Audi Palo Alto

Excellent customer service The service team was fantastic they were very attentive to our needs. The courtesy driver gave me a ride over to Starbucks, and back and our car serv The service team was fantastic they were very attentive to our needs. The courtesy driver gave me a ride over to Starbucks, and back and our car service was completed in less time than originally promised. Great experience I would refer to others! More

Courteous, prompt and professional This is my first visit to Palo Alto Alley. It’s gorgeous my service rep was courteous informative and the service was fast Plus it had a great c This is my first visit to Palo Alto Alley. It’s gorgeous my service rep was courteous informative and the service was fast Plus it had a great cappuccino machine. And good Wi-Fi. More

Problem solved My car was not starting properly so Audi ran a diagnostic and found it was my battery. They replaced it and also managed to replace a part on recall w My car was not starting properly so Audi ran a diagnostic and found it was my battery. They replaced it and also managed to replace a part on recall with a complimentary car wash all in a day! Thank you ! More

Quick and easy Scheduled my Audi for 65k maintenance on a Saturday morning. The service center was not too busy. Matthew was very knowledgeable and helpful. As an Au Scheduled my Audi for 65k maintenance on a Saturday morning. The service center was not too busy. Matthew was very knowledgeable and helpful. As an Audi owner himself, he knew what was best for my car and did not pressure me to purchase any unnecessary services. Turnaround time was about 2 hours including a complimentary car wash. Overall, great service. More

Good customer service The customer service reps are awesome, Matt is a fun guy and explains things in detail. He also tries hard to deliver. John is very resourceful. The customer service reps are awesome, Matt is a fun guy and explains things in detail. He also tries hard to deliver. John is very resourceful. More

20K Service Great service, fixed a bulletin problem and provided 20K service, zero hassle loaner vehicle as well. Matt was very friendly and accommodating. I dr Great service, fixed a bulletin problem and provided 20K service, zero hassle loaner vehicle as well. Matt was very friendly and accommodating. I drive extra miles for service here. More

Buying Audi experience Buying Audi Q5 from Palo Alto is the best ever buying experience in my life. I bought 4 cars for my family in the past and helped other friends at lea Buying Audi Q5 from Palo Alto is the best ever buying experience in my life. I bought 4 cars for my family in the past and helped other friends at least 5-6 times to buy theirs as well but never been so easy and hassle free. Really enjoyed at Audi Palo Alto. Hope to continue to maintain good dealer-customer relationship for long term. GO Audi Palo Alto !!!! More

Addib Review Friendly, honest, knowledgeable. Addib was helpful in managing the service for my car’s tuneup. Usually a dull experience that feels like a sales effo Friendly, honest, knowledgeable. Addib was helpful in managing the service for my car’s tuneup. Usually a dull experience that feels like a sales effort, Addib was open and honest about the issues and my options and fun to talk to. More

Excellent Service I brought my car in for service. Not only they were on time for their appointments but also they took great care of my car. I brought my car in for service. Not only they were on time for their appointments but also they took great care of my car. More

Audi service and repairs Friendly and knowledgeable staff and great service. Matt was very helpful in providing g information and updates on statusnpf vehicle. I got a bunch o Friendly and knowledgeable staff and great service. Matt was very helpful in providing g information and updates on statusnpf vehicle. I got a bunch of repairs done and all was done very well. More