility were excellent. I appreciate the excellent service. More

The team at Palo Alto was great. Responded quickly to my inquiry and worked very hard to match any other price I found. My salesperson Travis was great. inquiry and worked very hard to match any other price I found. My salesperson Travis was great. More

Every person at Audi Palo Alto were professional, knowledgeable, & helpful in meeting my needs. Best service personnel I have encountered. Keith Lui in sales was exceptional. knowledgeable, & helpful in meeting my needs. Best service personnel I have encountered. Keith Lui in sales was exceptional. More

The team is very knowleadgable and friendly. I got the car I wanted and it was great to have a very experienced team by my side. Thanks for the advice and the time! Luan is a great sales person. car I wanted and it was great to have a very experienced team by my side. Thanks for the advice and the time! Luan is a great sales person. More

Great painless service process. Efficient friendly staff. Quick check in, fairly new clean loaner car provided. Warranty service performed and car was very clean and ready to go. Quick check in, fairly new clean loaner car provided. Warranty service performed and car was very clean and ready to go. More

Ludmila is a nice young lady who really helped us out when we tried to looked at the car and car car is not yet ready due safety check and follow up with us. I really appreciate the work!!!! when we tried to looked at the car and car car is not yet ready due safety check and follow up with us. I really appreciate the work!!!! More