Audi Palo Alto

10k service on leased Q5 As soon as I arrived, Matthew took care of this scheduled service and promptly contacted me when the car was ready. This had a very minimal impact on As soon as I arrived, Matthew took care of this scheduled service and promptly contacted me when the car was ready. This had a very minimal impact on my day, which is exactly what I wanted. Great job, Matt. More

They took care of every detail. Sergio is fantastic. We needed to troubleshoot a problem in my Audi Allroad. He took care of every detail in a professional and friendly manner. He tr Sergio is fantastic. We needed to troubleshoot a problem in my Audi Allroad. He took care of every detail in a professional and friendly manner. He tracked the work on my auto and kept me informed. More

Awesome service! I went to the service center for getting a couple of marks buffed out and to get protective waxing on my Q5. Jesus helped me in getting that and also I went to the service center for getting a couple of marks buffed out and to get protective waxing on my Q5. Jesus helped me in getting that and also hooked me up with an Uber pickup/drop off because there werent enough courtsey vehicals available. More

Polite, educated and not pushy We purchased a new Audi A5 Quattro and Paula was our salesperson. She answered all of our questions and was very patient with us. We test drove the ca We purchased a new Audi A5 Quattro and Paula was our salesperson. She answered all of our questions and was very patient with us. We test drove the car and she walked us through all of the features and controls in the car. More

They would not cover a part that broke under warranty An internal piece of the car had broken off during normal use prior to expiration of 4 year/50K mike warranty. While getting car serviced I asked them An internal piece of the car had broken off during normal use prior to expiration of 4 year/50K mike warranty. While getting car serviced I asked them to fix it. They refused, calling it a decorative piece. Apparently the shop foreman makes these decisions and was backed up by the Service manager. It’s a small piece of plastic attached to a wood grain panel. They wanted me to pay $1,100 to get it fixed (I assume most of this is labor). I brought the vehicle to another local dealer and they are going to honor the warranty and get the piece fixed. They could not understand why Audi Palo Alto refused to do this. More

Wonderful service I called Audi because I had a service light on. They said I could bring my car in and they would try and fit me in. I told the gentleman at the counte I called Audi because I had a service light on. They said I could bring my car in and they would try and fit me in. I told the gentleman at the counter that we were heading to Tahoe that afternoon. They were wonderful and my car was finished within the your complete with a car wash. The waiting room is so relaxing and impressive. More

Loaner I was asked to use the shuttle and Uber instead of a loaner car. Although getting to work was fine, arranging a ride back to the service center was ve I was asked to use the shuttle and Uber instead of a loaner car. Although getting to work was fine, arranging a ride back to the service center was very clunky and took me an hour to get picked up. Next time I will insist on a loaner. More

Friendly and courteous I felt that my service advisor (Matt) was willing to help customers. I appreciated that he kept me posted on the status during the service. I felt that my service advisor (Matt) was willing to help customers. I appreciated that he kept me posted on the status during the service. More

Thorough, Polite and Addresses my cincert My service rep Matthew Rost was very polite and responsive to all my questions. I am completely satisfied with my experience and with Matthew’s respon My service rep Matthew Rost was very polite and responsive to all my questions. I am completely satisfied with my experience and with Matthew’s responsiveness. More