Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Audi Palo Alto
Palo Alto, CA
2,834 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
2,834 Reviews of Audi Palo Alto
April 02, 2018
Safety recall and sensor I worked with Jesus Cordero. He was very helpful, knowledgable , and professional. My experience definitely reinforced my hope you be a loyal Audi c I worked with Jesus Cordero. He was very helpful, knowledgable , and professional. My experience definitely reinforced my hope you be a loyal Audi customer for a long, long, time. More
by mlkopell
Verified CustomerEmployees Worked With
Jesus Cordero
April 02, 2018
Hard to schedule Service and service person were great. Only concern was that it took me over 3monsths to get an appt. the first attempt took me 5 weeks to find an av Service and service person were great. Only concern was that it took me over 3monsths to get an appt. the first attempt took me 5 weeks to find an available time. I had to cancel due to biz travel and it took me another 5weeks to find an opening. When I called in the employee explained that they had only a few mechanics because they were in the process of seeking the dealership and recommended me to service my car at another dealership. Since the other dealer locations are not convenient I had to wait until the Palo Alto had an opening. More
by Jeff
Employees Worked With
Rich Yoneji
April 01, 2018
Windshield replaced under Luxcare package purchased My windshield needed to be replaced due to crack. When I arrived, Sergio did not know how to proceed., however, to make a long story short, he went ab My windshield needed to be replaced due to crack. When I arrived, Sergio did not know how to proceed., however, to make a long story short, he went above and beyond to insure I was satisfied and that the work that needed to be done was covered under my Luxcare package and completed at no cost to me. THANK YOU, SERGIO. My ONLY complaint is that my car was not returned to me clean - I expected it to be washed after the service, especially after having my car over a weekend (dropped on Friday and returned on Monday). More
by brianj.mcguire
Employees Worked With
Sergio
March 31, 2018
Great sales team The whole team was very friendly and answered all my concerns and questions in a timely manor. I will recommend them to anyone who who asks for a rec The whole team was very friendly and answered all my concerns and questions in a timely manor. I will recommend them to anyone who who asks for a recommendation More
by linda
Employees Worked With
Ludmila Hasan , Michael Low, Nic Quintero, Leah Marasigan
March 30, 2018
Thorough, Polite and Addresses my cincert My service rep Matthew Rost was very polite and responsive to all my questions. I am completely satisfied with my experience and with Matthew’s respon My service rep Matthew Rost was very polite and responsive to all my questions. I am completely satisfied with my experience and with Matthew’s responsiveness. More
by SPAGIRUS
Employees Worked With
Matthew Rost
March 30, 2018
Friendly and courteous I felt that my service advisor (Matt) was willing to help customers. I appreciated that he kept me posted on the status during the service. I felt that my service advisor (Matt) was willing to help customers. I appreciated that he kept me posted on the status during the service. More
by MImi
Employees Worked With
Matt Rost
March 30, 2018
10k service on leased Q5 As soon as I arrived, Matthew took care of this scheduled service and promptly contacted me when the car was ready. This had a very minimal impact on As soon as I arrived, Matthew took care of this scheduled service and promptly contacted me when the car was ready. This had a very minimal impact on my day, which is exactly what I wanted. Great job, Matt. More
by robert.silva
Employees Worked With
Matthew Rost
March 30, 2018
They took care of every detail. Sergio is fantastic. We needed to troubleshoot a problem in my Audi Allroad. He took care of every detail in a professional and friendly manner. He tr Sergio is fantastic. We needed to troubleshoot a problem in my Audi Allroad. He took care of every detail in a professional and friendly manner. He tracked the work on my auto and kept me informed. More
by susannebasset
Employees Worked With
Sergio - Service
March 30, 2018
Loaner I was asked to use the shuttle and Uber instead of a loaner car. Although getting to work was fine, arranging a ride back to the service center was ve I was asked to use the shuttle and Uber instead of a loaner car. Although getting to work was fine, arranging a ride back to the service center was very clunky and took me an hour to get picked up. Next time I will insist on a loaner. More
by RICK.JOHNSON.NU
Employees Worked With
Service
March 30, 2018
Dealer understaffed Took one month to schedule a reg service and then still took 3 days even though no issues with car. My service person was Sergio-he was great Took one month to schedule a reg service and then still took 3 days even though no issues with car. My service person was Sergio-he was great More
by Audiowner
Employees Worked With
Sergio
