Audi Palo Alto

Great Experience getting car Serviced Thank you for all the attention and prompt service to get me checked-in and get a car. My car wasn't cleaned perfectly, it was great that it was washe Thank you for all the attention and prompt service to get me checked-in and get a car. My car wasn't cleaned perfectly, it was great that it was washed and somewhat vacuumed. Victor Luis made sure all my questions/concerns were answered and helped me get a loaner car. More

My first time buying my own car was extremely pleasant The knowledgeable and prompt help I received made me confident in my choice to buy a brand new Audi. I originally went in to test drive a 2016 sq5. Lu The knowledgeable and prompt help I received made me confident in my choice to buy a brand new Audi. I originally went in to test drive a 2016 sq5. Luan was extremely knowledgeable about the car and it’s capabilities. I felt that he was receptive to my concerns and made me confident in my choice to go with the Brand New. He made negotiating easy and clear. Tony in financing was very nice and was also very good af explaining everything in a way that was not overwhelming. Lastly my experience with Anthony on how to use my new car was very pleasant. I was impressed with his knowledge on cars as well as his friendly personality. Overall great experience ! More

Great experience. Easy and quick. I love the car and will recommend Palo Alto Audi to anyone I know on the market for a Audi. experience. Easy and quick. I love the car and will recommend Palo Alto Audi to anyone I know on the market for a Audi. More

overall great experience with one drawback after purchase overall it was a great experience. David sales person made me feel welcomed and gave a lot of tips and suggestions regarding the vehicle I wanted and overall it was a great experience. David sales person made me feel welcomed and gave a lot of tips and suggestions regarding the vehicle I wanted and made me want to want it more realizing things I didn't know the vehicle had that I wanted. bought 2018 Q5. the only reason its not its not 5 stars is that they should tell the person about their PIN number regarding the app to unlock vehicle and where they put the keychain regarding the vehicle info. seemed that I could reach out to David for any reason after I bought the car but after a few messages have not received a response from him so I kinda feel that after I bought the vehicle I don't feel they need to keep me happy which is a bummer since I have questions and concerns regarding my new vehicle. More

Car was not fixed the first time I took my 2013 Audi S4 to Audi Palo Alto in June because of an engine overheating problem. The coolant system malfunctioning warning light was on and I took my 2013 Audi S4 to Audi Palo Alto in June because of an engine overheating problem. The coolant system malfunctioning warning light was on and the temperature gauge reached red line. The cockpit displayed the message that I should stop the car and let the engine cool down. Luckily I was only a few miles from the dealer. I drove 0.5 mile at a time and stopped to let the engine cool. It took many stops to make it to the dealer. The next day I was told the problem is caused by a failed water pump and I authorized an expensive replacement of the water pump. The dealer did offer me a loaner car which is very nice. Two days later I was informed the car is fixed. I went to pick it up and drove it to a patient appointment. Less than 3 miles on my way the exact same coolant malfunction warning light was on again and the cockpit shows the same engine overheated error. I looked at the temperature gauge and indeed it reached the red line. I immediately contacted the dealer and was told to return there. Like the last time I had to make many stops, only driving less than 0.5 mile at a time and stopped to let the engine cool down. Needless to say I had to cancel the patient appointment which disrupted my next day schedule. The next day the dealer told me the root cause is a malfunctioned thermostat that requires another expensive repair. What I am dissatisfied is why am I informed the car is fixed but the exact same problem happened almost immediately after I picked up the car. I am not sure if the expensive replacement of the water pump from the first repair is actually not needed because the pump is not the problem. Granted the service advisors genuinely tried to help. Nonetheless I have reservation of the competency of the repair technicians. More

Easy Experience Taking my Audi Q5 to the dealership for the first time was a breeze. Matthew was very friendly and helpful. He got me into a courtesy vehicle and on m Taking my Audi Q5 to the dealership for the first time was a breeze. Matthew was very friendly and helpful. He got me into a courtesy vehicle and on my way quickly! All issues were addressed and my car was ready earlier than expected. Although it was not cleaned perfectly, I was pleasantly surprised when I picked it up and it was washed. Matthew also helped me to reset my back hatch to a more desirable height! Thanks! More

Great service They were very professional and I was able to sit in the waiting area and work (with great WiFi and free snacks/coffee) while they serviced my car. Ma They were very professional and I was able to sit in the waiting area and work (with great WiFi and free snacks/coffee) while they serviced my car. Matthew was awesome! I highly recommend this place. More

Excellent Service. Matthew is the best guy! Service is Excellent! He was very understanding and trying his best to make his customer comfortable. He was very kind and reliable employee. I will c Service is Excellent! He was very understanding and trying his best to make his customer comfortable. He was very kind and reliable employee. I will come back to this dealer and consider buying my new car in the near future.👍 More

Friendly and efficient operation No pressure sales, experience personnel, comfortably waiting area. Friendly and efficient operations overall. Generou attitude when help is needed. We No pressure sales, experience personnel, comfortably waiting area. Friendly and efficient operations overall. Generou attitude when help is needed. Well trained personnel with professional spirit More