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Audi Palo Alto
Palo Alto, CA
2,832 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,832 Reviews of Audi Palo Alto
April 11, 2018
Volvo Fair n good service and prices. I had to go back 3 times to make price, drive and contract work for me, but all worked out well in the end. Fair n good service and prices. I had to go back 3 times to make price, drive and contract work for me, but all worked out well in the end. More
by Douglasward66
Verified CustomerEmployees Worked With
Malek
April 11, 2018
Service experience Wrong expectations set repeatedly. Price increased between what was quoted on he phone and when I came to collect. New tires installed. Next day Wrong expectations set repeatedly. Price increased between what was quoted on he phone and when I came to collect. New tires installed. Next day the tire was flat. Was traveling and when Came back for repair was charged taxes and labor again. Wiper wasn’t working. Wanted to changed the first time. Didn’t get recorded. Second time when came for tire repair asked for wiper change, again was forgotten. Took 4 days for a Tire repair due to machine breakdown. More
by Audilover
Employees Worked With
Matt in service.
April 11, 2018
Expeditious. Pricing. Luan enabled me to have good pricing and got me through the process quickly. I also appreciated the Costco and Audi loyalty discounts that were proact Luan enabled me to have good pricing and got me through the process quickly. I also appreciated the Costco and Audi loyalty discounts that were proactively offered. More
by greggreinke
Employees Worked With
Luan Nguyen
April 10, 2018
Smooth operator Ordered new allroad, which came directly from fsctory.Purchasing of a new car was smooth and pain free. Detailed explenations regarding car functions Ordered new allroad, which came directly from fsctory.Purchasing of a new car was smooth and pain free. Detailed explenations regarding car functions were provided. After day or two of driving I feel as if i know this car like I had it for few years. Not to mention that Audi is my favorite brand! More
by primecustomer
Employees Worked With
Drew Michaels, Tony Oliva
April 10, 2018
Not good Service Dept never answers phone. I have called multiple times, it just rings. Best to go through sales. Sergio, service advisor is a nice guy, he gav Service Dept never answers phone. I have called multiple times, it just rings. Best to go through sales. Sergio, service advisor is a nice guy, he gave me his cell phone number. I have seen the manager of this Dept yell and demean employees. So I know where the problems start. They also seem to book to many appts and run out loaner vehicles. For a luxury brand, this facility falls far below expected experience. More
by JOHNK650
Employees Worked With
Sergio
April 10, 2018
Rude, unprofessional manager Manager named Leah, treated us as though we didn't belong in her dealership. Went so far to say we never try to finance you with your credit score. Yo Manager named Leah, treated us as though we didn't belong in her dealership. Went so far to say we never try to finance you with your credit score. You should have been forced to fill out a pre-approval credit app so you didn't waste our time. I had already secured financing before driving the 200 miles to her dealership to by the car. I had no reason to fill out their credit app. The dealership was aware of my pre-approved financing prior to my arrival. More
by jto2363
Employees Worked With
Johan De quant, Gino, Charles
April 09, 2018
Excellent service This was my first service at Audi Palo Alto. The service went well and my car looks great. I will happily return for future service. This was my first service at Audi Palo Alto. The service went well and my car looks great. I will happily return for future service. More
by VLFORNEY
Employees Worked With
Matthew Rost
April 09, 2018
Very friendly service center Always had great experience with this service center. Great customer care. The responses have been timely and this time got discount on the service pr Always had great experience with this service center. Great customer care. The responses have been timely and this time got discount on the service price as well. More
by dinesh.gkn
Employees Worked With
Addib
April 09, 2018
Awesome, efficient and Went in to lease an Audi A5 Sportback. My experience with Audi Palo Alto was a breeze. In particular, Marcus and Javier were really helpful with their Went in to lease an Audi A5 Sportback. My experience with Audi Palo Alto was a breeze. In particular, Marcus and Javier were really helpful with their service and advice. Had everything approved, car serviced and ready to drive out within 2 days. Over these two days, Marcus kept me updated on the status of my purchase. Each of my visits to the showroom lasted for less than two hours, with them taking care of the paperwork for me as well. Definitely coming back here! More
by mathursamarth92
Employees Worked With
Marcus Ramirez, Javier Victor
