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Audi Palo Alto
Palo Alto, CA
2,834 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,834 Reviews of Audi Palo Alto
April 20, 2018
Service for my Q3 on 03/19/2018 My experience with Jesus Cordero, the service advisor, was great. Jesus provided an excellent customer service. He is great person, Audi Palo Alto nee My experience with Jesus Cordero, the service advisor, was great. Jesus provided an excellent customer service. He is great person, Audi Palo Alto need person like him More
by Jamespham
Verified CustomerEmployees Worked With
Jesus Cordero
April 20, 2018
Q7 Purchase Denis helped us through every stage of the purchase process. He was responsive, accurate and timely in his communication. He was helpful and fair in a Denis helped us through every stage of the purchase process. He was responsive, accurate and timely in his communication. He was helpful and fair in assessing our trade-ins. I would definitely recommend him to colleagues and friends. More
by glenn.leach
Employees Worked With
Denis Kaganovich
April 20, 2018
Service Great friendly and efficient service. Loaner vehicle is very convenient and greatly appreciated. Also appreciate getting the car washed and cleaned. H Great friendly and efficient service. Loaner vehicle is very convenient and greatly appreciated. Also appreciate getting the car washed and cleaned. Highly recommend this service center. More
by mkq5
Employees Worked With
Jesus Cordero
April 19, 2018
Totally average I’ve had 4 Audi’s and this is the first one I’m getting serviced in California (had one in NJ and 2 in Miami). I’d says this dealership and the servic I’ve had 4 Audi’s and this is the first one I’m getting serviced in California (had one in NJ and 2 in Miami). I’d says this dealership and the service department are fine. Everyone does just enough to get the job done, but the overall care and investment in their customers is nothing compared to what I’ve experienced at other Audi dealers nationwide. I waited nearly 1 1/2 months for my oil change appointment which is ludicrous. At the end of the day, Audi Palo Alto is OK and convenient to my home, but I wouldn’t necessarily buy a vehicle from them or rush to recommend them to a friend. More
by LisaH
Employees Worked With
Unsure
April 19, 2018
My experience was excellent Mila at Palo Alto Audi was extremely helpful in assisting us to decide which vehicle to purchase. She did an excellent job explaining the many feature Mila at Palo Alto Audi was extremely helpful in assisting us to decide which vehicle to purchase. She did an excellent job explaining the many features of QS5. More
by JPRUSKO
Employees Worked With
Gino Maynetto , Ludmila Hasan
April 19, 2018
Audi Palo Alto Rules Hands down best service of any dealership and I greatly appreciated the thorough follow-up at the beginning, middle and end of my service experience. Hands down best service of any dealership and I greatly appreciated the thorough follow-up at the beginning, middle and end of my service experience. More
by Eric Trailer
Employees Worked With
Sergio, Luan Nguyen
April 19, 2018
Follow up LuxCare application They got me in early and we’re finished before the time they quoted. Very friendly and efficient! There were a couple of spots that couldn’t be fixed They got me in early and we’re finished before the time they quoted. Very friendly and efficient! There were a couple of spots that couldn’t be fixed, but they tried their best and a 2nd time as well when I pointed it out. The technician that handled the application of the LuxCare was meticulous about making sure my personal belongings were put into a plastic bag in the car, which I found after and really appreciated. More
by vegaman5
Employees Worked With
Manny Alcaine
April 19, 2018
Poor experience. Not recommended. I came to Audi Palo Alto for a 115k check on an A3 2009. The engine light had just started blinking the day before (not the reason I came) but the car I came to Audi Palo Alto for a 115k check on an A3 2009. The engine light had just started blinking the day before (not the reason I came) but the car was running smoothly. When the check was completed, a couple of items were highlighted for repair (rear main seal...) which I decided not to pursue since it was more expensive than at a local shop. When I started the car, the engine was making a repetitive firing noise. They said the rear main seal may be the reason for the noise and they acknowledged it may have been moved during the initial check-up. They looked into it and it's now a bit better. But then the electronics (door, windows, trunk) stopped working. The wires in the door hatch had worn down and needed to be replaced. Again they acknowledged that this may have happened during the check-up. And I had to pay to replace that. All of this took over one month. Worst experience I've had in years. More
by PP
Employees Worked With
Matt
April 19, 2018
Thanks Matt! Matt was very informative throughout the time my car was in service. Was given “red carpet” treatment by all of those I dealt with in service; from Al Matt was very informative throughout the time my car was in service. Was given “red carpet” treatment by all of those I dealt with in service; from Alex the porter to Matt. Thanks guys! More
by BMILLERSCUBED
Employees Worked With
Matthew, Alex,
April 18, 2018
Excessive service for routine mainenance I requested the recommended 15K mile service for my Audi Q5. I was not told that Audi Palo Alto has a 15K mile level of recommended service that is d I requested the recommended 15K mile service for my Audi Q5. I was not told that Audi Palo Alto has a 15K mile level of recommended service that is different from, and far more expensive than, that recommended by the factory. Instead of the standard factory recommended service that should have cost several hundred dollars, I was charged over $1100 (for routine checks and service, nothing wrong was found during the service). I was also never offered Audi Care, which for around $900 would have covered the first four paid routine maintenance visits. While the folks there were nice and gracious, they performed unnecessary services that ran the bill way higher than it should be. I voiced my concerns to them after the visit (after I had researched why the cost was so high), but at that point, there was not much they could do. The service advisor was empathetic, and offered Audi Care for my next three visits (with a small discount), but I am essentially out the $1100 I paid for this visit. More
by alan.limbach
Employees Worked With
Sergio Rizo
