Audi Palo Alto

Frustrated This is the second time I have serviced my Audi A7 and there was not a loaner vehicle available. The service technician acknowledged that I signed up This is the second time I have serviced my Audi A7 and there was not a loaner vehicle available. The service technician acknowledged that I signed up for a loaner and requested a 7:30am drop off time. The dealership paid for the Uber ride but a second Uber car was called when the the first Uber driver would not drive to Union City because of a 8:30am appointment. The dealership washed my car but when I got inside there was a yellow residue on the dashboard. My car went back to the detail shop and they removed the foreign substance. They say the car wash value is $25.00 but only the exterior was clean. Everyone was nice to deal with but a frustrating experience for a simple 25k service. More

Great service and very convenient. John was very communicative and kept me up to date at every step. WiFi was great and comfortable waiting area. Car was done in about an hour, John was very communicative and kept me up to date at every step. WiFi was great and comfortable waiting area. Car was done in about an hour, More

Easy and quick A great experience with Denis. Made it very easy and quick in getting my first car. Very transparent and helped me get the best rates. A great experience with Denis. Made it very easy and quick in getting my first car. Very transparent and helped me get the best rates. More

Great Service! I went to Audi Burlingame to get my recall fixed, made an appt, showed up and they didn’t have the part!!! Called to reschedule an appt, they said the I went to Audi Burlingame to get my recall fixed, made an appt, showed up and they didn’t have the part!!! Called to reschedule an appt, they said they didn’t have the part and would call me when it came in. never heard from them again!! Coming to Audi Palo Alto after the horrible service in Burlingame was a breath of fresh air. 5 stars for Addib & the team at Audi Palo Alto. I am coming here from now on. More

Terrific Was buying accessories for my new car when the AUDI clerk asked how I like my car. I said “great,” except for a rattle when moonroof is open. He said Was buying accessories for my new car when the AUDI clerk asked how I like my car. I said “great,” except for a rattle when moonroof is open. He said bring it in and we’ll look at it. Scheduled an appointment, took the service guy go a ride, and they fixed it perfectly. Gave me a loaner car too - the model that I mentioned my wife was interested in(!). The repair receipt gave me a detailed report on what they did to fix the rattle - much appreciated. Very friendly and accommodating staff. More

John Su in Servicing John Su at Audi Palo Alto get 5 stars. He was most helpful before and after servicing our daughter’s Audi and with the loaner vehicle issues. He put m John Su at Audi Palo Alto get 5 stars. He was most helpful before and after servicing our daughter’s Audi and with the loaner vehicle issues. He put me first and foremost which I very much appreciated. More

Great experience I walked in Lookin for one car and walked out with a far better deal. I appreciate Andy Tran and his ingenuity with finding the right vehicle for me! I walked in Lookin for one car and walked out with a far better deal. I appreciate Andy Tran and his ingenuity with finding the right vehicle for me! Thank u Andy awesome Job!! More

Excellent service. I was treated very well by Denis. He got me the car that I was seeking. He was never pushy in any way. Also, he was very knowledgeable. service. I was treated very well by Denis. He got me the car that I was seeking. He was never pushy in any way. Also, he was very knowledgeable. More

Amazing service Great sales and service center with very helpful staff that go the extra mile. You are not sold to you are informed with information and then are able Great sales and service center with very helpful staff that go the extra mile. You are not sold to you are informed with information and then are able to make decisions. More