Audi Palo Alto

Maintenance plus recall Took some time, but no complaint as I got a courtesy vehicle, this was a recent one so I could evaluate what may well be my next Audi. The delay was Took some time, but no complaint as I got a courtesy vehicle, this was a recent one so I could evaluate what may well be my next Audi. The delay was necessary to correctly solve a problem related to the maintenance, basically a check light that led to the need for an unexpected part replacement, this was done under guarantee. More

Recall Audi Q5 and 25k warranty I arrived way before scheduled appt, traffic was light! Waited in line for service in my car which I thought was procedure in the past. I was the fi I arrived way before scheduled appt, traffic was light! Waited in line for service in my car which I thought was procedure in the past. I was the first one to arrive for 7:30 appt! Customers started arriving and two men sat by the bench near the office, I stayed in my car thinking the service personnel would take me first! I was actually 5 in line inside the check in area! So, got there too early but ended up waiting longer to check in! I questioned about this and asked what the procedure was to check my car in he said stay with your car and a guy will put a number on the dash window so the check in guys would know who came in first! Nobody place a number "1" on my window! So, I was thoroughly confused since 4 people got checked in before me! I guess nobody followed standard procedure! Also, when I arrived many people, saw me there waiting before other customers arrived! In the past I've felt there was better service than this time! More

Hit or Miss Going to a dealer is always a hit or a miss. You can have a horrible experience one time and then a great experience the next and vise versa. This w Going to a dealer is always a hit or a miss. You can have a horrible experience one time and then a great experience the next and vise versa. This was one of the better experiences I've had in general. It's unfortunate that in order to get an appoint schedule at this dealer you have to schedule at least 1 month in advance. They are always busy. So even scheduling my appointment 1 month ahead, I get an email notifying me that they have to do some kind of repaving in the garage and the next available appointment would be in a month. Pretty disappointing, but Sam Brown acknowledge how much of an inconvenience this was and tried to rectify it. Sam was professional and courteous. She probably had to deal with a few of these calls as the service area was shut down for several days. When my appointment day arrived, Addib Skandari was my service agent and breezed me through the checkin process. Informed me when he would contact me and how to reach him if I did not hear back. Outside of getting an ugly green loaner car for the day, everything was smooth from a service perspective. I did notice a pen mark on the leather seat that was not there before, but I can't be sure so no finger pointing. More

Fixed the headlight bumper and recall . No charge and they were very friendly.I really appreciate all that they did. I think they went above and beyond great job . No charge and they were very friendly.I really appreciate all that they did. I think they went above and beyond great job More

Audi Maintenance Thank you for taking such great care of my Q5! Thanks Matt! Matt was able to get a loaner car for me when I did not expect to have to leave my car. Thank you for taking such great care of my Q5! Thanks Matt! Matt was able to get a loaner car for me when I did not expect to have to leave my car. Thank you! The whole experience was pleasant. More

Great Audi Service center No issues, in and out quickly. Vehicle was ready on time as promised. Nice loaner vehicle and good customer lounge. Service advisor Sergio was great, No issues, in and out quickly. Vehicle was ready on time as promised. Nice loaner vehicle and good customer lounge. Service advisor Sergio was great, very knowleable. More

Awesome, fast, friendly Just took great care of everything. Loved the text updates, easy car loaner process, exceptionally friendly and service minded. Whatever they are do Just took great care of everything. Loved the text updates, easy car loaner process, exceptionally friendly and service minded. Whatever they are doing different this year really shows. Thank you! More

Used Car Purchase Marcus went beyond the call of duty by meeting me in a parking lot at 9:30pm to help me with the hood latch which turned into a warranty item...and se Marcus went beyond the call of duty by meeting me in a parking lot at 9:30pm to help me with the hood latch which turned into a warranty item...and set me up with a loaner car. Tony was very helpful for financial/ extended warranty options. Great team!!! More