Audi Palo Alto

Excellent dealership!! I had the best experience purchasing a Q5 from Palo Alto Audi from David Young. David is extremely professional and has an excellent work ethic. H I had the best experience purchasing a Q5 from Palo Alto Audi from David Young. David is extremely professional and has an excellent work ethic. He went the extra mile to ensure that I felt comfortable during the purchasing process. I truly recommend David has been one of the top notch sales people at Palo Alto Audi. More

Poor communication They never followed up, I had to even call to pay! When he finally chose to follow up on his terms, he called 3 times in a row during an important bus They never followed up, I had to even call to pay! When he finally chose to follow up on his terms, he called 3 times in a row during an important business meeting. I paid a lot of money, and specifically requested a wash and vacuum and it didn’t happen.... not pleased this time around. More

Great service Thanks for the service and new tire. Really appreciate how quickly the issue was resolved. Loaner car was fantastic as well. Love the snacks too! Thanks for the service and new tire. Really appreciate how quickly the issue was resolved. Loaner car was fantastic as well. Love the snacks too! More

Very Happy Andy worked quickly since I was short on time and Fahad knew the best way to finance the deal for me. I Highly recommend Palo Alto Audi Andy worked quickly since I was short on time and Fahad knew the best way to finance the deal for me. I Highly recommend Palo Alto Audi More

Thanks.... It was a pleasant visit. I was greeted kindly and my needs met. The deal made via email was increased. The team worked with me and my issues. It was a pleasant visit. I was greeted kindly and my needs met. The deal made via email was increased. The team worked with me and my issues. More

Great car, great people, great price David Young is an outstanding car salesman. He is quiet but friendly. We never felt pressured. He was always up front. And very knowledgeable to boot David Young is an outstanding car salesman. He is quiet but friendly. We never felt pressured. He was always up front. And very knowledgeable to boot. More

Excellent customer service The service team was fantastic they were very attentive to our needs. The courtesy driver gave me a ride over to Starbucks, and back and our car serv The service team was fantastic they were very attentive to our needs. The courtesy driver gave me a ride over to Starbucks, and back and our car service was completed in less time than originally promised. Great experience I would refer to others! More

Courteous, prompt and professional This is my first visit to Palo Alto Alley. It’s gorgeous my service rep was courteous informative and the service was fast Plus it had a great c This is my first visit to Palo Alto Alley. It’s gorgeous my service rep was courteous informative and the service was fast Plus it had a great cappuccino machine. And good Wi-Fi. More

Problem solved My car was not starting properly so Audi ran a diagnostic and found it was my battery. They replaced it and also managed to replace a part on recall w My car was not starting properly so Audi ran a diagnostic and found it was my battery. They replaced it and also managed to replace a part on recall with a complimentary car wash all in a day! Thank you ! More

Quick and easy Scheduled my Audi for 65k maintenance on a Saturday morning. The service center was not too busy. Matthew was very knowledgeable and helpful. As an Au Scheduled my Audi for 65k maintenance on a Saturday morning. The service center was not too busy. Matthew was very knowledgeable and helpful. As an Audi owner himself, he knew what was best for my car and did not pressure me to purchase any unnecessary services. Turnaround time was about 2 hours including a complimentary car wash. Overall, great service. More